17 Days broken down with our new Rushmore fifth wheel

[kglenn]

I highly recommend to anyone planning to purchase a Crossroads Rushmore insist on a 2014 model built after Nov 1/13. CR's new models are now being built at the Redwood plant with some amazing improvements and better QC. They have gone to a Falcon system for the chassis which is a huge upgrade.They have beef up the floor with 11 " centers verses 16 " centers. CR have stop using Sansui TV's and RCA surround sound and have change all electronics to LG product Crossroads has had a ton of failures with the Sansui product. I know myself personally, both my Sansui tv's had died in the first two weeks we used our 2013 Washington Rushmore.They have improve A/C preformance, located the kitchen fan in a better place for improve ventilation. The hallways are bigger and the door swings have been improve for better accessibility. They have gone to hydraulic slides for better QC. We have had all three of our schwintek slides fail in the first three weeks of our first vacation. In fact we are presently broken down for 16 days so far with 60 repairs being done on our 2013 Rushmore at R V Renovators in Mesa AZ. Mr Quinn from Crossroads highly recommend them. This company is AMAZING ,there workmanship is the best and there staff are excellent ! We arrived 16 days ago on there door step without a appointment with 30 plus repairs to be preformed and now we are up to 60. Our second Schwintek slide failed & stop working completely while warranty work was being preformed and now we are have issues with our third Schwintek slide binding and grinding and not coming in and out true. There is also great concern about our pin box being broken or not strong enough. The pin box moves 1.25 to 1.50 inchs upon loading causing our closet wall and floors to be torn apart and more than likely the cause of our third schwintec slide issue.Google Lippert frame problems and you will be amazed how many are out there. Our center island coming apart because the plywood is separating from the floor causing so many loud sqeaks and noises it is uncompromisable .Crossroads has authorize R V Renovators to remove the carpet and linoleum in a attempt to repair all the squeaks. We where first pleased with Mark Quins response to our repairs and have not denied any requested repairs to date, but something has happen in the last 7 days. RV Renvators have not preform any physical work on our repairs. I understand our present repair costs to be close to $5000 .I think RV Renovators wish to be payed from Cross roads before they continuing with any repairs leaving us hanging and ruining our vacation. So much for our family thanks giving. We are strand in Mesa AZ.
Mr Quinn from crossroads could be better at returning emails especially when they know we are broken down on our hard earn vacation. Mr Quinn will take days sometime to respond to emails....not ideal. They offered to put us up in a motel for two weeks but we have five lab dogs. They in turn where going to arrange to have us rent us a small class c motor home and they would reimburse us .We are still waiting to hear when they will reimburse us for the two tv's and new tires we payed for. I also do not trust Crossroads to pick up the rental costs of $2500 for the two week repair. We decided to stay in our unit while the repair's are being done. The funny thing is Crossroads thought the repairs would be done in two weeks...we have been here over two weeks and only one third of the list of repairs completed and with the pin box problems we could be here for Christmas.
We are demanding a new replacement Rushmore Washington built at the Redwood plant. Our 2013 unit will never be what there building presently. Again, we love the looks of our Rushmore in and out but they have to improve there QC ten fold ! I have posted our 32 problems early in another forum posting and i feel it is not important to post all 60 issues.It is no secret that Crossroads are having many QC issues with there 2013-14 models up to Oct 31/13 This is already turning into a disaster for us. but maybe i might be able to help someone with there new purchase so they do not have to experince what we have gone threw. Be prepared to pay more for the new build but you get what you pay for.

[colliehauler]

You could not pay me enough to own a rv with a Schwintek slide system. I would go back to a rv without a slide before using their Schwintek POS. My opinion.

[bucky]

To the OP, did you physically see this unit before you bought it? I can't read all of your post as it gives me a headache trying to follow it, but I don't see anything mechanical mentioned where you can't hook up and go. You can worry about the rest later. When you can make an appointment. Don't let this consume you, it's not healthy.

[B_O__Plenty]

WoodGlue wrote:
Are you stranded at an RV park?

