โDec-30-2013 12:33 PM
โJan-06-2014 01:10 PM
โJan-05-2014 11:11 AM
doxielvr wrote:
A little more detail.......after seeing the authentication problem when trying to connect by using the ssid and the network security key...I've turned off the tablet and reset. Turned it back on and now I have a new screen that is similar to a phone dial, with the #1-0 and the abc's. There is an OK button at the bottom and at top it wants me to type something in. I took the tablet to Best Buy for help and the geek told me I needed to punch in 4 numbers for the secure password. I have no idea what numbers I need. The info I have when I set it up does not include 4 numbers. Comcast rep. told me I need to get that into the tablet before she can help me to connect. Sorry this is not a quick reply! Any ideas, please.
โJan-05-2014 10:31 AM
โJan-01-2014 12:22 PM
doxielvr wrote:
My tablet is the Best Buy brand Insignia android ice cream sandwich. Please tell me where on my computer do I find the settings and mode for authentication method for the tablet? I did a search on Google for this problem and a lot of folks had a similar problem and were told they needed a separate wifi router. The light on the front of my Comcast SMC router for wifi is not lite. Does that mean it's available but not connected? My last resort is to call Comcast but I don't think they have an 800 # anymore. The tech told me I'd have to pay for calls to them for help!
โDec-31-2013 02:07 PM
doxielvr wrote:
My tablet is the Best Buy brand Insignia android ice cream sandwich. Please tell me where on my computer do I find the settings and mode for authentication method for the tablet? I did a search on Google for this problem and a lot of folks had a similar problem and were told they needed a separate wifi router. The light on the front of my Comcast SMC router for wifi is not lite. Does that mean it's available but not connected? My last resort is to call Comcast but I don't think they have an 800 # anymore. The tech told me I'd have to pay for calls to them for help!
โDec-30-2013 10:06 PM
โDec-30-2013 03:08 PM
โDec-30-2013 02:43 PM
Gdetrailer wrote:doxielvr wrote:
I just switched from Verizon Fios bundle to Comcast. I was able to connect my tablet and my computers to internet with Verizon but with Comcast I cannot get connected on my tablet. The message says authentication problem. Can someone please tell me how to correct this. Thanks
Umm.. did you think to contact COMCAST HELPDESK FIRST?
After all it IS THEIR system that you can not connect to...
Give them a ring on the landline, pretty good chance they will get you up and running.
โDec-30-2013 01:29 PM
โDec-30-2013 12:39 PM
doxielvr wrote:
I just switched from Verizon Fios bundle to Comcast. I was able to connect my tablet and my computers to internet with Verizon but with Comcast I cannot get connected on my tablet. The message says authentication problem. Can someone please tell me how to correct this. Thanks
โDec-30-2013 12:38 PM
doxielvr wrote:
I just switched from Verizon Fios bundle to Comcast. I was able to connect my tablet and my computers to internet with Verizon but with Comcast I cannot get connected on my tablet. The message says authentication problem. Can someone please tell me how to correct this. Thanks