Trouble with online order

[jamnw]

I placed an online order on 6/11/15.
It has not been shipped yet. Called the customer service line, and was told "warehouse has a shipping backlog". The rep also told me he would send an email to get my order shipped quicker and give me a $10 credit.
That was yesterday 6/16/15.
I've not seen any updates on the shipping.

Can someone please help me with this?

I leave next Wednesday and would like my item before I go on my trip.

[jamnw]

My item arrived yesterday. It was shipped next day air by ups.
Thank you for handling this for me Mark.

I hope CW gets their shipping issues fixed soon. Personally never had an issue with CW online or local store in Chattanooga, TN and Myrtle Beach, SC. Always had good service.

I even purchased a new 5th wheel from Chattanooga store this year.

[Good_Sam_Care_T]

Hello Zachcycles,
Thank you for your post. I would like to see what I can do to help. Can you private message me your order number and contact information and I can get that over to our executive desk for investigation and follow up.

Thank you...Rudy, Camping World response Team.

[zachcycles]

Great. >_< I ordered a bunch on 6/12. First time for online order from CW... wasn't expecting Amazon speed but am amazed that my order is still "processing". Fortunately no immediate need, but will think twice about online ordering again.

[Good_Sam_Care_T]

jamnw,

No problem at all, happy I could help.

Thank you,

Mark
Marcus' Rapid Response Team

[jamnw]

Mark, thank you for the quick response and voicemail.

Hopefully I will receive the item soon.

[lanerd]

For once, we have a detailed reply from CW. Kudos to you, Mark! Now we know the rest of the story....well, most of it anyway. Waiting to hear that jamnw has received his order prior to leaving.

Ron

[Good_Sam_Care_T]

jamnw,

I was able to locate and expedite your order and also sent you a PM. If you have any questions or concerns please let me know. I would be happy to help.

Thank you,

Mark
Marcus' Rapid Response Team

[Good_Sam_Care_T]

jamnw,

Thank you for your time and post. If able please send me a PM with your order information, and I would be happy to look into your order. Camping World has invested in a new Online Ordering and Distribution System. Our plan was to install the new system prior to the camping season. Unfortunately, our Programmers encountered challenges that caused a delay of the launch and additional unforeseen challenges during the launch which have caused delays to store shipments and online orders. Our teams are working tirelessly to get the new system working properly and have made great strides. Our Distribution Centers are ready for the season and full of product. Currently, trucks are rolling with product to our Super Center locations. Online orders are being processed and expedited. We apologize for any inconvenience and assure you that we are working very hard to correct this situation.

Thank you in advance,

Mark
Marcus' Rapid Response Team.

[jamnw]

It wasn't available on Amazon.

[FrankShore]

Yet another reason to shop at Amazon or another RV vendor!!