On June 26, I experienced difficulty with my hitch on I81 in VA, making it dangerous for me to continue on my trip to Florida without assistance. At 4:15 p.m. I called my motor club, Allstate Motor Club, for assistance. After going through a very lengthy answering machine choice of pushing buttons, I spoke with a live person. That person had an accent and it was very difficult to talk to him. It took me an hour and a half to explain where I was located only to have him tell me that they couldn't help me and that all they could offer was a tow. By this time I was so frustrated I said tow me. That started another series of questions from him that he could not understand my answers. Example: Question was how long was my trailer. I told him 31 feet. He queried me three times on this to the point I explained feet like what you put shoes on. That is how bad this conversation was. I was frustrated beyond belief. After nearly two hours, he said he would call back in 20 minutes. He called back and hung up on me when I answered. I called their line again and had to go through their menu. When I reach a "live person" I was told there was no record of my call. Meanwhile, my son back in Merrimac, MA did a search to help me out and contacted Steve's Truck & Tire Co in New Market, VA. They were able to send a mechanic to me at 8:15. He worked in 88 degree head/ 80 degree humidity and got me going by 10:15. They were very reasonable on cost and have my total recommendation for anyone needing help in that area. Needless to say, I contacted Allstate Motor Club and told them to cancel my membership. The worst service experience I have ever had. I was a member for 7 years. It took them over two weeks to send an email of apology. I immediately joined the Good Sam Road Service Plan.
Bill P