You might get creative and make some big signs that say "Stranded By Crossroads" or whatever wording you want to use and then take some photos of the signs displayed prominently in front of your rig - send the photos to them and remind them that it works two ways.

Print off your post and send that along too, with the rest of this thread.

Good luck to you. 60 repairs is untenable!!

WoodGlue

I wouldn't do anything like that. It won't help to get anything done and will probably just serve to make things worse. Getting some legal help at this point might be your best solution. When it's all done..trade it off cause it isn't going to get any better a few months down the road..

B.O.

[edbehnke]

just a suggestion, use paragraphs.

but regardless, we've had numerous issues with our new montana. we ended up with a another new montana, it is rare occurance but some companies actually do that.

drop me a note if you want to have some suggestions. my wife has them all.

[gmcsmoke]

kglenn wrote:
I highly recommend to anyone planning to purchase a Crossroads Rushmore insist on a 2014 model built after Nov 1/13. CR's new models are now being built at the Redwood plant with some amazing improvements and better QC. They have gone to a Falcon system for the chassis which is a huge upgrade.They have beef up the floor with 11 " centers verses 16 " centers. CR have stop using Sansui TV's and RCA surround sound and have change all electronics to LG product Crossroads has had a ton of failures with the Sansui product. I know myself personally, both my Sansui tv's had died in the first two weeks we used our 2013 Washington Rushmore.They have improve A/C preformance, located the kitchen fan in a better place for improve ventilation. The hallways are bigger and the door swings have been improve for better accessibility. They have gone to hydraulic slides for better QC. We have had all three of our schwintek slides fail in the first three weeks of our first vacation. In fact we are presently broken down for 16 days so far with 60 repairs being done on our 2013 Rushmore at R V Renovators in Mesa AZ. Mr Quinn from Crossroads highly recommend them. This company is AMAZING ,there workmanship is the best and there staff are excellent ! We arrived 16 days ago on there door step without a appointment with 30 plus repairs to be preformed and now we are up to 60. Our second Schwintek slide failed & stop working completely while warranty work was being preformed and now we are have issues with our third Schwintek slide binding and grinding and not coming in and out true. There is also great concern about our pin box being broken or not strong enough. The pin box moves 1.25 to 1.50 inchs upon loading causing our closet wall and floors to be torn apart and more than likely the cause of our third schwintec slide issue.Google Lippert frame problems and you will be amazed how many are out there. Our center island coming apart because the plywood is separating from the floor causing so many loud sqeaks and noises it is uncompromisable .Crossroads has authorize R V Renovators to remove the carpet and linoleum in a attempt to repair all the squeaks. We where first pleased with Mark Quins response to our repairs and have not denied any requested repairs to date, but something has happen in the last 7 days. RV Renvators have not preform any physical work on our repairs. I understand our present repair costs to be close to $5000 .I think RV Renovators wish to be payed from Cross roads before they continuing with any repairs leaving us hanging and ruining our vacation. So much for our family thanks giving. We are strand in Mesa AZ.
Mr Quinn from crossroads could be better at returning emails especially when they know we are broken down on our hard earn vacation. Mr Quinn will take days sometime to respond to emails....not ideal. They offered to put us up in a motel for two weeks but we have five lab dogs. They in turn where going to arrange to have us rent us a small class c motor home and they would reimburse us .We are still waiting to hear when they will reimburse us for the two tv's and new tires we payed for. I also do not trust Crossroads to pick up the rental costs of $2500 for the two week repair. We decided to stay in our unit while the repair's are being done. The funny thing is Crossroads thought the repairs would be done in two weeks...we have been here over two weeks and only one third of the list of repairs completed and with the pin box problems we could be here for Christmas.
We are demanding a new replacement Rushmore Washington built at the Redwood plant. Our 2013 unit will never be what there building presently. Again, we love the looks of our Rushmore in and out but they have to improve there QC ten fold ! I have posted our 32 problems early in another forum posting and i feel it is not important to post all 60 issues.It is no secret that Crossroads are having many QC issues with there 2013-14 models up to Oct 31/13 This is already turning into a disaster for us. but maybe i might be able to help someone with there new purchase so they do not have to experince what we have gone threw. Be prepared to pay more for the new build but you get what you pay for.

tl;dr

[mpfireman]

I feel your pain, but stranded in MESA AZ is far better than North or South Dakota.

