No Help or information?

[NC_Hauler]

I'm an early riser, alway's have been...and at almost 65 years of age, have a very stong "work ethic"..something that seems to be "wanting" in to day's time and age....

What I like about K-Mart, Wally World and a few others, along with Camping World, is that they open early for us "early birds"..I shop at Camping World of Asheville, (though it's outside Asheville off I-26)....I get there a couple minutes after 8 and doors are locked...I happen to run into an employee who is coming in and he unlocks door and let's me in....I thank him and head on my mission, the purchase of a couple outside chaise chairs and Ottomans to match..I haul them to the check out counter at about 8:10, look around (no one at the registers, and 4 or 5 men standing around shooting the breeze, (probably rv sales..part2 of my story)....After standing at check out for about another 10 mins, one guy looks at me and ask if he can help with any "information"...I tell him, no that I'd like to purchase the two chairs and ottomans and THEN, and ONLY then, am I given the helpful information that, Oh, the computers are down., can't make the purchase..SOOOOO, after standing for about 10 mins. or so with people not even 20' away from me and being the ONLY customer in the store end , I tell them thanks and wished I hadn't wasted my time, if someone could have told me, I'd left about 08:05. So, no chairs, no ottomans and I wanted to look at a couple of the Fusion TH's, but after no attention at all until 08:21, decided they have more business than they can handle....so I left.

I was brought up with a strong work ethic...If store is going to be "OPEN" at 8am, I would expect doors to be OPEN at 8am and someone manning the registers...and if there is an issue where I can't make a purchase, I should have been informed in a timely manner.

I know, no big deal, but it's a 35 minute drive from where I live on the other side of Asheville and traffic is rough that time of the morning....All that to say, a little more information to a paying customer, "bright and early", might have made for a better "shopping experience'... I'm a Supervisor in a Major Manufacturing Plant close to that area and if my employees didn't show up and be at work stations at start up, it could get ugly for me with "MY" boss and my people with me....But "work ethic" is a phrase not understood very well in today's world, and not used that much either.

[NC_Hauler]

Travelon wrote:

NC Hauler wrote:

Steve1950 wrote:
I'm 65, too. I've learned to not be the first person in a store. They aren't ready for customers.

Beginning to believe that more and more. But if I go to Lowes or Home Depot to name a few, even Wally World or KMART early. They've always been ready to check me out at a register. Im one of those that likes to get things done early, will take advantage of early opening hrs. and expect the store to be up to the task, seeing as how they ARE open. If they cant make it work, they need to open later or come up with a back up plan for opening early. ...and really, 08:00 ISN'T all that early to some.

Well aren't you special. Didn't you rant about this a year or so ago? I recall this same scenario...arrive early...employee let's me in...pick up stuff...go to counter...(maybe) sale's people ignore me...then...Come on, this is a duplicate post from the past. You are just ranting for the he** of it.

I am just shy of 64, haven't reach your age of rants yet.

Travelon

I'm "assuming" that you're talking to me???? :h Nothing special about me and it appears you seem to have a "bad taste" in your mouth towards me for some reason:h...I have no idea who you are, nor do I understand your sarcastic post....and NO, you've went off on the wrong person...you are wrong....

I"ve never posted on here for the same thing:h I've NEVER posted on here about going in early and no one waiting on me...That wasn't even my gripe yesterday...You need to make sure that the person you're going after is the right one. I didn't need waited on. I knew what I wanted, picked up what I wanted and took it to check out registers...no one TO CHECK ME OUT... And no, I didn't make it up..There were 4 or 5 MEN standing around talking in a group about 20' away......another one approached me and asked if he could help me with any information.....and there was a lady setting at her desk in the service area (service advisor)l....so no, you've struck out.....The person you're talking about wasn't me, so you've spewed some venom for no particular reason at me...Yes it DID happen, yesterday between 8:02-8:24, (per my watch)....quite a few CW people there that could vouch for it.

In fact if you re-read some of my other post on this thread, I stated that I had given good reviews about this same CW...They put a Travel'r HiDEF satellite on my 5er...great job, never an issue...put a Spledide washer/dryer combo in my 5er, I had to move it to pull one of the water hoses where they had accidentally set the unit on a hose...no biggie, that was the first time I brought that up....

So, you are completely wrong about me "ranting" about going in early and complaining ever about going in early and no one there...

Before YOU blast someone, you may want to check out all your facts, because it wasn't "ME" that posted what you've stated I posted before...I would expect an apology, but you don't strike me as the type of person who would apologize to someone, even when you're wrong....

[Travelon]

NC Hauler wrote:

Steve1950 wrote:
I'm 65, too. I've learned to not be the first person in a store. They aren't ready for customers.

