What's up with Rotochok?

[dave_smith1]

I've been trying to buy a 2nd Rotochok for a couple of weeks now & am really starting to get annoyed! I've called several times - every time got some hastily-recorded VM message that says to leave my info & they'll call me back. NOT!

I've also used their Contact form a couple times - no response there either. Are these people still in business? I heard the founders recently passed so maybe the 2nd generation has taken over. If so, I pity their business acumen...

Anybody have any recent contact with Rotochok lately?

[ol_Bombero-JC]

Greentow wrote:
I don't know who might have taken over the business.... Pearl passed away a couple years ago. I used to go to the "factory" 3 or 4 times a year to get product for friends here on the web.

Guess I'll have to head over there again and see what I can find out. It's about 15 miles from my home in Dover, DE.

Have you had the opportunity yet to "investigate"?..:@

.

[Goostoff]

I ordered mine last spring as well, and they were at my door in 2 days. I was shocked.

[Duck]

I have a set sitting in the garage. Will have to see if they go up in value like art.
Don

[ddschuman]

We ordered ours (2 sets) last spring online. They arrived on our doorstep UPS just a few days later. It was very simple, painless process and they work fantastic. Sorry they may be having restructuring issues now and am glad we got ours when we did. Wouldn't trade for them...Great product!

[dave_smith1]

Just an update. For those of you interested in a pair of Rotochoks & can't get the mfg. to respond or rather not spend $190 for the privilege: see if you can find a used set & make your own new side plates to fit your trailer! It's really not that hard - check out my adventure in our blog listed in sig.

[dave_smith1]

FYI - just got this reply back from Rotochok! Guess almost 30 days to respond is SOP for them now? Time will tell if their restructuring was successful. I already bought a pair on the used market.


From: info@rotochok.com
Sent: Thursday, March 13, 2014 8:49 AM
To: Dave Smith
Subject: Re: Contact Us

David,
Yes we are still in business, we have been going through some business restructuring but are in business!

Dianne@Rotochok

Contact Us
Question: Are you still in business?
Time Sent: 12:04 AM February 19, 2014

[Deb_and_Ed_M]

I bought a pair from Amazon in January (great product, by the way!). And since Ed and I closed OUR "mom and pop" business for 3 weeks while we vacationed - yes, I understand that there can be gaps in communication.

[PawPaw_n_Gram]

Mom and pop businesses always have contact issues at times. If folks take a vacation, or a family emergency comes up - no contact for two weeks is not unusual.

[cmoecmoe]

I called their number today and they answered.

They said "Hello" - I asked if it was Rotochok and she said yes...

Did not go any further.

Craig

[D___M]

When I search for "Rotochok" using Bing, it came up with the website and this little message was in the description.

rotochok.com status: EXPIRED. The domain "rotochok.com" has expired. If you are the owner, please login to your domain manager at http://domains.delaware.net/ for ...

The website still works.

[ol_Bombero-JC]

mlts22 wrote:
Sad to see them change for the worse. Sign of the times.

It's *NOT* a "sign of the times"..:S

As others have stated, both Pearl and her husband passed away.
It was a "Mom and Pop" operation - no idea if there were any employees, as you would always talk to Pearl if you called.
.....Which was *always* a genuine pleasure!

Apparently "a relative" took over the business.
Since "we" don't know the volume (or lack of it), unfortunately, he/they may not have the time (other job?) or dedication to run it.

IIRC Rotos were briefly advertised in the "Geno's" -Dodge parts catalogs- (after the owner's passings) - but not in the current issue. (Effort to increase sales?)

*If* the patent/s (or?) have been sold, hopefully the new(?) owners
will get production going again.

~

"Greentow" - please post your "findings" when you have the time to investigate in person.
Thanks in advance - The info/updates would be appreciated..:)

~

[ependydad]

NoLookingBack wrote:
I bought mine after Pearle had passed. Had no problems with ordering or service. Still that was some 18 months ago. So who knows what had occurred in the intervening time.

Same here- bought after Pearle passed and about the same timeframe ago.

[mlts22]

Sad to see them change for the worse. Sign of the times.

[cmoecmoe]

Is Rotochok still around?

Craig