Coach-Net Road Side Assistance -- Are you unhappy?

[TenOC]

I have read some of the complaints on Good Sam Road Side Assistance on the page on road side assistance. I understand that only unhappy customers will post to the forum thus one should remember that the happy customers may outnumber the unhappy customers.

After reading the complaints my worry is (1) the time delay in receiving help and (2) the incompetence (poor training) of the person who answers the phone.

I normally do not carry roadside assistance insurance. At $200 per year and only using it -- say once in 5 years, I can pay a $1,000 tow bill. If I brake down, why not call 911 and let the highway police call the quick response tow servic. This way I will not sit on the highway for hours waiting for a tow truck.

A number of the posting suggest Coach-Net as a replacement to Good Sam. Are any of you unhappy with service you received form Coach-Net???

[fulltimedaniel]

BB_TX wrote:

darsben1 wrote:
Try the Coach-net forum where people can voice their displeasure about roadside service and ask there.

There is a Coach-Net forum?????

I "think" that darsben one was being flippant. I think his underlying point is that somehow Good Sam is better because it has the forum where you can complain vs those like coach net that apparently do not....

Well this is just false logic.

Good Sam WANTS you to post your complaints here and NOT on the many complaint and review sites across the wider web. This works in their favor...not necessarily yours. By keeping these complaints "in house" they avoid an ever worsening rating on the rating sites.

In fact I think it should be looked at exactly the opposite: Those companies that are not so afraid of their customers remarks and do not have sites are more deserving of praise than this one.

I am sure that CN has an 800 number and customer service to call if you have a problem and I am equally sure your problem will be addressed most likely faster than complaining on here with a similar problem.

This same old saw is trotted out every time this discussion happens. Let get beyond this oversimplified view of GSE motives for this site. It is in THEIR best interests pure and simply.

[fulltimedaniel]

starcraft69 wrote:
Check with your current auto ins. Ours (safeco) has a better roadside then ether one mentioned above.

Be aware that many insurance companies count road service calls made under their plans in making decisions about premium increases and they report these as if they are accidents to the company (whose name escapes me at this moment)that compiles this data for the insurance industry.

This can and does affect many policies.

You may want to double check with your company to see if that is the case.

[Dutch_12078]

jjrbus wrote:

2naEagle wrote:
Had to use Coach-Net one time. It was in the afternoon and Easter Day. They were very good. While waiting for the truck I thought I would give Ford Roadside Assistance a call. Got the exact same person.

Thats funnnnnny : )

Ford has contracted with Coach-Net for their truck ERS plan for years now.

[TankerDude]

We've been using Coach Net for years and love it. We usually have at least ONE reason to call them each year. We've found them to be very responsive & helpful. They even call back after a day or two to ensure the service they arranged for me was satisfactory, and that THEIR service was up to par.

I'd recommend them to everyone.

[DryCreek]

For those of you mocking the RV'ers who say to call the State Patrol dispatcher for help, I have some good news. If you are in Texas, look on the back of your state-issued driver license*. There you will find an 800 number to call if you have a breakdown while on the road. It is called "Texas Roadside Assistance", and their number is 1-800-525-5555. This number is great if you have a disabled vehicle blocking normal travel lanes. They will dispatch a trooper as a minimum to help safely direct traffic around your vehicle, and can usually provide a number to a local towing company or tire shop.


* - yes, in Texas the license is singular, and not possessive (i.e. Driver's License or Drivers License). I guess that you are a licensed driver. Weird, huh?

[PotKorn]

In nearly 15 years, Coach-Net has always come through in spades when we've needed them.

[Desert_Captain]

Olfarmer,

Please learn to use some punctuation and break up your posts into something resembling a readable response. I respect and would appreciate your opinion far more if it was put forth in a more readable format.

As always.... opinions and YMMV

:C

[jjrbus]

2naEagle wrote:
Had to use Coach-Net one time. It was in the afternoon and Easter Day. They were very good. While waiting for the truck I thought I would give Ford Roadside Assistance a call. Got the exact same person.

Thats funnnnnny : )

[2naEagle]

Had to use Coach-Net one time. It was in the afternoon and Easter Day. They were very good. While waiting for the truck I thought I would give Ford Roadside Assistance a call. Got the exact same person.

[jjrbus]

I am going to speculate a little on who the provider is does not matter. The towing companys are sub contractors and the ERS that pays it's sub contractors in a reasonable fashion is going to attract bids from the better towing companys.

[RVER]

jjrbus YES you are right, I do not want to have to find my own tow truck etc. NOT sure that is so with Progressive but surely will check it out. I have not complaints with Coachnet.

[Jarlaxle]

creeper wrote:

gbopp wrote:

TenOC wrote:

gbopp wrote:
Call 911 for a flat tire? Good idea. 😉

People get killed "parked" on the side of the interstate. That is why we have the Move Over laws.

Yes, I will want a police car with its flashing lights behind me while I change the tire on my TT

Then no one should waste their money on AAA, Coach-Net, Good Sam, Etc.?
Just call 911 for a dead battery? 🙂

I can see that happening, NOT. Hello 911, I have a flat and need a cop. They'll tell you to call a tow service. That's what flares and road triangles are for. A flat tire is not a 911 EMERGENCY.

Coach Net is great. Carried them for many years with no tow. Then we had a rash of tows. Wife's car needed to be towed when the clutch blew, yes it includes your personal car also. Then we needed out fifth wheel towed Twice on one trip. One MH towing. Added up the costs and I exceeded what I paid over all the years.

Remember they will tow you to the nearest repair location regardless of distance. Need a tire? They'll find you one. Just having someone who can call around the unknown area you are in is worth it.


First thing Coach net asks you , "are you in a safe place".

I can do a that myself...it is called "Google".

[Jarlaxle]

djgarcia wrote:
911 call
So a 911 call will provide towing service, change your tire,????

Tbey will dispatch someone who will. (I did many road calls relayed by the state police.)

[jjrbus]

RVER wrote:
I too have Coach Net but my Progressive policy says it has road service for my RV as well. has anyone used them and if so what did you think? I think it is purely road service and pays for the labor of the road service.

I have not used progressive, but State Farm. I use State Fram ERS on my autos as they do not leave the area, are well maintained and if something does happen I know where I want them towed.

State Farm, no 800# you have to find your own tow truck or road service. Then you have to pay for the service and apply to State Farm to be reimbursed.

When I am traveling in the RV I do not want to be searching for a tow truck and looking for someplace to tow it. I want to call an 800# and let them worry about it.