Horrible customer service

[Twinning]

Has anyone else experienced horrible customer
Service with Good Sam financing I received my approval but have tried for over a week to get someone to answer my questions I have tried calling customer service I’ve called and left messages from my point of contact with no luck has anybody been able to reach a manager or anything to help answer questions

[wa8yxm]

gbopp wrote:
Poor customer service seems to be the new normal in America.
Do you really want to continue doing business with someone you can't contact?

Sadly I second gbopp's comments.. I sometimes tell the tail of 3 calls to cuss-some-more/customer service
Hughes (2-way sat internet) 7 hours and no resolution
Xantrex when their Customer service was US based
A couple minutes to get the RMA and about 10 more to get additional info to keep it from happening again.

Workorse (Troy MI) did not get past the fall screner (A real human) as she had my answer.. Total time about 1 minute or less.

[free_radical]

Pandemic schmandemic,
there are stil places where customer is god

Tokyo movers

https://youtu.be/q0RX59G2jaA

[Curly2001]

The new motto is "We're not happy until you're not happy"
Curly

[Allworth]

Leave a message up at the top of the forum under DEAR MATCUS-Good Sam Club....

They monitor that regularly.

[ezerndog]

I am wondering about the outcome with twinning. I hope it all worked out. I have applied, been approved and I called my contact person and left message, and emailed a couple of times. Now I'm waiting for a reply from them. I hope they reply in a timely manner. My unit is waiting for me.

[Robyn_Barnes]

Twinning wrote:
Has anyone else experienced horrible customer
Service with Good Sam financing I received my approval but have tried for over a week to get someone to answer my questions I have tried calling customer service I’ve called and left messages from my point of contact with no luck has anybody been able to reach a manager or anything to help answer questions

Hello Twinning,
I apologize for the trouble you've experienced with the Good Sam Finance Center. Please send me your contact information in a Private Message and I will escalate this with our lending partner.

Sincerely,

[way2roll]

Not defending GS, but there is a pandemic going on. Employees are likely working all remote and the workforce has been reduced. I've seen an impact to service times in every business I've dealt with.

[BobsYourUncle]

I like to put it a different way....
This applies to anything you want to attach it to:

You can't complain about the service...
There isn't any!

[midnightsadie]

had a rv of some sort for forty years, and service,, quality,,have never improved they,gotten worse.

[gbopp]

wa8yxm wrote:

gbopp wrote:
Poor customer service seems to be the new normal in America.
Do you really want to continue doing business with someone you can't contact?

More and more companies are going from Customer Service Departments.
To Cuss-Some More non-service departments.

Yep, Frontier is at the top of my list.

[wa8yxm]

gbopp wrote:
Poor customer service seems to be the new normal in America.
Do you really want to continue doing business with someone you can't contact?

More and more companies are going from Customer Service Departments.
To Cuss-Some More non-service departments.

[swphotobug]

Try Alliant Credit Union.

[campigloo]

I dropped good Sam years ago for that very reason. I’ve never used the financing branch but the rest of it was equally bad.

[Lwiddis]

We are in a pandemic and many workers aren’t showing up. Patience is needed now.