Coach-Net Road Side Assistance -- Are you unhappy?

[TenOC]

I have read some of the complaints on Good Sam Road Side Assistance on the page on road side assistance. I understand that only unhappy customers will post to the forum thus one should remember that the happy customers may outnumber the unhappy customers.

After reading the complaints my worry is (1) the time delay in receiving help and (2) the incompetence (poor training) of the person who answers the phone.

I normally do not carry roadside assistance insurance. At $200 per year and only using it -- say once in 5 years, I can pay a $1,000 tow bill. If I brake down, why not call 911 and let the highway police call the quick response tow servic. This way I will not sit on the highway for hours waiting for a tow truck.

A number of the posting suggest Coach-Net as a replacement to Good Sam. Are any of you unhappy with service you received form Coach-Net???

[jplante4]

Coach-Net was great the only time I needed them. I ran the Sahara out of fuel on I-10 in FL. They had a truck service with a fuel tank to me in 45 minutes and on my way. There was a little confusion about where I was on the road, but once I spoke to the person in the truck, it was all cleared up.