Online ordering hassles

[Dave_From_AK]

We have been fulltiming for over 12 years now, and we have ordered hundreds of items online during that time. I ran in to a brand new set of hoops today.

On Saturday, I ordered an RC plane from AMain.com. This morning I received an email with the following:

Thank you for your order.
Due to our fraud protection policy, we require the following items to be emailed to us at documents@amain.com for our review:

* Photocopy of credit card used for this transaction (front and back of card)

* Photocopy of ID showing name and address, Drivers License or Passport preferred.

* Photocopy of your credit card statement (we do not need to see the transactions, we look for the address information to match your ID, and the card information to match your credit card)

We apologize for any inconvenience this may cause, but we have had to institute these requirements to combat fraud.
Reference your order number when sending your information. Please contact us if you have any questions.

Even if I were foolish enough to send that kind of sensitive information via email, it probably wouldn't satisfy them once they saw my Alaska drivers license, Texas billing address, and California ship-to address for this order.

No big deal. I'll just order elsewhere, but I thought it was surprising that a large vendor would ask for that kind of documentation.

[arhayes]

We've not had that problem, but our Escapee address IS the address on our cards anyway. To date, though, I've had no issue having items sent directly to whatever RV park we're at.

[Old-Biscuit]

From the website:

"Important: In our attempts to combat fraud, we can only ship to the credit card holder's billing address. Please ensure you list the billing address exactly as it appears on your credit card statement or it may be declined by our merchant bank.

We screen diligently for credit card fraud! We pursue all legal avenues - advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud."

TX billing address and CA shipping address threw 'red flag'
But then again....best not to supply the info requested due to lack of secure method (e-mail) and it could be 'phishing e-mail' that has nothing to do with AMain.com

Might want to contact AMain.com via toll free # 1-800-705-2215 (Toll-Free) and inquire???

[robsouth]

I guess they are trying to avoid the Target/Home Depot fiasco situation.

[lj2654]

way too much fraud and credit card information being stolen today! They just want to be sure it is you ordering something. I am glad places take time to ask for id or check me out!