WW Repairs

[dedmiston]

As just about all of us have read here, certain models of WW trailers have defects that have resulted in a number of different problems. To one degree or another, this subject has come up on this forum and most of the posts have eventually been locked and/or deleted. The forum administration has decided to make a one-time exception and allow this thread in order to help our forum members get informed and hopefully get their trailers repaired.

IMPORTANT GROUND RULES:

• This thread is a one-off exception to the following forum rule:

  Posts are not allowed in which a local or state consumer action board and/or legal counsel is/have been involved. This includes posts related to future, ongoing or past lawsuits.

  This exception applies to this one thread only. This rule will continue to be enforced in other threads. So keep the WW class action discussion in this thread, or your posts will be deleted.
  
  
• The following rule will still be enforced:

  You may post about problems you have with a product or organization, however the use of the forums to repeatedly attack them is strictly forbidden.

  In other words, no bashing allowed. This thread is for disseminating information, not venting your spleen. Flaming, trolling, bashing, etc. will not be permitted.
  
  
• Only general discussion of these problems and repairs are allowed. Specific questions about individual circumstances are not allowed ("my XYZ is bent, does this situation apply to me?").
  
  
• We all have brains. Please use them. Verify what you read here. I am wrong all the time. Please don't rely on me for any decisions you may choose to make. If you make a bad call, don't blame me, please.
  
  
• For the sake of full disclosure, I own a 2005 FS2600 and am having trouble with my trailer. I consider myself fairly objective, but that doesn't mean I don't ever have biases. In some recent cases where I could not be objective, I defered to Y-Guy and Admin to take the wheel. In this thread I will tell you what I've done and what my experiences have been.

Now, with that out of the way...

As most of you know, there has been a class action suit and Weekend Warrior is settling with the class. Here's a link to the Settlement Agreement: http://www.trailersettlement.com/sa.pdf. I won't go into the details of the settlement, because I don't want to be in the position of interpreting it or giving any legal clarification or advice. So if you're having trouble with your trailer, this is one possible avenue. Contact (866)459-6003 or visit www.trailersettlement.com for information about the class action settlement. They can tell you whether you qualify and where to go from there.

That's one option.

Without going into too many details, I discovered some problems with my trailer. After seeing pictures of some that were worse than mine, I decided I'd better do something before it got worse. However, I'm not a fan of class action suits. I've received too many checks for $10 in the mail to cover one class action or another. I didn't want to take the chance of having my trailer only partially fixed or having to personally pay a bunch of money for only half a fix. So I contacted Weekend Warrior directly and told them about my problems. Couldn't hurt, right?

Know what they said? "Let's make an appointment for you to bring it in and we'll fix it." :E

So yesterday I took my trailer down to beautiful Perris and dropped it off. I asked about the cost, and my service writer said they'd FIX IT. I watched him write up his sheet and he only filled in prices for the extra items I requested (fair 'nuf). Being the selfish guy I am, I took this bit of good news and high tailed it out of there counting myself a very lucky man. Sure, it would have been better if it hadn't broken in the first place. But the past can't be changed. I just want mine fixed.

After feeling fairly secure that I had MINE taken care of, I wanted to find out if I had just personally hit the jackpot or if this was the WW policy in these cases. So I contacted someone higher up at WW to find out if other people in this same situation could expect the same treatment. Here's what I was told:

Any customer who currently has an issue, we are standing behind [them]. If they have an issue that has not been resolved, we are directing them to contact us here, locally, or the dealership in their area.

We are standing behind our product. By that, I mean we are fixing anything that needs to be fixed as long as there are no apparent signs of abuse. If the consumer is, however, looking for any type of monetary compensation then we cannot directly assist them. They would then need to contact the (866)459-6003 number or visit www.trailersettlement.com.

There's your other option.

If you choose to contact Weekend Warrior directly for repairs, call (909)579-0353. The operator in Upland routes the calls to the appropriate repair facility in Perris (Superlite or Normal).

[walcoffl]

I called weekend warrior on friday and spoke to Mike Blonbell. He told me that if I have a 2006 FS2300 and I do not see any issues, do not bring it in. They would do no re-inforcement and their is such thing as a prophylactic fix. His last words were to enjoy the trailer but keep an eye on my weight. Has anyone had this response?

[beemerphile1]

jeffws wrote:

I checked the 20 or so WW supelites in our storage yard and this is what I saw....... All the 05's had 1/8" steel tongues. Most of the 06's had 3/16" but I did see 3 FS2300 with 1/8" steel. The 07's all had 3/16".
My new thicker tongue is still bending 18 months later. :S

After reading your post I went and looked at my tongue yesterday. My '06 Superlite has the 3/16" tongue. So maybe I am okay or maybe I should go to a local welder and have them do the prophylactic fix? :? I am certainly not towing it 3,000 miles to get it welded. I feel very lucky that I have dodged the bullet and really feel for the owners that have had the major issues.

