RV At Dealer for 90 Days Now for An Awning Replacement!!!!!

[bowler1]

I had my awning torn off in a windstorm. In about October I made an appointment to drop my trailer off at a dealer to have it replaced. The appointment was for the end of DEC. After waiting 60 days for my appointment I dropped it off.

When I did so I asked how long it would take and told them I had bad luck in the past with extended waits. They told me....10 days.

Here we are 3 months later and it's not done yet.

Same thing happened to me last year but it was about 60 days.

Had the same thing happen at another dealer the year before where I made an appointment months in advance and they had the trailer for 60 days and had not touched it.

Is this standard for the RV industry? I means this is ridiculous. And it's in the winter months when I would think they would be able to get things done pretty quick.

What the heck would happen if I had a real issue in the summer or during a period when I needed to actually live out of my trailer (like I am doing this summer when I move)?

Dealers: Chesaco RV in Edgewood MD and Petes RV (formerly Gayle Kline in PA).

Does it really take 6 months in the off season to get a simple repair (from the time you call to make an appointment to the time you get the rig back)? What kind of industry can operate like this? What if fixing your car took this long? How could someone possible full-time RV when it takes this long to get a repair done?


thanks
Matt

[rexlion]

Before I clicked on this, I thought for sure the dealer would turn out to be a Camping World. Surprise, it isn't!

There are supply problems for some parts these days, but who knows. You should definitely call the dealer. If you don't like their reason for not getting it done, tell them you're coming to pick it up in X number of days, whether it's fixed or not. They can't make money on work not done.

[rhagfo]

This is one of the reasons that I am glad I can most if not all repairs on my 5er myself with DWs help.
I would have verified that the dealer had the parts on hand before dropping off, at the end of ten days and no trailer, I would be calling every day, and asking how is the repair coming.

[IDman]

I lost our awning in a hail storm and called my mobile RV repair guy. He stopped by the next day, measured, and we decided what fabric I wanted. He ordered it and the next week he came and installed it.
Very easy, efficient, and cost effective.