Roadside assistance?

[booten]

Ok I know this has been ask many times, but I'm going to ask again..

We are looking to get some roadside assistance insurance. Who is the best Good Sam's or Coach net?

[rgatijnet1]

As far as I know, CoachNet is the only one that does provide 24/7 technical advice that may help you correct your own problem without a tow. Sometimes it is a simple thing that can get you going again.

[Dog_Folks]

Coke or Pepsi.

They are about the same.

Lay down your money and take your chances.

[et2]

We have AAA for many years. We have used it without issue. I've asked them about the claims by some on this forum that their coverage isn't complete throughout the USA. They told me their coverage is the whole USA. But that's not to say there might be some service providers that won't take AAA for whatever reasons. There policy does state if they can't provide timely service for whatever reason as long as you call them first you will be reimbursed for whatever fees they normally would pay.

Now I'm the type that believes nobody is perfect ... and think there are some validity to the claims AAA has let some people down. But, I also believe any of the other insurance providers have done and will do the same as some claim here of AAA.

Our solution is to cover our backs. We have 3 policies for towing of all our vehicles. AAA, Coach Net, State Farm. It costs us just under a few hundred dollars each year. Sure maybe over kill, but at least I have a piece of mind that if the situation presents itself I'm not worrying sitting broken down along side the freeway trying to sort things out.

I'm certainly not suggesting this is for everyone. But I think I'm prepared for any roadside assistance needs.

[Effy]

Coach net. They are the only service I know of that will go out of their network and operate 24/7/365 to ensure to get you a responder. Ask me how I know. GS will only stay in network so if you are in an area with no GS responders - too bad and I don't think they keep 24/7/365 hours, and AAA has separate sub networks that often don't play nice with each other. You might belong to an AAA but you may not belong to the areas you're traveling AAA. They are different. Coachnet also covers all your vehicles - not just your RV, any time, anywhere.

Long story short, late on a Sunday near Pittsburg our toad broke down 50 miles from the CG. Coachnet couldn't find any tow in their network available. Did they quit and say sorry? No. They started going through the yellow pages until they found a driver and paid him on the spot, what he charged. Kept me apprised of the situation every few minutes. Tow was free to me and the driver said it's the best coverage he's seen. He said he avoids GS calls because they negotiate his rate down and pay him monthly instead of immediately. Said they are a hassle to deal with. He said he's in the Coachnet network now and favors them over GS or AAA.

[Tom_Barb]

mhbell wrote:
We just used Good Sam ERS (Emergency Road Service) when we broke down on the I-84 Off Ramp at Twin Falls Idaho. We had to be towed to the Ford Garage in Twin Falls Idaho. They were very helpful and we only waited about 40 minutes before the wrecker (Tow Truck) showed up and towed us in. Good Sam kept checking with us to make sure we were OK and kept us advised as to what was going on. Kudo's to Good Sam ERS, They have saved my Bacon more than once. We have had them fo 20 plus years.

Us 2.

[LVJ58]

Been with Coach-Net for many years haven't had to use them yet...

[kalynzoo]

Best? Neither, but in a roadside emergency (or just a breakdown) both will respond quickly to your call. Both will try to dispatch a local independent contractor, and both will call emergency first responders for a "Emergency".
But both have countless complaints, either because they couldn't find a contractor close to your location, or because the contractor was incompetent in dealing with RVs. Personally, I had a problem with Coachnet unable to send someone out, they tried to give technical assistance over the phone, but all that amounted to was reading the directions to me (I had the direction book in my hand, and I can read). AAA clearly states in the contract that many locations do not offer RV (especially big RV) service and you will be on your own, you can "try" to get reimbursement is approved. Currently I have Good Sam. I have no complaint, but clearly others do.
Pick one, hope you never use it, and enjoy
Happy Trails.

[gemert]

I don't think anybody can answer your question. I was screwed by Coach Net so I dropped them and have Good Sam who responded when I needed them a couple weeks ago. Honestly, I think it's just luck and what crew is working in dispatch when you call. Good luck with your decision.

[hershey]

Coach Net is by far the most reliable and dependable and professional service by far. The do a much better job of screening the available wrecker services available in the area. They send a lowboy wrecker 90 miles to get me to a repair facility and had an appointment set for my arrival.

[BTPO1]

To answer your question we have GSRA and are pleased with it. They have come through for us several times with no problems. As stated above the next time they might not be so good. If not that is OK since everyone has a bad day sometimes. JMO

[mhbell]

We just used Good Sam ERS (Emergency Road Service) when we broke down on the I-84 Off Ramp at Twin Falls Idaho. We had to be towed to the Ford Garage in Twin Falls Idaho. They were very helpful and we only waited about 40 minutes before the wrecker (Tow Truck) showed up and towed us in. Good Sam kept checking with us to make sure we were OK and kept us advised as to what was going on. Kudo's to Good Sam ERS, They have saved my Bacon more than once. We have had them fo 20 plus years.

[darsben]

They all fail at times so the best one is the one that comes to you on any particular day.
You can see GS failures here as people complain and loudly when they are not served to their satisfaction. Some are correct some not so much. A thorough reading of the contract before signing up is needed no matter which one you choose.
As to coachnet and AAA there is no forum for the people who get shafted by them to voice their displeasure.
So flip a three sided coin and choose.
SO FAR GS has served me well the 3 times I have used them. The next time may be good or may be bad each time is a carpshoot.

[Billinwoodland]

I use my AAA roadside assistance.

[Dutch_12078]

Good Sam currently contracts with Allstate Motor Club as their ERS provider. Coach-Net is an ERS provider. We have Coach-Net...