Can of worms

[Bob_Vaughn]

Durning the summer I had my Dometic A/C swapped out for an Atwood Air Command Heat Pump. It worked great on Air Conditioning but would not work on heat pump. It would not let me even turn on the gas furnace. Customer service was clueless when I called them. The agent claimed it was not cold enough for the heat pump to work ....duh.....49 degrees is plenty cold enough.......after getting frustrated with the agent I called the company that installed it. They came and decided I needed to bring it in the the shop. For 2 days they claim they have been trying to figure out what is wrong. It has a 2 year warranty why not just replace the whole thing instead of fiddling around.....I suspect it was wired wrong when it was installed....

[donn0128]

I thought atwood got out of the RV heating business?

[Bobbo]

If it was wired wrong when it was installed, replacing it won't help. It will still be miswired. They do need to diagnose the problem. Throwing parts at a problem is a poor, and expensive, way to fix it.