Tiffin Red Bay Appointments a thing of the past

[lryrob9301]

Posted on the Tiffin Appointment website:


Welcome to Tiffin Motorhomes, Inc. on-line appointment system.


************ NOTICE AS OF JULY 1, 2013 *******************

Per the instructions of the service management team, Tiffin Motorhomes will no longer be taking appointments beginning July 1, 2013. It is their feeling that the service department will be able to address the needs of our customers more expeditiously by assisting customers on a first come, first served basis. Keep in mind, this applies to appointments that would have been scheduled October through December of 2013. All appointments that have already been made will remain in our database and will be honored. Thank you for your patience and understanding.

* An appointment does not guarantee customer will have a campground site. Campground sites are filled on a first come first served basis. We have room for dry camping until a site becomes available.

* If there are any problems contact Peggy Elliott at 256-356-8661 ext. 3206

[Pop-Pop_C]

We just purchased our fist Winne. Journey 40U 2013!
Wonder what there policy is?

[mchero]

Tiffin still on my list of possible upgrades.

[Finally]

We have owned 9 RV's. We are on our second Tiffin. By far, Tiffin customer service has been superior to any other company. Tiffin treats those with previously owned Tiffin's as fair and as good as those with a brand new one. The staff/techs take the time to get to know you, and they explain things as they work. We just had some one year warranty work done and they checked us out front to back, top to bottom. The tech drove it to check mirrors, tires, etc

We believe Tiffin uses common sense and this new system will not cause problems for any customer. By the way, Tiffin has excellent mobile techs also. A customer does not always have to go to a bay. We have been Tiffin customers since 05, and as long as they maintain their excellent and personal service, we always will be.

[wnytaxman]

dougrainer wrote:

wnytaxman wrote:

norwestie wrote:

Fla Tom wrote:
Glad i did not buy the tiffin we just looked at

How many other manufacturers can you name that will repair at no cost items on coaches that are far out of warranty? Red Bay is a long drive just to get an oil change or new wipers for most owners. This service is intended for repairs that the local service dealer can't or won't deal with.

Well, let's see.....Forest River, Entegra, Jayco, and American Coach and I would bet there are others. Tiffin hardly has the customer service market cornered.

I would think that Tiffin owners would be concerned about the change in policy with there still being so many manufacturing issues out there like cracked roofs, cracked end caps, rotting wet bays, and slide issues.

The issues you listed are mostly units way out of warranty and Tiffin fixes them for free. NONE of the OEM's you listed would EVER do that. The issues you mentioned are NOT that common or widespread, except for the water bay floor area and that was on older units. Doug

I, and others have had Forest River fix things that were out of warranty. I have heard of others who have had the same experience with the other manufacturers I mentioned.

Tiffin has had some very major structural issues with their motorhomes which result in some people actually having their roof replaced three times. Yes Tiffin will fix the issues, but most of the issues were caused by faulty engineering, design, and installation. We are not talking about minor issues here, but major structural flaws. Will Tiffin repair them? Yes they will, but these are issues that never should have occurred in the first place.

Tiffin has always made a good product, but the last several years have seen some huge problems that are scary for those that have the issues arise. I hope Tiffin gets their act in order. It would be nice to see them return to the prominence they once held.

[dougrainer]

Fla Tom wrote:

BobR wrote:
Tiffin is still offering factory service! First come/first served seems to be a lot better than their old practice of scheduling service appointments a few days per year. I would think it is less expensive to perform warranty repairs at the factory than pay a dealer so it looks to me they are trying to eliminate all the complaints regarding service appointments.

What about the new zephyrs with the cracks down the side? And people who actually still had to work for living need to work off of a scheduled appointment

If the problem is extensive, like cracks or paint issues, Tiffin will pick up the unit and then deliver it back to the customer. Tiffin will ALSO pick up units that are more than 2 years old and need extensive warranty work for a failed problem. NOT common, but Tiffin looks at each case and determines if they will transport themselves. These type problems usually cannot be addressed by a local dealer or the cost at the local area repair shops(paint and body work is a lot more than Tiffin can do in house). Doug

[Aridon]

Not everyone can sit there for a month waiting for service. Appointments are an excellent way to keep people happy and organized. Not sure I'd like this change if I owned one and wanted service from them.