[derwud]

it's been over 2 years sincemine was replaced and so far no problems.. Call WW and talk to Mike, Jeffy...

[jeffws]

Macs Dad wrote:
We have a friend who took his in and they replaced the hole tongue with one made of thicker steel.

Yep that is what they did to mine.............





I checked the 20 or so WW supelites in our storage yard and this is what I saw....... All the 05s had 1/8" steel tongues. Most of the 06s had 3/16" but I did see 3 FS2300 with 1/8" steel. The 07s all had 3/16".


My new thicker tongue is still bending 18 months later. :S

[Nabber86]

Tee Jay wrote:
Nabber86
Look at the Court Documents in the Link starting at page 64 or so for drawings of the suggested repair.

Perfect. Prophylactic Fix for SuperLite Models. Looks easy enuff.

Thanks!

[Macs_Dad]

Nabber86 wrote:
OK so I have a 2006 WW FS2300. The previous owners did not use it much and I can see no damage on it at all (just lucky, I guess). The way I read the class action, you can only get a fix if you have existing damage.

It seems like I have 2 choices; wait until damage occurs and then get the fix from WW, or do somethinng now (on my own) to prevent any future damage. I know that performing "self service" will likely void the warrenty and limit any future claim for damages, but I also cant help thinking a little reinforcement added now would be one heck of a good insurance policy. Even if it costs me $$$.

Other related background information includes the fact that I live 3 days away from the nearest WW service center, and my worthless brother-in-law has only one redeaming quility, he can weld like a fiend and has the worlds biggest pile of scrap metal in his back yard.

All that said, what fix does WW provide? Do they just straighten the bent parts and add reinforcement? What kind of reinforcement and where is it added?
Whats the best way to reinforce the frame?

Thanks,

We have a friend who took his in and they replaced the hole tongue with one made of thicker steel.

[jackxclan]

dedmiston wrote:

jackxclan wrote:
Dave are you getting the tounge repair?

That's the plan.

great i'll be checking this repair at new years then. i wanna see what the fix is. see if i'm in the same boat.

[Broccoli1]

Nabber86 wrote:
OK so I have a 2006 WW FS2300. The previous owners did not use it much and I can see no damage on it at all (just lucky, I guess). The way I read the class action, you can only get a fix if you have existing damage.

It seems like I have 2 choices; wait until damage occurs and then get the fix from WW, or do somethinng now (on my own) to prevent any future damage. I know that performing "self service" will likely void the warrenty and limit any future claim for damages, but I also cant help thinking a little reinforcement added now would be one heck of a good insurance policy. Even if it costs me $$$.

Other related background information includes the fact that I live 3 days away from the nearest WW service center, and my worthless brother-in-law has only one redeaming quility, he can weld like a fiend and has the worlds biggest pile of scrap metal in his back yard.

All that said, what fix does WW provide? Do they just straighten the bent parts and add reinforcement? What kind of reinforcement and where is it added?
Whats the best way to reinforce the frame?

Thanks,

Take it to your BIL- just about any monkey on the planet should be able to weld better than the retards they got squirtin' the Pigeon poo on the Trailers:E

perhaps WW would be willing to allow a Welding Shop to perform the service- Worth a call.

[Tee_Jay]

Nabber86
Look at the Court Documents in the Link starting at page 64 or so for drawings of the suggested repair.

[F550Man]

jackxclan wrote:
Dave are you getting the tounge repair?

no "extensions":B

[Nabber86]

OK so I have a 2006 WW FS2300. The previous owners did not use it much and I can see no damage on it at all (just lucky, I guess). The way I read the class action, you can only get a fix if you have existing damage.

It seems like I have 2 choices; wait until damage occurs and then get the fix from WW, or do somethinng now (on my own) to prevent any future damage. I know that performing "self service" will likely void the warrenty and limit any future claim for damages, but I also cant help thinking a little reinforcement added now would be one heck of a good insurance policy. Even if it costs me $$$.

Other related background information includes the fact that I live 3 days away from the nearest WW service center, and my worthless brother-in-law has only one redeaming quility, he can weld like a fiend and has the worlds biggest pile of scrap metal in his back yard.

All that said, what fix does WW provide? Do they just straighten the bent parts and add reinforcement? What kind of reinforcement and where is it added?
Whats the best way to reinforce the frame?

Thanks,

[dedmiston]

jackxclan wrote:
Dave are you getting the tounge repair?

That's the plan.

[derwud]

everyone should be getting the repair, regardless if they join the lawsuit or not...

[jackxclan]

Dave are you getting the tounge repair?

[dedmiston]

Call the factory (the 909 number) and call the class. Figure out which group you think you belong to. Then ride it out. It's your call.