How long to wait for delivery
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โNov-16-2017 08:45 AM
The sales and finance departments did a great job and we were very pleased with them. Service department is beginning to tarnish the experience.
We are camped out in the trade in no where near our home base but that doesnโt seem to phase them.
Is this normal? Or am I being unreasonable in my expectations?
Silverado 3509HD
USN & 'Nam Vet
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โNov-26-2017 09:00 AM
We were not ask for any money till we did our PDI which took over 4 hours, we only found two minor things wrong at the time an they were fixed before signing any papers the same day ...
I would say not doing a PDI is like gambling with a large about of money, would you lay down forty, fifty, sixty or more dollars on a **** table an roll the dice, your a fool if you do so or just have way to much money an don't care if you loose such ...
You see it all the time on this refectors/forms complaining how bad a product is an all the problems they are having, when ask if they did a PDI they say either no or the sales people stated it was already done ...
Safe travels
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โNov-18-2017 08:29 AM
tbax46 wrote:
I just signed papers on 2018 Reflection 5th wheel and itโs one they have on the lot. I delivered the check to them and now they tell me it will take another week before they ewill have it ready for the PDI. Is it normal to take another week after final closing to pick up your unit? I do not live near the dealer. We have already made two round trip journeys to get the deal done 3 hours each trip. They actually wanted to put it off another five days.
The sales and finance departments did a great job and we were very pleased with them. Service department is beginning to tarnish the experience.
We are camped out in the trade in no where near our home base but that doesnโt seem to phase them.
Is this normal? Or am I being unreasonable in my expectations?
If your full time why not move to a camp ground closer to the dealer? You will have to transfer all your belongs right? Good luck, John
2015 Coachmen Chapparal 324 TSRK
B&W Patriot 16K hitch.
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โNov-18-2017 04:00 AM
Silverado 3509HD
USN & 'Nam Vet
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โNov-17-2017 02:36 AM
Dave H M wrote:
May I missed something here. I have never paid for an RV until I was ready to hitch it to the truck.
Why would one have to pay for a rig that is already setting on the lot and is not ready for sale/use? :h
You shouldn't, (either have to, be asked to, or do it as a general rule )................But there are plenty of dealers out there who will try and get a person to do so. And there are also plenty of the unsuspecting and unknowing who will do so.
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โNov-17-2017 02:25 AM
Why would one have to pay for a rig that is already setting on the lot and is not ready for sale/use? :h
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โNov-16-2017 02:48 PM
Exactly, fj! X2 Let it flow, let it flow....
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โNov-16-2017 01:59 PM
westernrvparkowner wrote:laknox wrote:Totally understand your focus on proper direction of flow since tomorrow they will very much be going against the flow. Enjoy!;)newman fulltimer wrote:newman fulltimer wrote:And make sure to pull the panel behind the water inlet and check everything good. They are known for waterleaks seeing they use waterhose behind the panel
Dealer must be slow to only be a week out
If they bother to actually hook stuff up...or install it in the proper flow direction...
Lyle
(Colonoscopy tomorrow must have kicked the cynic gear into OD...)
ROFLMAO! Thank God the prep hasn't kicked in yet! ๐
Lyle
B&W OEM Companion & Gooseneck Kit
2017 KZ Durango 1500 D277RLT
1936 John Deere Model A
International Flying Farmers 64 Year Member
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โNov-16-2017 01:48 PM
2018 Grand Design 337RLS
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โNov-16-2017 11:49 AM
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โNov-16-2017 11:21 AM
Silverado 3509HD
USN & 'Nam Vet
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โNov-16-2017 11:17 AM
tbax46 wrote:
Guys thanks for your input. I may not have made myself clear. I fulltime and been so for some time so Iโm not in a rush to go out. I appreciate that they are thorough. I just expected them to have done most of this when they took delivery from the manufacturer and not wait until the customer paid for it. Then I would assume they would take a couple of days to double check it after the sale. Their response to me is that is their company policy because they didnโt want to get one ready and then a customer back out. To me that means they wonโt guarantee anything until itโs sold, therefor what you We present on our lot isnโt necessarily sound but weโll check it out after you own it.
Dealers do not put any money into doing anything to a unit till they make momey .. Your PDI is a hidden delivery charge from the factory
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โNov-16-2017 11:10 AM
'13 Keystone Bullet Premier 310BHPR
Hitched by Hensley
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โNov-16-2017 11:06 AM
tbax46 wrote:
Guys thanks for your input. I may not have made myself clear. I fulltime and been so for some time so Iโm not in a rush to go out. I appreciate that they are thorough. I just expected them to have done most of this when they took delivery from the manufacturer and not wait until the customer paid for it. Then I would assume they would take a couple of days to double check it after the sale. Their response to me is that is their company policy because they didnโt want to get one ready and then a customer back out. To me that means they wonโt guarantee anything until itโs sold, therefor what you We present on our lot isnโt necessarily sound but weโll check it out after you own it.
Common practice. The manufacturer will not reimburse the dealer for warranty repairs until the unit is "owned". The dealer does not want to spend dollars until they know their getting reimbursed for the manufacturers shortcomings. With the build issues some of these things leave the factories with, I can see the dealers position.
It's water over the dam, but I too would of never signed the paperwork and provided payment in full until I had done a full inspection on my terms. I thought I had my bases covered when we placed an order for a new trailer in Oct of 2015. All I provided was a $1K deposit to order. When the ordered unit arrived I did a 3 hour inspection myself the same day it arrived, it had more build issues and damage than believable. By the time the dealer had all the repairs needed totaled and approved by the factory the total was close to $5K in factory authorized repairs, before we owned it. Of course the dealer then wanted me to sign and pay for the unit with no guarantees as to how long this process would take. We refused the purchase of that particular unit and requested the return of deposit or to have the factory build another, which was the course of action we ultimately agreed too. The second one built which we purchased was almost perfect, at least comparatively to the first one built. The entire process took almost 7 months. The RV Industry basically sucks.
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โNov-16-2017 11:02 AM
newman fulltimer wrote:newman fulltimer wrote:And make sure to pull the panel behind the water inlet and check everything good. They are known for waterleaks seeing they use waterhose behind the panel
Dealer must be slow to only be a week out
That was when they used the Kantleak and guess what they did leak. In most cases it was a valve that leaked from what I was reading. They are now using the Nautilus P2 on most units and I haven't seen any problems on Grand Design owners group since.
TO THE OP Depending on the manufacturer date I would check to see if you have Lippert axles or Dexters. If Lippert than have the dealer pull the wheels and check the backing plates for grease. Lippert had quite a problem with the seals leaking grease and it getting on the brakes. Grand Design switched to Dexter axles and I have not seen any cases of this problem since then. We have the Dexter axles on ours.
I try to always leave doubt to my ignorance rather than prove it
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