Thank you Torklift!

[Photomike]

Well after a lot of debating I decided that I should get some new steps for the camper. Everyone tells me how much they like their Glowsteps so over the weekend I did some research.

I had a question about if I could use them with my existing mounting set-up as I actually have two sets of steps (one to the ground and one that only goes to the trailer and I only take the set I will need on that trip) so I fired off an E-mail. The first reply back was telling me most of what I already knew but Darrel asked me to send a picture of the steps I was using so he could make sure that we are both on the same page. Well the second E-mail from Darrel included some pictures of the steps with a measuring tape across them to get me the exact sizes.

It is so nice to get real customer service. Makes you want to buy the product. In fact I am thinking that maybe I should replace both sets of steps. Will do one first and see about the second after I try these.

[Mello_Mike]

Yep, Torklift provides terrific customer service. They also monitor this forum daily to get additional feedback on their products.

[BradW]

That is great to hear. It is a shame that many manufacturers ignore email from customers.

Brad

[kerry4951]

Torklift has the best customer service of any company that I ever dealt with