Rv Manufacurer Customer Service

[Mbrown]

I find it very interesting with the RV world coming out of the Recession hit that just took place, that the Manufactures,Dealers, and Service centers Customer service is so dreadful.
Just spoke with my local Fleetwood dealer about some work and they said they are 6 to 8 weeks out for ANY service, and they sounded as if I was bugging THEM.
Had the same experience with Fleetwood themselves, they were extremely short and rude to a seamingly simple question.
Now that the industry is picking up again, you would think they would remember back 5-6 years.
They must think we Owe them or something :h

[Mbrown]

Sure there is an answer to my problem, either I can affix an after market ladder or I can't. Question 2; either my rig did or did not come with a ladder, both benign questions.
My point being I don't think this industry should have 99 cent Store customer service at ANY LEVEL. Rv's are Luxury items with big ticket expenses to maintain and upkeep, you shouldn't have a Motel 6 experience staying at the Ritz Carleton.

[super_camper]

Mbrown wrote:
Because I've had to inquire about my problem with local service and repair shops , and all had the same; we're too busy now to help you now type responses with no attempt to offer a solution or suggestion.
And trust me, I work in the service industry and I know poor customer service when I experience it.

I would help if I could but there is no answer to your problem. Basic economics would suggest it's a supply and demand issue, not enough supply = long wait times.

I get that you're upset having to wait for service but blaming the problem on the industry isn't going to fix it. With your customer service background you will know that good customer service depends heavily on the training of front line staff - your issue with the rude person at Fleetwood doesn't mean the entire company is bad.

If you're not getting satisfaction from the people you're talking to then you need to escalate higher until you get to someone with authority who can help.

[Mbrown]

Because I've had to inquire about my problem with local service and repair shops , and all had the same; we're too busy now to help you now type responses with no attempt to offer a solution or suggestion.
And trust me, I work in the service industry and I know poor customer service when I experience it.

[super_camper]

Mbrown wrote:
I find it very interesting with the RV world coming out of the Recession hit that just took place, that the Manufactures,Dealers, and Service centers Customer service is so dreadful.
Just spoke with my local Fleetwood dealer about some work and they said they are 6 to 8 weeks out for ANY service, and they sounded as if I was bugging THEM.
Had the same experience with Fleetwood themselves, they were extremely short and rude to a seamingly simple question.
Now that the industry is picking up again, you would think they would remember back 5-6 years.
They must think we Owe them or something :h

OK. so what am I missing, how did your fleetwood problem translate to a problem with entire industry??>

[Jim_Shoe]

Service under manufacturer warranty is one thing. Service after the warranty is over is something different. That's up to the dealer. The dealer where I bought my Fleetwood 'C' which is long out of warranty, no longer sells Fleetwood MHs, or any other MH brands, but they do sell Fleetwood TTs and 5ers, as well as other brands. And they continue to service my 'C'. I don't know if they would do out of warranty service work on my 'C' if I hadn't purchased it there, but I'm glad that they do. They have a top notch service department.

[Bordercollie]

There is a large volume Socal Fleetwood, etc., dealer whose service department made getting started with our then new 2004 Tioga a PITA. After-sale warranty fixes took forever, dealer had to dicker with Fleetwood which delayed things. I'll bet that after-sale fixes of factory QC slip-ups are a problem for every new RV buyer anxious to get on the road and use their new rig. New car buyers can get the same treatment. To be fair, an RV is a truck full of appliances and other devices with a lot of RV stuff screwed to the outside, many more problems when new.

[Travelcrafter]

My rigs so old, Id have to go to the cemetery to dig up a service rep.

[Community Alumni]

""Customer service" is ALWAYS great when the customer is looking to buy a rig.

It's after the sale that things generally go south."

Exactly!

[IAMICHABOD]

Not a Clue wrote:
That's interesting....I have very good luck dealing with Fleetwood directly.

Ya me too, nothing but the best from the Factory people I talked to in Decatur.

[Not_a_Clue]

That's interesting....I have very good luck dealing with Fleetwood directly.

[Francesca_Knowl]

Mbrown wrote:
Well, to be fair I did talk with Thor today regarding a particular model, and in the first 3 seconds I could tell that their Customer service was immensely better than Fleetwood, and I told them as much.

"Customer service" is ALWAYS great when the customer is looking to buy a rig.

It's after the sale that things generally go south.

[Mbrown]

Well, to be fair I did talk with Thor today regarding a particular model, and in the first 3 seconds I could tell that their Customer service was immensely better than Fleetwood, and I told them as much.

[Crazy_Ray]

I have nothing but GREAT:B service from my Fleetwood Dealer. One HAPPY CAMPER

[donn0128]

Maybe you simply have the wrong product. In the nine plus years I have owned my product I have nothing but positive experiences with the manufacturer.