akaPedro wrote:
Many moon ago, our 2000 AF 1150 slide started to sag. Factory said drive to LaGrand and we will fix it for nothing. We did...and they did. That was in 2002 and perhaps the AF culture has changed, but why not call and talk to upper management and see if they can help.
AF service used to be excellent when Ron Nash was at the helm. He had some health issues a few years ago and stepped down.
The first time our camper slide broke (within a year of being new) we called Arctic Fox from our campsite on a Sunday and left a message. To our amazement Ron Called us back right away and had a tech call us from home and walk us through how to remove the slide motor (thankfully we travel with a complete tool kit). They shipped out a new motor immediately assuring us it was a new style motor without plastic gears which was the cause of the problem. He admitted they had issues with plastic gears breaking. Over time we continued to have slide issues. The slide itself moved back and forth easily with the motor out. The mechanism was smooth. The motor and linkage continued to break with various fixes needed while we travelled.
Fast forward to a couple years ago when the slide motor broke again. This time we were in Alaska. I called AF again and was told that we would need to take it to a dealer. I explained that wasn't possible where we were. I was also told that AF has never used plastic gears as I was holding the broken plastic gear in my hand while on the phone. He was adamant that plastic gear was impossible. Nothing like being called a liar! I asked if they could ship me a motor(or just the **** plastic gear) at my expense to Alaska so I could repair the slide. Short answer: NO. Not possible. AF had no means to ship me a part. No explanation why.
I ended up calling a dealer and asking them to ship me a motor. $900.00. Absolutely ridiculous price for these crappy little motors. I ended up manually cranking the slide and wedging a block of wood to keep shut for the last month of our trip. If I could have been sure a new grossly overpriced motor would have fixed this issue for good I would have paid it, but I felt like I was just throwing away nearly a grand. I could have a gear made back home if I couldn't find the production part.
There were many other quality issues with that camper I won't go into...
That was 3 years ago or so. Maybe they have changed their attitude or hired someone that has been given the authority to give 2 cents about their customers.
2022 Ram 3500 Laramie CTD DRW Crew 4x4 Aisin 4:10 Air ride.
2020 Grand Design Solitude 2930RL 2520 watts solar. 600ah lithium. Magnum 4000 watt inverter.