Jul-05-2014 05:30 PM
Jul-06-2014 04:17 PM
B.O. Plenty wrote:
It doesn't usually work that way. You bought it, you own it. They will fix it under the warranty that's all. Sorry, no new trailer, no compensation for loss of use...You can scream and stamp your feet all you want but I would be willing to bet nothing else will happen..
B.O.
Jul-06-2014 03:19 PM
Jul-06-2014 02:22 PM
Jul-06-2014 01:56 PM
TC campers wrote:
Hello fellow campers. Purchased a new travel trailer last week. First trip for the 4 the weekend. Fresh water tank fell out at mile 105 and was drug down the interstate until fellow motorist flagged us down. Hole in the bottom skirting, many wires wore completely through, hole in water tank. None of the camper electrical works. Trailer lights seems fine. Home we went.
My question to the experienced rv crowd. What should I do? Insist on a new one, settle for repairs, be compensated for my loss of use
facory wrote:
Return it as fast as you can. No excuse for things like that to happen. I would opt for a completely different brand by a different manufacturer.
Jul-06-2014 01:06 PM
Jul-06-2014 10:39 AM
TC campers wrote:
Thank you for all the responses. I'll hold off on naming the company and trailer at this point. I will follow up after my visit on Monday to the dealership. We purchased a new trailer because we had never owned one and didn't have clue in what to look for in a used unit. I am a general contractor by trade and would have no issues making all the necessary repairs, but don't feel that is my responsibility. I would never had removed the skirting that covered the bottom just to see how everything was constructed before buying, but now? probably. I will certainly add extra supports under the tanks if they won't. Still have a sour taste in mouth for the whole thing.
Jul-06-2014 10:13 AM
Jul-06-2014 10:03 AM
TC campers wrote:
Thank you for all the responses. I'll hold off on naming the company and trailer at this point. I will follow up after my visit on Monday to the dealership. We purchased a new trailer because we had never owned one and didn't have clue in what to look for in a used unit. I am a general contractor by trade and would have no issues making all the necessary repairs, but don't feel that is my responsibility. I would never had removed the skirting that covered the bottom just to see how everything was constructed before buying, but now? probably. I will certainly add extra supports under the tanks if they won't. Still have a sour taste in mouth for the whole thing.
Jul-06-2014 09:27 AM
Jul-06-2014 09:19 AM
Jul-06-2014 08:53 AM
Jul-06-2014 08:50 AM
Jul-06-2014 08:45 AM
gmw photos wrote:
First of all, welcome to the forum. Sorry to hear of your troubles.
You are now experiencing what many consumers of the RV world have, and that is, poor assembly and quality control. If you are going to continue in this hobby, then get used to, and learn to be handy with basic tools.
Should you have had to inspect the frame members that hold up the water tank ? Well, no, clearly, the end consumer should not have to do this. But as you found out, it would have been easier in the long run if you spent a solid saturday afternoon crawling under, over, inside and outside your trailer, and fixing some things "right". As I often say, these things comes to us, "some assembly required".
It's easier to deal with things during a trial run in "camp driveway".
As to the suggestion to "take it back right now and park it on their lot", that is very poor advice. You own this camper. Why would you take something that you own, and without any return authorization, just take it someplace and park it on property that you do not own ? That is not the way a business transaction works.
If you want the dealer to work this issues out, you need to talk to them in a calm and professional manner, schedule an appointment, etc. In other words, go through all the normal business steps. To just take it back there and abandon it is childish at best.
Personally, if it were mine, I would fix the issues myself, make sure it's all done right, and go enjoy the camper.
Welcome to the world of RV'ing.
Jul-06-2014 08:24 AM
Jul-06-2014 08:07 AM