Beginning to believe that more and more. But if I go to Lowes or Home Depot to name a few, even Wally World or KMART early. They've always been ready to check me out at a register. Im one of those that likes to get things done early, will take advantage of early opening hrs. and expect the store to be up to the task, seeing as how they ARE open. If they cant make it work, they need to open later or come up with a back up plan for opening early. ...and really, 08:00 ISN'T all that early to some.

Well aren't you special. Didn't you rant about this a year or so ago? I recall this same scenario...arrive early...employee let's me in...pick up stuff...go to counter...(maybe) sale's people ignore me...then...Come on, this is a duplicate post from the past. You are just ranting for the he** of it.

I am just shy of 64, haven't reach your age of rants yet.

Travelon

[NC_Hauler]

Steve1950 wrote:
I'm 65, too. I've learned to not be the first person in a store. They aren't ready for customers.

Beginning to believe that more and more. But if I go to Lowes or Home Depot to name a few, even Wally World or KMART early. They've always been ready to check me out at a register. Im one of those that likes to get things done early, will take advantage of early opening hrs. and expect the store to be up to the task, seeing as how they ARE open. If they cant make it work, they need to open later or come up with a back up plan for opening early. ...and really, 08:00 ISN'T all that early to some.

[Steve1950]

I'm 65, too. I've learned to not be the first person in a store. They aren't ready for customers.

[NC_Hauler]

DutchmenSport wrote:

NC Hauler wrote:
...

Believing in the Bible and creation, I'll go with the Chicken...but all bets are off on "greed or ethics":)

I agree with your statement. For any one confused here? (I know, but I'm not intending to hijack the thread) ... Animals were created first, then HE said be "fruitful and multiply." Chicken had to come first, the egg ... which is reproduction, had to come second.

We good:)

[DutchmenSport]

NC Hauler wrote:
...

Believing in the Bible and creation, I'll go with the Chicken...but all bets are off on "greed or ethics":)

I agree with your statement. For any one confused here? (I know, but I'm not intending to hijack the thread) ... Animals were created first, then HE said be "fruitful and multiply." Chicken had to come first, the egg ... which is reproduction, had to come second.

[NC_Hauler]

..Good post Lantley, especially the last sentence,"The only question is which came first the chicken or the egg! Or shall I say the greed or the ethics"

Believing in the Bible and creation, I'll go with the Chicken...but all bets are off on "greed or ethics":)

Probably ethics WAYYYYY back...not too sure about that today. I work for an employer that ranked in the top 5 largest manufacturers in the world. "I" personally know how to treat people and figure if I treat them with respect, they'll work for me...some times it works, some times they take advantage of it, probably thinking that I'm not "on to" them, but I've been around the block more than several times....I figure if the pay and benefits are good, and the people are treated with respect, they'll do a good job, IF, and I say IF it's been a part of their "life style"....a lot of people out there feel "entitled" today...feel "they are owed"...

all that being said, I'm talking manufacturing and we're talking customer sales at a CW or Wally World, Sears, K-Mart, pick your car lot.....BUT, some haven't been brought up, as I"ve discovered with an example set as to what a "work ethic" is....I think THAT's where the business world has failed, though you are correct...it's all about the money....a manager, supervisor, worker, whatever could walk off the job today, and they would just be replaced...life goes on and everyone is replaceable...ie, if you don't want the job, someone else will take it.

Being almost 65, I've seen changes, as a lot of us have in the way business is done, and "customer service" is NO WHERE near what it was in the 60's and 70's, even 80's, but I guess that is life and it's for sure, all we can do, considering what we're talking about here is just express our opinions and no one will truthfully care one way or the other....
...

and as a 60's song went......."and the band played on".......................

[Lantley]

NC hauler nice rant. Glad to see a sort of happy ending.
Unfortunately the work world is changing. Corporate America has run amuck.
There is no loyalty to workers they are all disposable.
Consequently workers have less loyalty to their jobs. Too many decisions are based solely on bottom line profit.
Profits are more likely to be shared with shareholders than employees.
In the end the lack of respect , loyalty and dedication to employees has effected the work Ethic.
Apple are most prized Company does most of their manufacturing overseas.Why?
Not because Americans can't be trained to do the work but because it's more profitable..
Corporations hide profits in overseas accounts to avoid taxes. All of this serves to erode the working class and the work ethic.
When we were developing are work ethic times were different. Employers wanted employees to succeed. Now profit is the only motive. Everyone is disposable if the bean counters have you in there sites.
Was the late apologetic manager the only one capable of running the register.
Apparently so! Cross training people to multi task hurts profits. Scheduling only one person is efficient and profitable.
Will problems occur due to efficient bean counter mentality scheduling? Sure but fewer people will always be more profitable.
There will be an occasional early riser that will show up and the staff will not be in place. However that is the way the current marketplace works. A manager may wear all the hats for the 1st hour or so.
The poor attitude of the workers is a direct result of the poor wages paid.
If you want quality people pay quality wages. GIve employees an incentive to succeed other than wages that fall below the poverty line
Work ethic has gone down the tube and is a by product of corporate greed and poor ethics.
The only question is which came first the chicken or the egg! Or shall I say the greed or the ethics

[NC_Hauler]

bob34787 wrote:

NC Hauler wrote:

bob34787 wrote:

schlep1967 wrote:

Campfire Time wrote:
Not just an issue with CW, it's happens everywhere. Nobody cares, and few companies pay enough to encourage their employees to care.

