Good Sam Community

lcruzen · ‎Apr-28-2015

This is how it should work. During the warranty period of our Cedar Creek Silverback one of the external speakers started making a cracking sound so it was replaced. Now out of warranty the other speaker started doing the same thing. An email to customer service requesting replacement of the speaker was met with positive support and I had the new speaker in hand 2 days later. I know this is not an expensive part but this reflects the positive experiences others have had with Cedar Creek customer service. Just wanted to give a shout out.

The Cruzen Hotel

CB Channel 13

Hell, Michigan

ken_burke · ‎Apr-28-2015

lcruzen wrote:
This is how it should work. During the warranty period of our Cedar Creek Silverback one of the external speakers started making a cracking sound so it was replaced. Now out of warranty the other speaker started doing the same thing. An email to customer service requesting replacement of the speaker was met with positive support and I had the new speaker in hand 2 days later. I know this is not an expensive part but this reflects the positive experiences others have had with Cedar Creek customer service. Just wanted to give a shout out.

We have had great customer service for our Forest River Cedar Creek. The FR staff has been very helpful.
ken and sue

2011 Ford F-350 6.7 diesel, Crew Cab, LB, SRW, 4X4, White
Cedar Creek 34SB, 37 feet 5th wheel, Reese 20K Hitch
"So many questions, so little time."

Oasisbob · ‎Apr-28-2015

This is great! Happy to see FR doing it right. Refreshing in fact

Oasis Bob
Wonderful wife 3 of 4 kids at home. 1 proudly serving in USAF
2018 Ford Explorer
2001 Bantam Trail Lite B-19

HAPPY TRAILS:)

ScottG · ‎Apr-28-2015

X4.
Their CS was was one of the big reasons I went with the brand.

Splashers3 · ‎Apr-28-2015

X3 on the positive when dealing with CC customer service - both in and out of warranty period!

2017 GMC 3500 Sierra Denali, C/C, D/A, DRW, w/40gal Aux tank, 18K B&W Patriot.
2019 Cedar Creek Hathaway, 34RL2 - w/Bells & Whistles and disc brakes
Traded 2009 Cedar Creek Silverback, GII, 32 WRL

garyp4951 · ‎Apr-28-2015

They are sending me a $300 rear window that broke somehow even though it was out of warranty.

campinghut · ‎Apr-28-2015

I have nothing but good things to say about Cedar Creeks customer service

Tim And Bev
2018 Mobile Suites 38RSSA, 560w solar, 2800w inverter (3 previous Artic fox trailers, 1 Cedar Creek, 1 Heartland Cyclone. In the last 8 Years)
2022 F350 (Previous trucks 2006, 2008, 2012, 2015, 2017, 2019, 2020 all Ford F350's)

donn0128 · ‎Apr-28-2015

Yup! FR Cedar Creek customer service is about the best in the industry regardless of price.

Markiemark32 · ‎Apr-28-2015

X2 - Forest River Customer Service

I have had good success with Customer Service Follow though, on the Sunseeker line.

Impressed with actual Company Reps follow thru on FROG (Forest River Owners Group) forum, supporting all with information and reaching out to customers.

Markiemark:C

Banned member for posting Customer satisfaction maybe catching up : http://rvmiles.com/camping-world-investors-file-class-action-after-stocks-fall-60/
OK to ban per Mark F.