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Sprinter Reliability

Papa_O
Explorer
Explorer
After, more or less, deciding on a class B sprinter as first rv purchase, I read some articles/threads today questioning their reliability.

I'm sure there have been many comments over time regarding the cost of ownership of sprinters vs. Fords and Chevys etc.

Also, is it true that sprinters need to go in for maintenance every 10,000 miles?

Thanks in advance for your input.
60 REPLIES 60

jjson775
Explorer
Explorer
bob_nestor wrote:
I own a gas Class B, but I think in the end the costs of a gas and diesel will come out about the same.

If you assume diesel costs on average 10% more than gas and the MPG is about double for a diesel, then the money saved on fuel alone should more than cover the costs of the "A" and "B" services.

For instance, if gas is $3.50/gal and you get 15 MPG, diesel is $3.85/gal and you get 30 MPG you should be about $1,000 ahead at 10,000 miles and $2,100 ahead at 20,000 miles with diesel. (Unless I screwed up the math that is!)


Your math is right, except for the very optimistic 30 mpg for a diesel. Using your numbers, it takes about 100,000 miles for a diesel to pay out the extra $10,000 purchase price. This works out for FedEx or the dog show people who are constantly on the road. Sprinters sure do have their fans, I suspect driveability has a lot to do with it, not a strong point of a Ford. On the other hand, the owners of Chevy based vans like Roadtrek seem to like the handling of their RV's.

bar_20
Explorer
Explorer
jjson775 wrote:
Our 2006 Pleasure Way Excel was built on a Ford E-350. It was flawless. Changed the oil myself or took it to Walmart. Just bought another PW, a Pursuit, also an E-350. We never had a problem with our old one but if we did, we knew we could get a Ford fixed anywhere in the U.S. or Canada. As has been posted many times on this forum, it takes a lot of miles to recover the extra cost of a Sprinter by fuel savings. Probably works out for FedEx since they run all day long, every day.


As someone else said it's just not the maintenance it's the comfort ability. I have had both types and the Sprinter gives you and your passenger a much better overall driving experience. I am sure if you go over to the Ford or Chevy/GMC van boards you will find naysayers their as well. BTW in my area diesel is about the same or a little less than unleaded regular. In addition to 21 mpg at 70 mph I like the torgue of the Mercedes diesel over the gas engines.
Steve & Donalee
2007 Roadtrek RS-Adventurous
2011 KIA Sportage SX
1999 Jaguar XK8 convertible
1948 MG TC
2005 PT Cruiser convertible Toad

jjson775
Explorer
Explorer
Our 2006 Pleasure Way Excel was built on a Ford E-350. It was flawless. Changed the oil myself or took it to Walmart. Just bought another PW, a Pursuit, also an E-350. We never had a problem with our old one but if we did, we knew we could get a Ford fixed anywhere in the U.S. or Canada. As has been posted many times on this forum, it takes a lot of miles to recover the extra cost of a Sprinter by fuel savings. Probably works out for FedEx since they run all day long, every day.

doghouse9
Explorer
Explorer
Long term reliability I cannot help you with but I can give you some other info if you are interested. This is more than what you asked for, but here goes...

I have a 2013 Mercedes Sprinter with 34K on it. We picked it up Dec 15, 2013. Hit all four corners of the country this summer. Been across I-70 3 times. Been over the Rockies twice and most of the time in between has been going up and down mountains and at least 150 miles have been on dirt roads.

There is no way I would drive anything but a Mercedes Sprinter for that many miles. It may be a big van that weighs 10,000 lbs but it still drives like a Mercedes. I have an MB roadster as well. I won't be taking a sharp curve in the Sprinter at 80mph but otherwise, they really do have similar handling and comfort characteristics. I also have a Dodge truck and an Econoline van, no way I would drive either one of those on a long trip.

The most we have ever paid for diesel is $4.99 and that was in a national park. Otherwise, we are paying about $3.89 per gallon across the country. That is about the same price as Premium gasoline. The low sulfur diesel is the common hwy diesel and is available everywhere we have been except Illinois. If you live in Illinois, MB is not for you because they only have biodiesel 5-20% Your warranty can be voided if you use over 5% biodiesel. The emissions requirements are the same for all diesels, so if you go diesel, regardless of the manufacture, you will have to deal with it. I think MB has a 100k warranty on the emissions system unless you live in California, then it is 7 years, I believe. I think the first maintenance on that system is 60K.

It was my intention to maintain the vehicle myself. MB are EASY to work on, even if the parts are expensive. However, due to being on the road almost constantly since it was picked up I have had to allow others to do the maintenance so far. Maintenance is every 10K unless you are buying 2014/15.

