That's great to a certain degree, and a true example to "LEADING by EXAMPLE".
Trick is Change management and culture change.
The CEO should
NOT be the one responding and fire-fighting these customer service issues.
How many CW locations are there?
Many are resent acquisitions, with their unique cultures.
Wonder if CW tries to measure customer satisfaction by locations and rewards, recognizes, and develops a 100% satisfied customer satisfaction cultures, both in sales & service.
or is the main metrics, profit and number of units sold, the pressure on the general managers of the locations?
I have seen Marcus, speak up, many times on customer satisfaction and would bet if he was managing a location, it would run smoothly and successfully. The trick is getting ALL of CW dealers on that path.
Later,
Markiemark:C
Banned member for posting Customer satisfaction maybe catching up : http://rvmiles.com/camping-world-investors-file-class-action-after-stocks-fall-60/
OK to ban per Mark F.