Norcold and I have been going around in circles on this one. They sent me a card and letter to contact them which I did. I left a message and they didn't call me back. They sent me a card and a letter to contact them which I did. They told me to contact an RV Dealer in my area, which I did. Norcold then sent me another card and letter to contact them, which I did. The RV Dealer informed me that they didn't do the recall repair and referred me to another repair facility. I called them and they told me they would fix my refrig once I gave them all the information, which I did. Then the repair facility called me back and said they couldn't get the parts or approval from Norcold because they weren't an approved Norcold repair facility even though they had been doing recall repairs for Dometic. I called Norcold and was told the problem would be resolved. So far, no resolution.
It has now been over 3 months since I contacted the repair facility. I received a card from Norcold stating that if I got the recall work done they would send me a $50 gas card.
When I took my motorhome to Michigan last year the refrigerator quit working. The freezer would freeze but the refrig stayed warm. I called a repair facility that charged me $180.00 to look at the refrig. Their conclusion was that I needed a new refrig and that I would have to take it to the dealer to remove the old one and put a new one in at a cost of $3,400.00. We chose to freeze gallon jugs of water and then put them in the "ice box" to keep it cold. Worked.
I have a full hook up for the motorhome in my yard. When I plugged it in I heard a hissing noise and noticed smoke coming from the access door on the refrig. I unplugged the electricity and removed the access door. The wires to one of the "heater tubes" that slide in next to the propane vent pipe were smoking. I removed the insulation and pulled the heater tubes (2) out. One was fried. I went on line to the Norcold website and ordered two new heater tubes at a cost of approx. $90.00. I replaced both of the heater tubes in my refrig and reinstalled the insulation.
The refrigerator works fine. One of the things I noticed while doing the repair was that rust forms in the area of the insulation. I sanded most of it off and repainted it with high heat paint like used on a charcoal grill.
From what I understand the recall involves the installation of a heat sensor switch. Good luck on getting it done.
'02 Southwind 37U towing '05 Chevy Colorado with Blue Ox tow bar and Brake Buddy. 8100 GM/Workhorse Chassis. Retired UAW-GM.