My local Sprinter dealer wants $520 for an A service and $900-1100 for a B service. If you do not want to do the maintenance yourself, buy the parts and find a local to do the maintenance.
-Every 10K you are changing oil $150-$160 to let someone else do it, about $125 to do it yourself (13 quarts of oil at $8.64 at the dealer, cheaper if you can find a source for the oil on sale). Labor cost should be 15-30 minutes.
-Fuel filter is every 20K but some do it every 10K. It is the newest and most expensive one used by the Sprinters, it has the water separator built in. They are $97-$135. $97 is either the Freightliner part price or the mymercedesparts.com price. Labor cost should be 15-30 minutes.
-Rotate the tires every 10k. So far all of my rotations have been free. Don't have a price on what it should be costing. However, you should only have to pay for rotations for your first set of tires. When you buy your next set, you should get rotations free.

Except for tightening the U-bolt at 10k and transmission service at 40k,there is nothing else that needs to be done maintenance wise that you cannot do yourself, easily, even if you have no maintenance skills at all. You will need a $30 air filter from MB and some grease for the hinges. Everything else is look and check for wear. Have not looked at the 60/100k service yet to see if there are any additional items since that is at least a year away for us.

If the cost of the "big" ticket items scares you, buy the extended warranty from MB at $2700 and you will only need to worry about regular maintenance items and traditional wear out items for 125K miles (or 6 years, I think). For most people, that is about the time they are ready for something new.

So far I have had service done in Dallas, LA, Denver, Bangor. Have not had a problem at all finding someone to work on the van. However, if we were to breakdown in some remote area of the country, we know that service may be an issue. So make sure that your roadside assistance covers the cost of towing to a shop that is qualified to work on the vehicle and not just 100 miles or the nearest "shop" and you pay the rest. It is also not a bad idea to get in good with a local Freightliner or MB dealer so that in the event of a breakdown in a remote location, you have someone that will be happy to help tracking down parts for you. The "we can't get parts line" happens on occasion in a busy shop to put you off so that the regulars can get serviced first. Sometimes, there really is a parts shortage. With someone one the inside, you will know what the delay is really about.

Again, more than you were asking for but that is what real world has been for us so far. Would absolutely buy an MB Sprinter again.

rockhillmanor
Explorer
Explorer
If you want the scoop on what RV's perform and last the longest?

Go to a dog show and look at what brands are parked in RV parking lot. :B

We put thousands and thousands a miles a weekend on our MH's. They are driven hard and put away wet only to head out again the next weekend. Repeat the process 365 days a year.

They keep their MH's for well over 100,000 miles also. And then sell them to another show person just starting out in RV'ing to dog shows.
So we see a lot of MH's every weekend still up and running approaching 200,000 miles! Can't beat being able to talk to thousands of RV owners and see their MH's to get the scoop on which one is the best.

OP: MANY dog show people switched to the Sprinter when they came out. Mostly handlers who are 'on the road literally 365 days a year' driving to shows. When I was thinking of downsizing I asked all of them how they liked the Sprinter. Every single one said they loved their Sprinter, performance, durability, drive ability and gas mileage.

We must be willing to get rid of the life we've planned,
so as to have the life that is waiting for us.

gerrym51
Explorer II
Explorer II
NCWriter wrote:
gerrym51 wrote:
T1N's are great. if i could get that today i would. posting about T1N's only apply for someone looking for 2006 and earlier.

it's the NCV3 folks-that's what the op is talking about. sheesh!


He did not specify new vs used, so actually we don't know what model he is talking about.

Sprinter diesel engines have a long life span and used ones are snapped up quickly because many converters fit high quality, long-lasting interiors.


Read Papao's first post. He does not know different sprinter existed than current one. you are misleading him.

NCWriter
Explorer
Explorer
gerrym51 wrote:
T1N's are great. if i could get that today i would. posting about T1N's only apply for someone looking for 2006 and earlier.

it's the NCV3 folks-that's what the op is talking about. sheesh!


He did not specify new vs used, so actually we don't know what model he is talking about.

Sprinter diesel engines have a long life span and used ones are snapped up quickly because many converters fit high quality, long-lasting interiors.

Oilman
Explorer
Explorer
The service interval on a 2014 sprinter is 15000 miles. This is DOUBLE the 2014 e450 ford v-10 interval of 7500 miles.

Ford engine warranty is 5 years 60000. MB is 5 years 100000

I have a 2013 MB Sprinter, My service interval is 10000 miles.
So Far I have 14000 trouble free miles.

According to This Site I could have purchased a prepaid maintenance plan for my 2013 that would be good for 60000 miles. The cost listed is $2400. Thats an average of $400 per service.

The Plan for a 2014 should be less as it needs less service.

