WW Repairs

[dedmiston]

As just about all of us have read here, certain models of WW trailers have defects that have resulted in a number of different problems. To one degree or another, this subject has come up on this forum and most of the posts have eventually been locked and/or deleted. The forum administration has decided to make a one-time exception and allow this thread in order to help our forum members get informed and hopefully get their trailers repaired.

IMPORTANT GROUND RULES:

• This thread is a one-off exception to the following forum rule:

  Posts are not allowed in which a local or state consumer action board and/or legal counsel is/have been involved. This includes posts related to future, ongoing or past lawsuits.

  This exception applies to this one thread only. This rule will continue to be enforced in other threads. So keep the WW class action discussion in this thread, or your posts will be deleted.
  
  
• The following rule will still be enforced:

  You may post about problems you have with a product or organization, however the use of the forums to repeatedly attack them is strictly forbidden.

  In other words, no bashing allowed. This thread is for disseminating information, not venting your spleen. Flaming, trolling, bashing, etc. will not be permitted.
  
  
• Only general discussion of these problems and repairs are allowed. Specific questions about individual circumstances are not allowed ("my XYZ is bent, does this situation apply to me?").
  
  
• We all have brains. Please use them. Verify what you read here. I am wrong all the time. Please don't rely on me for any decisions you may choose to make. If you make a bad call, don't blame me, please.
  
  
• For the sake of full disclosure, I own a 2005 FS2600 and am having trouble with my trailer. I consider myself fairly objective, but that doesn't mean I don't ever have biases. In some recent cases where I could not be objective, I defered to Y-Guy and Admin to take the wheel. In this thread I will tell you what I've done and what my experiences have been.

Now, with that out of the way...

As most of you know, there has been a class action suit and Weekend Warrior is settling with the class. Here's a link to the Settlement Agreement: http://www.trailersettlement.com/sa.pdf. I won't go into the details of the settlement, because I don't want to be in the position of interpreting it or giving any legal clarification or advice. So if you're having trouble with your trailer, this is one possible avenue. Contact (866)459-6003 or visit www.trailersettlement.com for information about the class action settlement. They can tell you whether you qualify and where to go from there.

That's one option.

Without going into too many details, I discovered some problems with my trailer. After seeing pictures of some that were worse than mine, I decided I'd better do something before it got worse. However, I'm not a fan of class action suits. I've received too many checks for $10 in the mail to cover one class action or another. I didn't want to take the chance of having my trailer only partially fixed or having to personally pay a bunch of money for only half a fix. So I contacted Weekend Warrior directly and told them about my problems. Couldn't hurt, right?

Know what they said? "Let's make an appointment for you to bring it in and we'll fix it." :E

So yesterday I took my trailer down to beautiful Perris and dropped it off. I asked about the cost, and my service writer said they'd FIX IT. I watched him write up his sheet and he only filled in prices for the extra items I requested (fair 'nuf). Being the selfish guy I am, I took this bit of good news and high tailed it out of there counting myself a very lucky man. Sure, it would have been better if it hadn't broken in the first place. But the past can't be changed. I just want mine fixed.

After feeling fairly secure that I had MINE taken care of, I wanted to find out if I had just personally hit the jackpot or if this was the WW policy in these cases. So I contacted someone higher up at WW to find out if other people in this same situation could expect the same treatment. Here's what I was told:

Any customer who currently has an issue, we are standing behind [them]. If they have an issue that has not been resolved, we are directing them to contact us here, locally, or the dealership in their area.

We are standing behind our product. By that, I mean we are fixing anything that needs to be fixed as long as there are no apparent signs of abuse. If the consumer is, however, looking for any type of monetary compensation then we cannot directly assist them. They would then need to contact the (866)459-6003 number or visit www.trailersettlement.com.

There's your other option.

If you choose to contact Weekend Warrior directly for repairs, call (909)579-0353. The operator in Upland routes the calls to the appropriate repair facility in Perris (Superlite or Normal).

[PsnRebel]

Seems to me the banks and other creditors should get paid before the lawyers. But I guess not much is fair.

[dedmiston]

I don't know much about how these lawsuits work, but don't the lawyers only get paid on the basis of the claims that are settled?

No WW, no repairs.

No repairs, no individual settlements.

No settlements, no $$$ for the sharks.

Is that scenario correct? Hope so.

[jcramin]

dedmiston wrote:
So this thread has spiraled around and around since I started it back in Dec.

I'm curious to know how many members have had their trailers fixed as part of the class action?

I assume the lawyers have folded up their tents and gone home now that there's no manufacturer left to bilk? Is that correct? Is the class action effort kaput now?

NO the lawyers just get in the long line of people that WW owe money too. Of course the bank will get their money first, if any money is left it will be paid out down the list by how important people are. LOL Lawyers may be at the TOP just behind the bank.

BUT im guessing no money will be left once the bank gets what they can, because if WW had the assets to cover the bank loans they wouldnt be in this position HUH

[dedmiston]

So this thread has spiraled around and around since I started it back in Dec.

I'm curious to know how many members have had their trailers fixed as part of the class action?

I assume the lawyers have folded up their tents and gone home now that there's no manufacturer left to bilk? Is that correct? Is the class action effort kaput now?

[dkiewicz]

O.K. so I just bought my Rage'n Xtra-Lite 3205 in February. I was sure it was the best of the best and I am still convinced it is. I did invest in an extended warranty, whew!!!, and don't expect any issues.

However, should I need parts, what to do?

I called Rage'n and was told yes the doors are closed, bummer...