[Fla_Tom1]

BobR wrote:
Tiffin is still offering factory service! First come/first served seems to be a lot better than their old practice of scheduling service appointments a few days per year. I would think it is less expensive to perform warranty repairs at the factory than pay a dealer so it looks to me they are trying to eliminate all the complaints regarding service appointments.

What about the new zephyrs with the cracks down the side? And people who actually still had to work for living need to work off of a scheduled appointment

[rthoma1]

I was in Red Bay the First of June. Called my dealer about my steps not retracting and the rear camera that went out, all in one weekend. My dealer said he was covered up and could not see me for three weeks. I called Tiffin and they said it would be about three days wait. So, not wanting to miss summer, we drove to Red Bay. Never owning a motorhome before and this being a used coach I was very pleased when after I arrived they checked our coach and informed us that I needed new roof caps and a drivers side slide floor and they would do it at no cost. 9 days later, I left Red Bay very pleased and weeks earlier than if I waited for our dealer. Not to mention the dealer never mentioned the slide floor or roof caps I can't believe they didn't know about them.
I am very happy with my Tiffin motorhome

[BobR]

Tiffin is still offering factory service! First come/first served seems to be a lot better than their old practice of scheduling service appointments a few days per year. I would think it is less expensive to perform warranty repairs at the factory than pay a dealer so it looks to me they are trying to eliminate all the complaints regarding service appointments.

[dougrainer]

wnytaxman wrote:

norwestie wrote:

Fla Tom wrote:
Glad i did not buy the tiffin we just looked at

How many other manufacturers can you name that will repair at no cost items on coaches that are far out of warranty? Red Bay is a long drive just to get an oil change or new wipers for most owners. This service is intended for repairs that the local service dealer can't or won't deal with.

Well, let's see.....Forest River, Entegra, Jayco, and American Coach and I would bet there are others. Tiffin hardly has the customer service market cornered.

I would think that Tiffin owners would be concerned about the change in policy with there still being so many manufacturing issues out there like cracked roofs, cracked end caps, rotting wet bays, and slide issues.

The issues you listed are mostly units way out of warranty and Tiffin fixes them for free. NONE of the OEM's you listed would EVER do that. The issues you mentioned are NOT that common or widespread, except for the water bay floor area and that was on older units. Doug

[wnytaxman]

norwestie wrote:

Fla Tom wrote:
Glad i did not buy the tiffin we just looked at

How many other manufacturers can you name that will repair at no cost items on coaches that are far out of warranty? Red Bay is a long drive just to get an oil change or new wipers for most owners. This service is intended for repairs that the local service dealer can't or won't deal with.

Well, let's see.....Forest River, Entegra, Jayco, and American Coach and I would bet there are others. Tiffin hardly has the customer service market cornered.

I would think that Tiffin owners would be concerned about the change in policy with there still being so many manufacturing issues out there like cracked roofs, cracked end caps, rotting wet bays, and slide issues.

[Dixiechick]

We just drove our motorhome home from Red Bay yesterday. The reason that we were there so long was getting our insurance company to send the photographer (he took a week to get there and send the photos back to the insurance company), then determine what it would pay (that took another week); haggling with Tiffin, sending Tiffin a check, then finally getting the work done. The problem with setting appointments is that it is not always possible to determine how long a job will take. In our case we had some other work (minor repairs) done as well. For those not needing a lot of work done they have several express bays. When we were there everything was orderly and we have no complaints. In fact I have heard no complaints from any members of our Allegro Club and we have all had work done there.

[The_Shadow_Nos]

I was there in May no appointment, order 5 windows on Friday installed on Tuesday on Wednesday they put in a new wet bay done by noon. Since I had the wet bay done the campground was only $10.00 a night instead of $20.00.

[dons2346]

Fla Tom wrote:
Glad i did not buy the tiffin we just looked at

Using the "first come, first served" as a reason to eliminate a good coach from your list is ridiculous.