Driving 10000 miles per year in a Sprinter will save you more than enough in fuel to pay for a maintenance plan .

IMO there is really no comparison to the Sprinter in the Class B Van.
The Chevy and Ford are both great vehicles but to me there is no comparison. The comfort and roominess of the driver area in the Sprinter is second to none. The Fords I sat in were cramped with no feet/leg room and the engine doghouse had you pinned in place. This alone means the world to me as my comfort and drivability is #1 priority.

gerrym51
Explorer II
Explorer II
hermelv wrote:
We also love our 2006 Leisure Travel Van (T1N). Local service shop will do the 10,000 miles service (oil and filter change) for $30 but I have to supply oil & filter. Fuel filter should be changed every second oil change (20k miles). Local truck repair shop will also repair Sprinter vans. But I do most maintenance work myself like replacing turbo resonator, replacing dead house batteries and repairing sliding door. I drove the van back and forth to Florida last winter (3600 miles) with not a single problem and we averaged 23 mpg (US gallon). Best troublefree motorhome we've own yet(after two class As).


hermelrv- yours is a TN1. op of this post sprinters NCV3. TN1 and NCV3 are totally different except for name

hermelv
Explorer
Explorer
We also love our 2006 Leisure Travel Van (T1N). Local service shop will do the 10,000 miles service (oil and filter change) for $30 but I have to supply oil & filter. Fuel filter should be changed every second oil change (20k miles). Local truck repair shop will also repair Sprinter vans. But I do most maintenance work myself like replacing turbo resonator, replacing dead house batteries and repairing sliding door. I drove the van back and forth to Florida last winter (3600 miles) with not a single problem and we averaged 23 mpg (US gallon). Best troublefree motorhome we've own yet(after two class As).

gerrym51
Explorer II
Explorer II
Sebtown wrote:
Just completed 650 trouble free miles in the Sierras in my 2006 T1N. What I really hate was the 21 mpg. The comfort, handling and performance tell me I will never go back to a gasser! Opinions are life as×#¥£es everyone has one and they all stink.



most negatives opinions are about NCV3.

T1N's are great. if i could get that today i would. posting about T1N's only apply for someone looking for 2006 and earlier.

it's the NCV3 folks-that's what the op is talking about. sheesh!

Sebtown
Explorer
Explorer
Just completed 650 trouble free miles in the Sierras in my 2006 T1N. What I really hate was the 21 mpg. The comfort, handling and performance tell me I will never go back to a gasser! Opinions are life as×#¥£es everyone has one and they all stink. Fuel was less than the gasoline I use in my car. There are alot of naysayers out there but the T1N continues to exceed my expectations.

NCWriter
Explorer
Explorer
What AsheGuy said.

We love our T1N Sprinter.

kendall69
Explorer
Explorer
Sprinters are not reliable. They have major emission problems, I just spent 2K on a Sprinter to clear a code and 10 days in the shop. That's just one of the many horror stories. I had to wait a month for a belt. My roof leaked ( NOT A RV EITHER ) fixed twice by dealer and still leaks.

Parts a crazy expensive, and the worst thing the Sprinter has going for it is the LACK OF QUALIFIED technicians, and the lack of dealerships.

I drove 7500 miles and only saw one Sprinter dealership, while I passed dozens of domestic dealers.

Buy one if you want to sell it before the warranty is us, and live and stay within 25 miles of a dealer, then they're GREAT - OH and if you can live without your vehicle for weeks at a time.

$200.00 for fuel filter

Get educated here and see thread after thread of PROBLEMS. Very few accolades.
Owned (1) Class A (2) class C (1) truck camper looking at a Class (B)
New proud Owner of a 2014 Phoenix Cruiser 2400

gerrym51
Explorer II
Explorer II
1775 wrote:
When considering mpg differences between gas and diesel, you also need to consider the price for a gallon of diesel. Recently near me when gas was $3.80 a gallon, diesel was selling for almost $5 a gallon. Yes, you will average in the low 20's mpg with a Sprinter - most report 21 to 23 mpg and I have not heard any higher, but on flat straight limited access highway driving my gas Roadtrek gets 19 mpg. When gas goes up, diesel seems to go up more. When gas comes down - as it is now, the diesel goes down also but still not enough to justify (in my opinion)the difference in cost.

And then there is the service consideration - Mercedes parts are priced commensurate with the Mercedes name. Some Mercedes service centers service Sprinters and some do not. I am not sure how many general service centers will work on a Sprinter. Chevy parts are easier to get and for engine work you don't really need to go to Chevy as long as you can find a shop that can handle the weight and height of the B.



Robert-i agreewith you except the diesel price is usually about 10 percent difference-in real cold winter months it sometimes spikes high-i have seen that dollar difference but in general no.