Redwood Owners Issue with Dealer Support

[obxguy]

Do you own a Redwood Product? When traveling do you get the support as advertised by the manufacture?
In my case, my 2 local "RW" dealers where about 1 hour north of me and 2 hours south of me. Both of these dealerships who at the time of my purchase sold "RW" and told me "IF you did not purchase it from us, we have too many of OUR customers in front of you and don't know when we can work on your unit" and the other dealer said " We do not do any warranty work from units not purchase from us"
Redwood are nice looking units and I love my floor plan and most everything else but I do not like the treatment I received from the manufacture.

I want to find other owners who feel the same way or have similar issue with dealers support and the manufacture or the customer support area.

Would love to hear your story

[Us_out_West]

Is this even a 5th wheel topic? Could befor ALL RV's.

[obxguy]

I am curious Do you use your RW full time? And in the winter where do you keep your unit? I took my unit to Florida and drove into Vacation Inn and there was a RW dealership across the highway and there had to be 20 RW sitting in there.
I asked a few owners about their RW and they had nothing to say but great things and then I asked them to you use your unit up north and most RW in there never move. So if you are keeping your unit in Florida I guess you would not have freezing problems like mine Take care up there in PA

[ford_truck_guy]

obxguy wrote:
I have read these messages by owners who like myself have had issue with dealers and there is one message from PA that stop at the Richmond Va dealership that was my RW dealer ( no longer ) and I got just the opposite reaction from the service writer. I know this that if you were parked next to me in a RV park and needed my help, I would be right there for you, even if I had just met you. We are all strangers in this topic area and I am looking for help. I just wanted to know this for the aggravation I have had from Redwood Factory and the promises and lack of workmanship are their others that would as an example pay $500 times 50 people like myself from the RV industry that would use $25,000 toward rattling dealers like DS CORP who owns Crossroads, Redwood, Thor product etc.... Their method of operation is to push product on dealers and then not support dealers and then when customer just out of line and go directly to the factor their Customer Service people there push back and push until there is a resolve. Well why does it have to be that way with people spending the disposal income of a industry that is supposed to be fun and have the word recreational in it.
I am just saying hire the professional and let them count the good ones and sort out the bad ones. Not the one consumer is going to win this battle But 50 or more might

That was me - - -

That was actually my 2nd positive experience with McGeorges, the first was when my ford let me down while in town for the week for NASCAR.. had to move my older fifth wheel with no truck.. Went to them and explained my dilemma, they sent a worker on his lunch to move me from Americamps to the race track. Only charged me $50.00.. and i have never purchased from them.

I feel your pain, buy can honestly say that I have the complete opposite feeling with both RW, and their dealers .. SO FAR . . That could change at any time..

[obxguy]

I have read these messages by owners who like myself have had issue with dealers and there is one message from PA that stop at the Richmond Va dealership that was my RW dealer ( no longer ) and I got just the opposite reaction from the service writer. I know this that if you were parked next to me in a RV park and needed my help, I would be right there for you, even if I had just met you. We are all strangers in this topic area and I am looking for help. I just wanted to know this for the aggravation I have had from Redwood Factory and the promises and lack of workmanship are their others that would as an example pay $500 times 50 people like myself from the RV industry that would use $25,000 toward rattling dealers like DS CORP who owns Crossroads, Redwood, Thor product etc.... Their method of operation is to push product on dealers and then not support dealers and then when customer just out of line and go directly to the factor their Customer Service people there push back and push until there is a resolve. Well why does it have to be that way with people spending the disposal income of a industry that is supposed to be fun and have the word recreational in it.
I am just saying hire the professional and let them count the good ones and sort out the bad ones. Not the one consumer is going to win this battle But 50 or more might

[Travlingman]

Espee wrote:
Somebody's post is suddenly missing....
😞
What line was crossed?

From the forum rules:
Posts are not allowed in which a local, state, or federal consumer action board and/or legal counsel is/have been involved. This includes posts related to future, ongoing or past lawsuits.

[ford_truck_guy]

I have been in my Redwood for almost 2 years now with nothing but good results from the dealer ( Whitehorse RV ),the manufacturer, a dealer 5 hours away ( McGeorges)... and a dealer 12 hours away (Tiara)...

Stopped in Ashland VA ( McGeorges) on my way to Florida last year with a charging/battery problem, walked in and asked if they had time. The service writer was at my trailer in a few minutes to diagnose the issue (lose cables) . Spent 30 minutes total on it, and he sent me on my way without charging me. Didn't even fill out any paperwork.

[Dayle1]

I agree that there is no responsibility for a dealer to do warranty work on a unit sold by another dealer. Also agree you need to contact the manufacturer to find an authorized repair facility.

But if any dealer made those statements to me I would have several things to say as well. Like, "if you don't want to work on my trailer, then I certainly don't want you working on it either and by the way that applies to after warranty work as well". Also I'd ask the question "since we are talking about moving vehicles, what would you do for an out of area owner with an emergency?". Then I might close with "too bad your service bays are so filled up, must really hurt your customers that you can't support them effectively".

Bottom line, there are good ways to run a business and there are shady ways, best to just avoid the latter.

[Espee]

Somebody's post is suddenly missing....
😞
What line was crossed?

[colliehauler]

B.O. Plenty wrote:
All dealers are that way. They are not required to service units they did not sell. It's not the same as buying a car or truck. Won't matter what brand...Call the manufacturer. They can and will find an independent mobile service person to do the work. You may need to pay upfront then submit it for reimbursement but that beats waiting a month or two to get it worked on, even at the selling dealer. I buy mine wherever I get the best price and have no plans to ever go back to a dealer.

B.O.

A lot of dealership are this way, kind of short-sided costing them future sales.

[B_O__Plenty]

All dealers are that way. They are not required to service units they did not sell. It's not the same as buying a car or truck. Won't matter what brand...Call the manufacturer. They can and will find an independent mobile service person to do the work. You may need to pay upfront then submit it for reimbursement but that beats waiting a month or two to get it worked on, even at the selling dealer. I buy mine wherever I get the best price and have no plans to ever go back to a dealer.

B.O.

[1492]

Moved from Forum Technical Support

[RWjSIM2003]

we have had our RW for two years and have had only Minor issues. we have taken it to the Dealer we bought it from (hour away) for some warranty repairs minor issues and to local dealers for other issues that were upgrades to suspension and not warranty. There is a couple RW owners groups you can check out they can help you with any questions.

www.redwoodowners.com