[WoodGlue]

Are you stranded at an RV park?

You might get creative and make some big signs that say "Stranded By Crossroads" or whatever wording you want to use and then take some photos of the signs displayed prominently in front of your rig - send the photos to them and remind them that it works two ways.

Print off your post and send that along too, with the rest of this thread.

Good luck to you. 60 repairs is untenable!!

WoodGlue

[ecoast]

...holy 'wall of text' !!!

[ronniedean1234]

Sorry for all your problems and ruining your trip, I fully understand how you feel, we have had our share of issues also with the Lippert Frame Flex x2. The second time we had it repaired was at a Keystone plant in Oregon, so we will see how it turned out when we head South in January, good luck and hopefully soon you can enjoy the rest of your vacation....:)

[kglenn]

we also had done a 1400 mile shake down trip with this unit before leaving on our five month winter holiday in AZ We had many small issues but i repaired them myself since i am a license Mechanic and our nearest Crossroads dealer is a $700 ferry ride there and back just for warranty work. We live on Vancouver Island Canada on the west coast. We own a fishing charter and guest lodge for 30 years now.
Happy tails everyone and have a wonderful Thanks Giving Weekend to all of your Familys

At least it's Sunny in Mesa AZ.....lol

[kglenn]

Hi Guys
It has now been 19 days broken down and counting with only one third of the 60 repairs completed.We are dealing with Mark Quinn and Ron Howard at the Crossroads factory but have had no communications or email replies for 7 days. RV Renovators has stop physically working on our unit 8 days ago. The factory is not responding!
Our unit is not tow able for a number of reasons. Stuck between a rock and a hard spot. Because of the holidays i will give Crossroads until the end of business day on this Monday Dec 4/13 to get control of this nightmare or it is time to Lawyer up. On Dec 4 it will be 23 days strand by crossroads.

[jmtandem]

We have had all three of our schwintek slides fail in the first three weeks of our first vacation. In fact we are presently broken down for 16 days so far with 60 repairs being done on our 2013 Rushmore at R V Renovators in Mesa AZ.

I feel your pain. This is why many recommend purchasing an RV months before you want to take the big trip; and in the meantime taking it on little trips around the local area to do the shakedown cruise and get stuff that needs to be fixed identified and fixed. It is depressing and disappointing to be down on a trip with a broken rig that cannot be fixed in a timely manner.

I think I would move on to another manufacturer when back home and put this whole episode behind you. Your narrative tends to support the company and the many things that are supposedly better on the newer coaches. Yet it does not seem that the company is supporting you in the way you want with one of their coaches.

I doubt I would give them a second chance unless, of course, they showed up with the 2014 model that you think is so much better and all the paperwork to transfer the ownership; and take back to the factory the one you have now. For 60 things to be wrong the factory needs to step up to the plate and send a rep to the repair facility in Arizona who stays with the coach and works with the repair folks until fixed.

Have you asked the dealer to contact the factory and put some pressure on to address this situation and/or if you financed it have you asked the bank/credit union to weigh in with the dealer or factory to get it fixed? Can you find a dealer in AZ that will trade it for something else you want and let the dealer work with the factory to get it fixed to re-sell to somebody else?

[Randu]

kglenn wrote:
......They have gone to a Falcon system for the chassis which is a huge upgrade....... There is also great concern about our pin box being broken or not strong enough. The pin box moves 1.25 to 1.50 inchs upon loading........

The "Falcon system" is also built by Lippert. Not sure I would call it a huge upgrade. Might be wrong but "Falcon" could be just marketing as it incorporates many other Lippert made items in the base frame rather that a RV builder adding other vendor items,
This is not a Lippert bash as I also have a Lippert made frame. Randu

[donn0128]

I think it might be time to get a lawyer involved. While i am no fan of lawyers, parked for 16 days and a bucket list of 60 items needing repairs is simply unacceptable. Have you talked to the factory about the situation yet?