But there is another separate company, Weekend Warrior Gear http://weekendwarriorgear.com/wewatoyhapa.html , and parts can be purchased here.

This company is disconnected from the parent, and as such is not seized with the other assets!!! Yipeee!!!!

So, if you need parts, you can get them. My guess is that warranty work, other than those specified in the lawsuit, will be a thing of the past.

I'm wondering how the extended warranties will be used if the company is no longer in business?

Guess I'll have to ask my lawyer.


Dan ...

[magical13]

I called on 7/15 and was told they would soon be authorizing warranty repairs. However, when I called today I was told they were liquidating WW! I was told I would have to have any repairs done under my extended warranty. They did give me a phone number for parts (while they were still available) 951-294-1399.

Floresfamily

[ilovemydog]

WW currently is booked til December FYI. They are down to 2 locations.

[Budski]

1bigtug wrote:
Interesting Response from Dealership: Giant RV -

I called several Giant RV locations to inquire about purchasing a Weekend Warrior - I was told that had many to choose from and to come on down. I tried to get a price of a 26 and 28' unit - and I was given the MSRP - One was Mid 30's the other was 44. I asked about the Manufacturers warranty - NO PROBLEM I was told, best in the business. If I knew WW then I would not have to ask this I was told by the person on the phone. Upon that response - I informed the salesman what I had heard this morning from talking to someone at WW. He was unaware and was going to have someone call me back.

So - I got a call from the sales manager who informed me that WW has closed to reorganize - and that they would be reopening in a few months. We I pushed him on this and what I had been told! he than
said that their dealership would be offering warranty to cover the new tt'S with a $25 co-pay. That they would be dealing on the price -

How can they sale a unit - and not tell the potential new buyer that WW is no more! and this be legal! Does not seem right!

And this is a surprise???? I never had good luck with the folks a GIANT RV...

[dedmiston]

According to Websters:

m-w.com wrote:
fraud

1 a : an instance or an act of trickery or deceit especially when involving misrepresentation : an act of deluding : DELUSION : as (1) or fraud in fact : an intentional misrepresentation, concealment, or nondisclosure for the purpose of inducing another in reliance upon it to part with some valuable thing belonging to him or to surrender a legal right : a false representation of a matter of fact by words or conduct, by false or misleading allegations, or by the concealment of what should have been disclosed that deceives or is intended to deceive another so he shall act upon it to his legal injury -- called also actual fraud (2) or fraud in equity : an act, omission to act, or concealment by which one person obtains an advantage against conscience over another or which equity or public policy forbids as being prejudicial to another (as an act in violation of a relationship of trust and confidence) -- called also equitable fraud, legal fraud; see CONSTRUCTIVE FRAUD b : a means used in trickery : a dishonest stratagem or a spurious thing passed off as genuine

[1bigtug]

Interesting Response from Dealership: Giant RV -

I called several Giant RV locations to inquire about purchasing a Weekend Warrior - I was told that had many to choose from and to come on down. I tried to get a price of a 26 and 28' unit - and I was given the MSRP - One was Mid 30's the other was 44. I asked about the Manufacturers warranty - NO PROBLEM I was told, best in the business. If I knew WW then I would not have to ask this I was told by the person on the phone. Upon that response - I informed the salesman what I had heard this morning from talking to someone at WW. He was unaware and was going to have someone call me back.

So - I got a call from the sales manager who informed me that WW has closed to reorganize - and that they would be reopening in a few months. We I pushed him on this and what I had been told! he than said that their dealership would be offering warranty to cover the new tt'S with a $25 co-pay. That they would be dealing on the price -

How can they sale a unit - and not tell the potential new buyer that WW is no more! and this be legal! Does not seem right!

[Red-rider00]

the banks did seize everything, here's some good reading info though.
http://www.trailersettlement.com
Here's the court documents not for the closure but of what happened.
http://www.trailersettlement.com/sa.pdf

[1bigtug]

UPDATE Weekend Warrior "Out of Busines" :h

Just spoke to someone out at WW in Perris, California (951) 940-5556 . I did not get her name, however when I asked about bringing our trailer in for service on warranty! she informed me that the following are no longer in business! and that they to (front office) were closing the doors for good.

> Service - Closed :E
> Warranty - Closed :E
> Parts - Closed :E
> Repairs - Closed :E

I guess this would make it official! or unofficial that Weekend Warrior is no longer in business! :S

[1bigtug]

Has anyone else heard or seen anything that would confirm that WW has in fact been closed by the sheriffs dept! and that the Perris, California facility is now closed?. I hope that the dealers carrying WW will be forced to tell potential NEW owners about WW being closed or out of business for now! and/or ordered by the courts to stop selling their units until things are resolved.
:E

[jcramin]

Well whats interesting is when you call them now it does NOT go to their normal phone system when you can put in the extension you want to go to. All calls just go right to the receptionist and all you can do it leave her a message. All he message says is her name and that she is the receptionsist and says leave a message. SO I guess its true OOOoo I am so glad I got my trailer back last week.

J

[1bigtug]

WOW! I knew this would probably happen! just did not think it would be until the end of the year. I hope that those dealers out there with current inventory of WW's cannot sell those units! I have been reading the postings of people who purchased units within the last month or so with no idea of WW being in trouble. I have not had any BIG issues or problems with mine so far since purchasing it new back in 2005. Looks like I'll be holding onto it until the wheels fall off! ha ha. It's sad that it got to this point! Overall WW puts out a nice looking Toy Hauler - it's to bad that could not get the workmanship and the quality control under control sooner. This would have no doubt saved them from the end results. :S