Good service experience

[Dumoldles]

We had a bolt shear while retracting our offside slide in the eastern portion of Idaho. With help from a friend was able to push the side of the slide in. DW found Smith RV in Idaho Falls. We pulled in and explained problem to service advisor, he checked it out and had a tech out to fix the problem. We feel we were fortunate because we were back on the road within 1/2 hour.

Smith RV, Idaho Falls, Good people good service.

Dumoldles

[Dumoldles]

Thanks Lyle, your absolutely correct.

[laknox]

Dumoldles wrote:
I believe the bolt that broke is called a cross bolt, I have had it happen before. It happened while the slide was being adjusted at my dealer in Saint George, Utah. Talking with the tech that fixed it this last time, he said the bolt shears when it becomes loose; another item to check while on the road.

I may start carrying extras because the process doesn't seem that difficult. Lining up the hole, dropping in the bolt and tightening.

Dumoldles

Got to be sure the slide is aligned, though. Might want to mark the rack against the frame, just to be sure.

Lyle

[Dumoldles]

I believe the bolt that broke is called a cross bolt, I have had it happen before. It happened while the slide was being adjusted at my dealer in Saint George, Utah. Talking with the tech that fixed it this last time, he said the bolt shears when it becomes loose; another item to check while on the road.

I may start carrying extras because the process doesn't seem that difficult. Lining up the hole, dropping in the bolt and tightening.

Dumoldles

[Trackrig]

Did you buy spare shear pins??? And, if it's like mine, you need to carry a 3/16" punch to punch out the broken piece and a hammer.

Bill

[darsben1]

please post on rvservicereviews.com