Genesis Supreme issues

[slayder]

My experience so far has been very negative with Genesis. Sorry for the long post but I want to be very detailed and explain what finally caused me to post this online. I love the Toy hauler but the company does not stand behind their product.

March 2016 - Purchased new 2017 Genesis 23SS Toy Hauler at Rowley White

October, 24th 2016 - Noticed couple issues such as: leaking Skylight, manufacturing siding defect at the drivers top left, gap showing and other little issues which were "No Problem Found". Dropped off at local Camping World Center for repairs.
Numerous phone calls and being told "We are waiting on Genesis", we will call you.
Finally received the phone call April, 14th 2017 (6 MONTHS LATER) to pickup the camper.

April, 15th 2017 - Inspected the camper and immediately noticed that the siding was not repaired, instead they just added more silicon to cover up the damage. Upon calling out the Service Advisor regarding the repair he claimed they proposed the proper repair to Genesis but they declined and he was instructed to tighten the Edge Trim and re-silicone the gap.
In doing so, the edge trim got bent/deformed and looks worse than initially when dropped off. Didn't expect them to keep the camper hostage for 6 months over winter which not only caused my batteries to go bad but now my WARRANTY IS EXPIRED.

Service Advisor told me sorry and that's all they can do without Genesis's approval, then recommended to call them myself to resolve the issue. I went ahead (April 19th) and after numerous calls and multiple emails to Rodrigo O. at Service I'm still not getting nowhere, in fact I'm still waiting to receive a phone call/email in return.

May, 5th 2017 - Final straw; Went camping for the first time this year and on our way back I hear scrapping noises from the back of the trailer few miles from home. Pulled over and found the fresh water tank support angle pulled the bolts out of the I-beam and was scrapping against pavement. Turns out the supports are flimsy 1-1/2" x 1-1/2" angles holding up 417lbs per tank of water that's oscillating over bumps and road imperfections, not very well engineered and really should be against the law. FYI-this camper has been out only 5 times since new.

I got lucky since I was almost home traveling <30mph, what if this angle came loose and flew through a vehicles windshield behind me on the highway potentially killing someone?
Also upon removal of the tanks, it was noticed that the I-beam frame got twisted from the water tanks support angles pulling on it. Honestly, I'm debating if I should contact my insurance company regarding the damage that occurred?

Pictures below where you can see the Siding damage and Water tank supports.

https://www.dropbox.com/sh/3wa1zg1rveudaw1/AAChSaEFIcNVAi_XA9EDwiABa?dl=0

https://www.dropbox.com/sh/7yzo3bx41hb1loc/AAC4yezHJftMIuRSpjXXZYPGa?dl=0
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Update:

May, 9th 2017
Surprisingly I received a call and email from Rodrigo O. at Genesis (today) 5/9/17 after I posted the above on their "Genesis RV Facebook Page-Visitor Posts" and on here.

Apparently, Genesis is now willing to repair both the siding damage and the tank supports damage BUT that remains to be seen. At this time those are just empty promises. I plan on dropping it off this week at Camping World and will keep you posted.
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Update:

May, 19th 2017 Picked up Camper from the Shop that performed the Water Tank supports repair, the repair is exceptional and I'm satisfied with the repair.

http://imgur.com/a/o0cjo

1. Visited Camping World and waiting on Genesis regarding Siding repair.

2. Sent email to Genesis and waiting to hear back regarding reimbursement.
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Update:

June, 5th 2017 Genesis picked up the complete Water Tank repair supports bill. Props to them.

Still waiting for an update regarding Siding repair.

[dedmiston]

Slayder - Check your private messages.

[beemerphile1]

slayder wrote:

...Sadly the siding damage will go to Camping World for repair, what I fear is that they will keep my camper over the whole summer.

They probably will.

How about a mobile repair service in your area? They are often small one or two person operations and depend heavily on word of mouth advertising. The mobile service companies cannot afford a bad reputation from poor customer service.

[atwowheelguy]

slayder wrote:
Thanks for your suggestions. Any ideas if there is another Genesis Repair Facility near Boise, Idaho?

http://rvservicereviews.com/StateList.asp?state=ID

[Y-Guy]

Sounds like having a shop to the fab is a big win for you, many manufacturers would scoff at that type of arrangement, kudos to you.

If they've approved the siding repair that's great, but let them inspect and then call you when the parts are in so you're not waiting weeks for that. Stay on both ends with weekly communication to make sure approvals have been done and you know who is doing what, that way you don't end up with one blaming the other and you being caught in the middle.

[slayder]

Unfortunately the only other (4hrs away in Idaho Falls) repair facility is Camping World as well.

I'm having a local independent Fab-shop perform the repair on the water tanks supports and per email chain thus far, Genesis is willing to reimburse the cost of the repair. This way I get to oversee the quality control.

Sadly the siding damage will go to Camping World for repair, what I fear is that they will keep my camper over the whole summer.

[beemerphile1]

jarata1 wrote:
Scratch Genesis off my list of possible campers

Almost all RVs have issues of some sort. Proper PDI when sold is hugely important and requires a quality dealer to locate and repair issues before the walk thru/delivery.

When issues arise, again, a quality shop will NOT put out inferior repair. A search on here will reveal many complaints about Camping World taking forever to accomplish repairs or holding an RV for six months and still not doing any repairs.

[jarata1]

Scratch Genesis off my list of possible campers

[dedmiston]

slayder wrote:
Thanks for your suggestions. Any ideas if there is another Genesis Repair Facility near Boise, Idaho?

Ask the factory for a list of authorized facilities near Boise.

The fact that you have paperwork documenting your claim prior to the expiration of your warranty will help you with your claim.

[slayder]

Thanks for your suggestions. Any ideas if there is another Genesis Repair Facility near Boise, Idaho?

[lincster]

Yeah, I would not use Camping World.
Have heard nothing but problems from them.

[beemerphile1]

I'm guessing a big part of the problem is Camping World.

I would find a different repair facility.

[Dirtclods]

slayder I'm so sorry to hear about all of those issues on your rig that sucks!

I really hope they step up and repair everything, if not social media is they way to go you can put them outta business . Use YELP as well!

The - ( Service Adviser ) should of told you what kind of work they were performing on you rig and not halfass it!