Camping World Online ordering

[scottfarm]

I ordered a shower head from camping world online 12 days ago and they have not shipped it yet. I noticed they charged my credit card twice for the transaction so I called customer service to get that straight. I was on hold for 35 minutes. Keep in mind the CEO of this company has a TV show telling other business's how to run their company. Maybe someone needs to show him how to run his. I called yesterday after a 45 minute hold and they said it was sitting there for 3 days waiting for UPS to pick up. They still would not tell me when the item would be shipped. What a joke. I won't be ordering from them again. Anyone else have experience ordering online from them?

[4X4Dodger]

scottfarm wrote:

4X4Dodger wrote:

DiskDoctr wrote:
Can't get your fancy automated system working?

PICK UP THE DARN PHONE!!!

or...

FAX OR EMAIL INVENTORY REQUESTS!!!

and...

CONTACT THE CUSTOMERS YOU ARE HURTING...ER...LOSING!!!

or... Don't heed these words and apply for a gov't bailout :R

But I could be wrong. Maybe Marcus has a new pastime with this Television Gig and running a company just isn't as fun and fame?

Read it twice, Marcus. No cussing the second time 😉

If you've read any of my posts you know that I am not an apologist for GSE.

And this kind of thing can be so frustrating and makes you angry.

However, having been in the situation where a new, huge and complex computer system has been installed over the top of an older, slower, existing system AND you must try to keep up with the orders the old system couldnt handle anyway is a huge challenge.

And I can tell you that no matter what company you buy the new software and hardware from there WILL be installation problems of great magnitude. Often bringing everything to a complete halt.

But WEEKS! I hear you say. YES weeks and sometimes months go by with people from the software and hardware companies in your facility trying their level best to make the darn thing do what it is supposed to.

Then comes the handover; after multiple "dry" runs on fake orders comes the day when you must turn off the old system and let the new run...Invariably it will crash.

And so you start over.

My point is it's easy in a situation like this to throw bombs but if you've ever been a part of a truly big computer changover/upgrade it is THE WORST nightmare.

Good Sam Ent. has a ton of management issues to address. That is plain. And this kind of delay is just not acceptable for the customer. They needed someone to devise a workaround plan to handle orders/ problems while this was going on.

A plan and manpower should have been in place before the changeover. Maybe it was maybe it wasnt. If it was it clearly was/is not up to the task.

But this is a gigantic problem (the changeover) and it cannot just be fixed in an instant by waving a wand at it or with all the good intentions in the world. Sometimes it just takes a great deal of time and money.

That is no excuse for lying to the customers over and over again.

I dont think they have lied, They have come out publicly on this forum and stated clearly that they are replacing their computer systems and that is causing them a lot of problems...How is that lying.

But they have not handled the problem well for sure.

But calling people liars and yelling at them (in CAPS) doesnt increase your credibility.

[scottfarm]

4X4Dodger wrote:

DiskDoctr wrote:
Can't get your fancy automated system working?

PICK UP THE DARN PHONE!!!

or...

FAX OR EMAIL INVENTORY REQUESTS!!!

and...

CONTACT THE CUSTOMERS YOU ARE HURTING...ER...LOSING!!!

or... Don't heed these words and apply for a gov't bailout :R

But I could be wrong. Maybe Marcus has a new pastime with this Television Gig and running a company just isn't as fun and fame?

Read it twice, Marcus. No cussing the second time 😉

If you've read any of my posts you know that I am not an apologist for GSE.

And this kind of thing can be so frustrating and makes you angry.

However, having been in the situation where a new, huge and complex computer system has been installed over the top of an older, slower, existing system AND you must try to keep up with the orders the old system couldnt handle anyway is a huge challenge.

And I can tell you that no matter what company you buy the new software and hardware from there WILL be installation problems of great magnitude. Often bringing everything to a complete halt.

But WEEKS! I hear you say. YES weeks and sometimes months go by with people from the software and hardware companies in your facility trying their level best to make the darn thing do what it is supposed to.

Then comes the handover; after multiple "dry" runs on fake orders comes the day when you must turn off the old system and let the new run...Invariably it will crash.

And so you start over.

My point is it's easy in a situation like this to throw bombs but if you've ever been a part of a truly big computer changover/upgrade it is THE WORST nightmare.

Good Sam Ent. has a ton of management issues to address. That is plain. And this kind of delay is just not acceptable for the customer. They needed someone to devise a workaround plan to handle orders/ problems while this was going on.

A plan and manpower should have been in place before the changeover. Maybe it was maybe it wasnt. If it was it clearly was/is not up to the task.

But this is a gigantic problem (the changeover) and it cannot just be fixed in an instant by waving a wand at it or with all the good intentions in the world. Sometimes it just takes a great deal of time and money.

That is no excuse for lying to the customers over and over again.

[4X4Dodger]

DiskDoctr wrote:
Can't get your fancy automated system working?

