โMay-08-2014 11:43 AM
โJun-19-2014 01:03 PM
CHBurris wrote:CHBurris wrote:Cecilt wrote:CHBurris wrote:
So...we still haven't been able to find a resolution with Keystone. Their "Owner Relations" rep is a joke, who refuses to call me back. I've called so many times I have the number memorized, each time I'm promised by a supervisor that they will get to the bottom of it and get back to me. Yeah, right. Basically, we bought a brand new $65,000 piece of crap.
Manager in Owner Relations is Steve Holmes. Notice his last names has an "e" in it. His email is holms@keystonerv.com - No "e". Once I connected via phone with him I had resolution before I hung up. Call and ask for him and send him an email. Good luck. They wound up approving my repairs at an independent shop(not Keystone dealer). I paid up front and had a check within a week.
Thank you so much!! Getting ready to call him now.
I just wanted to thank you again for giving me this information. I left a msg on his phone, to which he immediately responded. He had me resend the bill, with the explanation of what was wrong. Yesterday morning I was cc'd on an email he'd sent to the original rep I had spoken with, telling him to send me a check for the amount requested. He did mention possibly wanting to have the compressor shipped to them, but I haven't received definite instructions on that yet.
I pray we don't have any other big problems that need repair (wishful thinking, I know), but if we do, I'm going directly to Steve.
Again, thank you!!!
โJun-18-2014 11:55 AM
CHBurris wrote:Cecilt wrote:CHBurris wrote:
So...we still haven't been able to find a resolution with Keystone. Their "Owner Relations" rep is a joke, who refuses to call me back. I've called so many times I have the number memorized, each time I'm promised by a supervisor that they will get to the bottom of it and get back to me. Yeah, right. Basically, we bought a brand new $65,000 piece of crap.
Manager in Owner Relations is Steve Holmes. Notice his last names has an "e" in it. His email is holms@keystonerv.com - No "e". Once I connected via phone with him I had resolution before I hung up. Call and ask for him and send him an email. Good luck. They wound up approving my repairs at an independent shop(not Keystone dealer). I paid up front and had a check within a week.
Thank you so much!! Getting ready to call him now.
โJun-10-2014 03:03 PM
B.O. Plenty wrote:mowin wrote:Keystone didn't make the awning. They just bought it from somebody else. I bet if you call the awning manufacturer you will get results..
If been battling with my dealer and keystone for almost a yr on a power awning that doesn't work. Good luck. Your gonna need it...
B.O.
โJun-10-2014 01:46 PM
MPI_Mallard wrote:
DON'T GIVE UP!!! Stay on them, write down EVERYTHING, record EVERYTHING, if the person your talking to doesn't look after you the demand it's supervisor!!
Never give up,
Never surrender!!
โJun-10-2014 07:38 AM
Cecilt wrote:CHBurris wrote:
So...we still haven't been able to find a resolution with Keystone. Their "Owner Relations" rep is a joke, who refuses to call me back. I've called so many times I have the number memorized, each time I'm promised by a supervisor that they will get to the bottom of it and get back to me. Yeah, right. Basically, we bought a brand new $65,000 piece of crap.
Manager in Owner Relations is Steve Holmes. Notice his last names has an "e" in it. His email is holms@keystonerv.com - No "e". Once I connected via phone with him I had resolution before I hung up. Call and ask for him and send him an email. Good luck. They wound up approving my repairs at an independent shop(not Keystone dealer). I paid up front and had a check within a week.
โJun-10-2014 07:12 AM
CHBurris wrote:
So...we still haven't been able to find a resolution with Keystone. Their "Owner Relations" rep is a joke, who refuses to call me back. I've called so many times I have the number memorized, each time I'm promised by a supervisor that they will get to the bottom of it and get back to me. Yeah, right. Basically, we bought a brand new $65,000 piece of crap.
โJun-09-2014 06:33 PM
mowin wrote:Keystone didn't make the awning. They just bought it from somebody else. I bet if you call the awning manufacturer you will get results..
If been battling with my dealer and keystone for almost a yr on a power awning that doesn't work. Good luck. Your gonna need it...
โJun-09-2014 03:04 PM
mowin wrote:
If been battling with my dealer and keystone for almost a yr on a power awning that doesn't work. Good luck. Your gonna need it...
โJun-09-2014 03:02 PM
MPI_Mallard wrote:
DON'T GIVE UP!!! Stay on them, write down EVERYTHING, record EVERYTHING, if the person your talking to doesn't look after you the demand it's supervisor!!
Never give up,
Never surrender!!
โJun-09-2014 02:48 PM
โJun-09-2014 02:45 PM
โJun-09-2014 02:38 PM
โMay-10-2014 08:01 PM
ReadyToGo wrote:
I am curious, why did you buy 6 hours away knowing you would need warranty work? It would seem to me to buy where you know you will get good service nearby.
Warranty work far away seems to be a common complaint on this forum.
โMay-09-2014 08:22 AM
ReadyToGo wrote:I would buy anywhere else but my local dealer. Get held up on the sale price then get terrible service anyway. Why pay thousands more and receive nothing in return? A/C and other appliances can be worked on under warranty at any dealer or repair center for that particular unit and they will be able to bill the manufacturer directly. Doors popping open is a simple adjustment. Keystone should be able to authorize a independent repair shop to fix it.
I am curious, why did you buy 6 hours away knowing you would need warranty work? It would seem to me to buy where you know you will get good service nearby.
Warranty work far away seems to be a common complaint on this forum.