I agree with the first sentence.
The second sentence, not so much. When somebody agrees to take a job they also agree to the amount they will be paid to do the job. If the employees care and do the job properly, the company will be encouraged to pay them more to retain a good employee. And that is how it should be.

However our entitlement society says, no matter how crappy of a job I do you can't fire me or I will sue you. And I'm also entitled to my yearly cost of living increase regardless of my performance.

your statement does not hold up in the real world, my wife has been an OR Nurse for 34 years after achieving some of the highest evaluations from employers and Doctors, she was fired , the reason you may ask? She was making as much as two graduate Nurses with no experience. In todays world it is not how good you are its a matter of being a warm body and two is better than one.

Don't know if I agree with that or not...Being a Supervisor in a very large manufacturing plant, and having been in manufacturing in one facet or the other for 40+ years....I want "good, conscientious" workers over several that can't do the job right. I want those that are going to be on time, know their job well and can be counted on no matter what...They're worth their weight in gold in my business...

Sounds like, in your wife's instance, HER Supervisors were idiots...In "MY" case, I need GOOD workers, a bunch of warm bodies is useless to me and could hurt our business..I want well trained people who will do their job and do it right, and they'll be rewarded for it..

In most cases, one who has a work ethic and/or has been around awhile doesn't take them long when they frequent a place, be it a restaurant, Wally World, Camping World, Auto Service dept, whatever...after a service or two, will be able to tell if they should ever go back or not....Those that want customers to keep coming back will go out of their way when it comes to "customer service" and keeping the customer satisfied...IF the Employer really cares...if Employer has "too many iron's in the fire", or doesn't realize what is going on....it'll come back to haunt that person sooner or later....

When I walk into CW, or anywhere else, I'd like to be treated like a "valued" customer...you don't know how many more people I'm going to send your way, or tell them to go somewhere else...you don't know if I'm going to purchase a $300,000 MH or a roll of toilet paper...both you should be treated the same....or you'll lose business....Live and learn, yet another philosophy that doesn't seem to be alive any more...I personally prefer the Golden Rule..."Do unto others as you would have others do unto you"...pretty much say's it all, and in business, it would make it so much more of a better "buying experience".... Repeat customers is what you shoot for....even at Camping World.....

with her recent employer they respect her so much they offered her a position of coordinator, she told them she likes it in the trenches and saw no need to take an advancement, her punishment, they cut her hours. Back to CW one of the best managers they ever had worked here in Winter Garden, when they made it a dealership he was taken out of management and made a tech, some reward huh?

and I'll say it again....HER bosses are nothing more than a bunch of idiots, not knowing what they had...nice to offer her a promotion, but to "punish" her was purely idiotic. "A bird in the hand is worth more than two in the bush"

I"ve been with this Camping World since they took over Todd's RV, (where I purchased more than several of my 5er's, including the one I have now...It was the BEST thing that happened around here in the RV community...especially for those of us that were limited to where we could go from "camping things"....They need to understand, if they get a bad rap, we now have the internet to voice our displeasure....same as if we have a good experience, we also voice it on the internet...at this time, I've done both with this Camping World...we'll see what shall happen....

[NC_Hauler]

bob34787 wrote:

schlep1967 wrote:

Campfire Time wrote:
Not just an issue with CW, it's happens everywhere. Nobody cares, and few companies pay enough to encourage their employees to care.

I agree with the first sentence.
The second sentence, not so much. When somebody agrees to take a job they also agree to the amount they will be paid to do the job. If the employees care and do the job properly, the company will be encouraged to pay them more to retain a good employee. And that is how it should be.

However our entitlement society says, no matter how crappy of a job I do you can't fire me or I will sue you. And I'm also entitled to my yearly cost of living increase regardless of my performance.

your statement does not hold up in the real world, my wife has been an OR Nurse for 34 years after achieving some of the highest evaluations from employers and Doctors, she was fired , the reason you may ask? She was making as much as two graduate Nurses with no experience. In todays world it is not how good you are its a matter of being a warm body and two is better than one.

Don't know if I agree with that or not...Being a Supervisor in a very large manufacturing plant, and having been in manufacturing in one facet or the other for 40+ years....I want "good, conscientious" workers over several that can't do the job right. I want those that are going to be on time, know their job well and can be counted on no matter what...They're worth their weight in gold in my business...

