We recently went from a pop-up to a travel trailer, 2012 Cross Roads Boundary Waters, my husband has a 2011 ram 1500, and we got a pro series anti-sway/equalizer hitch for it for safety. He has been trying for hours over the past couple of days to get it set-up, using the instructions, watching youtube videos, and yet the camper is still sitting up at too high of an angle causing sway and it's on the lowest possible setting for the hitch. He's very frustrated, please help!