PICK UP THE DARN PHONE!!!

or...

FAX OR EMAIL INVENTORY REQUESTS!!!

and...

CONTACT THE CUSTOMERS YOU ARE HURTING...ER...LOSING!!!

or... Don't heed these words and apply for a gov't bailout :R

But I could be wrong. Maybe Marcus has a new pastime with this Television Gig and running a company just isn't as fun and fame?

Read it twice, Marcus. No cussing the second time 😉

If you've read any of my posts you know that I am not an apologist for GSE.

And this kind of thing can be so frustrating and makes you angry.

However, having been in the situation where a new, huge and complex computer system has been installed over the top of an older, slower, existing system AND you must try to keep up with the orders the old system couldnt handle anyway is a huge challenge.

And I can tell you that no matter what company you buy the new software and hardware from there WILL be installation problems of great magnitude. Often bringing everything to a complete halt.

But WEEKS! I hear you say. YES weeks and sometimes months go by with people from the software and hardware companies in your facility trying their level best to make the darn thing do what it is supposed to.

Then comes the handover; after multiple "dry" runs on fake orders comes the day when you must turn off the old system and let the new run...Invariably it will crash.

And so you start over.

My point is it's easy in a situation like this to throw bombs but if you've ever been a part of a truly big computer changover/upgrade it is THE WORST nightmare.

Good Sam Ent. has a ton of management issues to address. That is plain. And this kind of delay is just not acceptable for the customer. They needed someone to devise a workaround plan to handle orders/ problems while this was going on.

A plan and manpower should have been in place before the changeover. Maybe it was maybe it wasnt. If it was it clearly was/is not up to the task.

But this is a gigantic problem (the changeover) and it cannot just be fixed in an instant by waving a wand at it or with all the good intentions in the world. Sometimes it just takes a great deal of time and money.

[scottfarm]

The saga continues. Ethan told me it would be 7 Days before my $15 credit would be posted to my account. Seven days later Christian told me it was done and would be 7 days before it posted to my account. Seven days later Nick said it was done, waited 7 more days. Called Tom today and said it would be done but would not post till seven more days. Yeah right. Unbelievable

[RavensFan24]

I found going into the store is the way to go. they'll match the online price and you pick it up that day.

Granted, I was a little upset that when they had the Dicor Ultra Sealant System for sale online and when I went into the store they only had the primer, not the sealant. I asked if they had any in stock and the rep at the store said it wasn't even in the system. I pulled it up online and showed it to him and he still had no record of that item number being something they even sell.

In the end, we figured out an alternate solution, but I spent some time in the store figuring it all out.

[Bisker]

Took about two months for me to recieve everything I ordered, each item shipped seperately, when all could have fit in the one box the last item came in. No more Camping World for me!
Oh and the awning clips I ordered tweaked my awning so now it does not retract or extend smoothly. Nice how a $3.00 item could cost me $300.00 in repairs!

[DiskDoctr]

Can't get your fancy automated system working?

PICK UP THE DARN PHONE!!!

or...

FAX OR EMAIL INVENTORY REQUESTS!!!

and...

CONTACT THE CUSTOMERS YOU ARE HURTING...ER...LOSING!!!

or... Don't heed these words and apply for a gov't bailout :R

But I could be wrong. Maybe Marcus has a new pastime with this Television Gig and running a company just isn't as fun and fame?

Read it twice, Marcus. No cussing the second time 😉

[4X4Dodger]

This entire thread should be reposted to the Ask Marcus Camping World Forum.

[Crabbypatty]

Had a similar issue, with a shower head as well. Over 10 days, sent an email no answer, 30 minutes on hold, but what did work the best was a FB message. Still poor service and response. Ill think twice before I order from them again, as there are other places to buy the same goods from.

[scottfarm]

Well It's day 30. Ethan and Christian have stopped answering my emails. They owe me $15.00 credit. I guess I will start calling them again, to be put on hold for 30 minutes. I can't tell you how much time I have waisted dealing with this. Unbeleivable.

[myredracer]

cooperrobt wrote:
Absolute worst custmer service around.

Funny how Mr. Lemonis has his show "The Profit" and enlightens other business owners on how to improve their dysfunctional and failing small businesses. Really? I think CW needs someone to do an intervention and rescue, lol.

[cooperrobt]

Absolute worst custmer service around.

[scottfarm]

Glad you had good luck with them. Well, it's day 15 and I still have no idea when I will receive my shower head. On day 12 Ethan told me I would get a $10 credit for my inconvenience that I have not seen post to my account yet. On Day 15 they said I would they would credit my account $5 more dollars for my inconvenience and that it would ship in 7 to 10 days. Marcus Lemonis needs to care of his own business instead of trying to show other people how to run theirs.

[doxiluvr]

We ordered 2 sets of tire covers from CW and had no problem. Got confirming email with tracking number and it said they would be arriving in 7 to 14 days and they got here in 10. This was just last week.