Sounds like, in your wife's instance, HER Supervisors were idiots...In "MY" case, I need GOOD workers, a bunch of warm bodies is useless to me and could hurt our business..I want well trained people who will do their job and do it right, and they'll be rewarded for it..

In most cases, one who has a work ethic and/or has been around awhile doesn't take them long when they frequent a place, be it a restaurant, Wally World, Camping World, Auto Service dept, whatever...after a service or two, will be able to tell if they should ever go back or not....Those that want customers to keep coming back will go out of their way when it comes to "customer service" and keeping the customer satisfied...IF the Employer really cares...if Employer has "too many iron's in the fire", or doesn't realize what is going on....it'll come back to haunt that person sooner or later....

When I walk into CW, or anywhere else, I'd like to be treated like a "valued" customer...you don't know how many more people I'm going to send your way, or tell them to go somewhere else...you don't know if I'm going to purchase a $300,000 MH or a roll of toilet paper...both you should be treated the same....or you'll lose business....Live and learn, yet another philosophy that doesn't seem to be alive any more...I personally prefer the Golden Rule..."Do unto others as you would have others do unto you"...pretty much say's it all, and in business, it would make it so much more of a better "buying experience".... Repeat customers is what you shoot for....even at Camping World.....

[DutchmenSport]

NC Hauler wrote:

Skipper Rod wrote:
Yep, I learned that in the USAF. If you are 15 minutes early you are on time, if you are on time you are LATE!!!

Very true Rod, very true.....

Army here. Our motto: "Hurry up and wait!"

BUT you learn the VERY HARD WAY .... NEVER be late even if you KNOW you'll have to wait!

So.... Wall Mart's have good service probably because most are now open 24 hours, so there's always a register open. But! how many times do you go to Wall Mart and there's only 2 registers open and both registers have 30 people standing in line and there are 45 other registers no one is servicing? Makes you wonder now, don't it?

FYI, I've also walked out of stores when service failed!

[TinyoneRV]

The desire and incentive to take care of your customers comes from within, not from a paycheck.

[RV_CONUS]

On rare , and getting rarer, when I go into a CW WM or other big stores: I enter with very low customer service expectations. I am never disappointed.

They always, except in even rarerer occasions, always meet those Low expectations.

And, I am making more and more purchases online, even more grocery items like coffee.

I wait in the parking lot at WM, slowly weaning DW off WM. When I leave the WM Parkin lot, I don't need an attitude adjustment. Because it's always a great day in the neighborhood.

Getting ready to setup new vehicle for towing. 2nd time all components will be purchased online. WhataCountry!

[Rollnhome]

Yep 8:30 AM is the new 8:00 AM. But on the other hand if they want to open the doors at 8 then they should be paid and start at 7:30.
They are working part time jobs most likely no benefits and for a low wage. What incentive do they have to be model employees when their employer consider them as replaceable bodies. I wouldn't put in an extra 2 or three hours a week for no pay to make the "company" look good.

[NC_Hauler]

winnietrey wrote:

NC Hauler wrote:

Vet Man wrote:
Aww, I thought you were going to be the first to say something good about CW

Well, believe it or not I have, in the past said something good about them. They put my Travl'r Direct TV HD satellite on my 5er, (zero issues going on 2 yrs)...They also sold and installed a Splendide washer/dryer combo...though I did have to pull it out and found unit was setting on cold water hose...no biggie....

Anyway....a very nice young man called me (had my name and phone number...don't know if that's a good thing or a bad thing:).....He couldn't apologize enough for what happened this morning...He didn't get to work on time due to an issue with the bus his child rides to school. and thus, the registers weren't open yet. (He's one of the Managers)....I understand..The wife and I raised 3 children and now, thanks to a less than useless ex-son-in-law, we have our daughter and two granddaughters living with us...so, yes, even at "almost 65 yrs of age"..I DO understand...I'm heading back in there Saturday and will ask to speak with the young man and believe he set the two chairs and ottomans I wanted off to the side to be sure they had them when I come in....Guess we'll see.

I have to say he impressed me, even through a short rant I ran by him...very courteous and listened, as I did when he explained "why"....

Will follow up Saturday, but feel better about the reason why and the fact that someone did call, (though again, trying to figure out how they know who NC Hauler is :)....may have to change my name to" protect the innocent".....(from the "Old school" Dragnet TV Series...):)

Good for him, I bet whether he stays at CW or not, he does well in his career.
An employee who takes an "employer attitude" like he did, is always highly sought after by employers, and will move up pretty quickly

Yes, he actually listened and waited till I was done and was so polite, I almost apologized:)
Well, if I get my two chairs and ottoman, (was only two bagged up), I'll be happy...Just hit me the wrong way "right off the bat".....the young man may do quite well in his future endeavors.