2023 Ram 3500 factory M20 5th wheel hitch by Mopar

[johnnydiesel]

I purchased a 2023 Ram 3500 Diesel 4x4 Crew Cab 8 Ft bed truck new from the factory and added a 20k M20 Mopar 5th wheel hitch on the build sheet. I received the truck on March 7, 2023. Before utilizing the hitch, I went over it to check all bolts for proper torque and greased all fittings, and greased the jaw and pin on the 5th wheel. On the first trip leaving the RV dealer, I noticed loud clunking when I stopped rv, and a clunk when starting pulling the RV. This clunk was most aggravating and upon arriving home, the hitch was gone over extensively. The puck system is tight and checked with a crowbar, all bolts on the hitch head were retorqued to spec, and all grease points were lubed again. On the second trip towing the RV, the clunking upon initial pull and stopping persisted. When I grab the hitch with no RV on it, the lower area of the hitch has a tiny bit of slop, but not much. I connected the RV and had the RV moved back and forth with wheel chocks on the RV, and I could see clearly the 5th wheel sliding back and forth a large amount. I measured the pin on the RV and it is 2.00 inches in diameter with a caliper. I measured the hitch jaws opening the best I could and measures 2.15 inches. It is hard to hold the jaws level to get an accurate measurement. I called my Ram dealer, and they have no room for me to bring an RV and truck there and just want to look over the hitch, but, there is not much that can be done as it all checks out for tightness and grease. The RV dealer says it is an inherent issue with the Mopar M20 hitches. Mopar customer service is not much help. It was escalated to no avail. I don't buy this as I read so many happy customers with the M20 in 2500 and 3500 trucks on the puck system. Is anyone else having this issue and what can be done other than replacing and upgrading to another hitch?

Link to loosness video:
https://drive.google.com/file/d/1VRLt7W3xn65J2cNMchBItR1Iohoop5qB/view?usp=sharing

[aspen76905]

We have a 2023 Ram as well.  Bought it brand new.  The puck system is the Mopar one.  We were pulling a 28' flatbed with it made it 300 miles and all the sudden it came off the ball and slammed into the floor of the truck the toolbox and tailgate.  I do want to add we are not young puppies that have never pulled before.  Owning a ranch and roofing businesses pulling trailers is a daily thing.  This has never happened in 40 plus years of towing.  Two months later pulling a horse trailer with steers in it, had a blow out on the right front tire of the truck doing 75.  The truck went off the road and the trailer came off the ball and crushed the driver's side of the bed.  Caused major damage to the trailer.  Luckily we along with the steers were not injured.  I have been extremely curious with two trailers coming off the same ball.  We took it in and had a flat bed put on it after that.  However, the guys at the shop told us they do not trust those puck systems.  Now for sure they don't!  I just wonder if anyone else has had issues with this type of thing.

[Cummins12V98]

OH, let me know how easy it is to unhitch the CURT what the truck and RV are not in the same plane.

[Cummins12V98]

ASK for your money back and get a B&W. You WILL thank me!!!

[southernsky]

The Ram M20 is made by Curt. Any RV shop who sells Curt can help you out

[eHoefler]

You can PM if you like, the pucks need to be tightened.