Laptop Google issue??

[monkey44]

Problem with Laptop - ASUS w/Wdw10 Pro ... Samsung SSD.

When I open my laptop and open Google, a black window with my app on it opens half-way across my page, then closes, then opens, continuously and I've tried everything to stop it. Restore, uninstall, shut-off etc.

I believe it's related to EDGE. It also keep downloading some Whiteboard app, which I delete/uninstall. The next time I open Google, it does the same thing, and Whiteboard pops up on a lower corner again???

I've unchecked boxes, disengaged One-Drive, Just about everything - altho, am not a tech savvy person, I've been around PC and LT for years and know a little ... but this one has me stuck. I try to disengage EDGE but no way I can find will do it. Soon as I boot up again, EDGE appears again as my Default - Google has been my default search ever since I can remember.

It does not happen EVERY TIME - as right now the black screen is not popping out. When it begins, it's continuous popping in and out, and when it's doing it, I can't type in anything, MSW or Email. When I try to type, no letters appear, but a random app or program opens and sit but will not operate.

I've done nothing new to it - same everything since last week - ran a scan, malware search, etc. All show clean.

I'm fairly certain it's something in EDGE, because each time I try 'things' and delete the EDGE icon on startup, it returns on startup and again the app/programs flashes appear. Sometimes it randomly opens Photos, or photo app, or some other app that's on the control panel.

Really stuck on this one -- Thx M44

[wa8yxm]

Try installing the CHROME browser instead of Edge.

I've not heard of this problem but..... I'd not put it above small squishy to not work well with competitors.

[enblethen]

Your computer not being able to download Spybot indicate more of a bug.
Open Windows Defender and run it! You mayneed to disable Avast.
Make sure you check for windows updates. Don't forget to do disc clean up.

[2oldman]

monkey44 wrote:
When I open my laptop and open Google, a black window with my app on it

What is my app?

[monkey44]

Using Avast - free addition. I ran two scans ... all clear. Just tried to download Spybot. Won't take it???

I'm pretty certain it has to do with EDGE, because it only began a couple days ago. And, the EDGE icon appeared on my screen at the same time. Spontaneously - EDGE has never been on my screen in the past, and I did not create the short-cut.

If I boot-up my LT, like I just did, it works correctly. It seems once this starts flashing, I can't stop it. But, if I shut down, and open it again a little later, the LT works as it should work, with no interference. Very Weird, extremely weird.

Once I click on the Start menu after the LT opens, it begins flashing again and nothing works, but once I shut down, wait, start up, it all works normal until I click on start menu again, and it begins flashing again.

[wildtoad]

You might also want to try a different search engine after you get the problem resolved. I agree with the post above, sounds like you need to do virus detection. I only use Windows once a year to do taxes, and this is the last year I’ll do that. As far as a search engine, check out DuckDuckGo. A very good engine, maybe not as powerful as Google, but then they don’t watch everything you do. I moved away from anything Google with the exception of I will watch utube videos.

[enblethen]

I believe you have a bug!
Try download Spybot free edition. It may remove issue.
Another one is Malwarebytes free edition.
I like Spybot better!
What anti-virus product are you using?
Google has always been troublesome for me!

[bgum]

Can you restore it to a known good working date?