Nov-10-2016 03:35 PM
Nov-19-2016 08:17 AM
nevadanick wrote:
Gritdog, when you depend on them sometimes thats your best option.
Nov-19-2016 08:01 AM
Perrysburg Dodgeboy wrote:camp-n-family wrote:
Not so sure about that. My first transmission was rebuilt at the dealer. The case was weeping and FCA sent a new case but everything else was swapped from old to new at the dealer.
Was an Engineer involved? I sure would not have been to happy with that and do not think I would have let them do it! Used parts in a new case?
The reason your case was leaking was most likely porosity in the casting.
Don
Nov-19-2016 05:29 AM
Nov-17-2016 09:49 PM
camp-n-family wrote:
Not so sure about that. My first transmission was rebuilt at the dealer. The case was weeping and FCA sent a new case but everything else was swapped from old to new at the dealer.
Nov-17-2016 11:53 AM
Perrysburg Dodgeboy wrote:
They are factory rebuilt if they have one in stock, otherwise you get a new one. The dealers do not rebuild any in warranty transmission or engine. A factory replacement is covered for the remainder of your warranty or 3/36,000 which ever is greater.
Don
Nov-17-2016 09:44 AM
Grit dog wrote:
Well that solves that.
Truck broke down, trade it in!
I have a buddy like that. Something on his truck blew out coolant. Rad, hose, pump, whatever. Had it towed to town. Went next door, bought a new truck that day and traded the one in the lot next door puking coolant.
I'm sure he got a great deal.......
Nov-17-2016 08:26 AM
Nov-17-2016 06:08 AM
Nov-17-2016 05:01 AM
Nov-16-2016 09:14 PM
Nov-16-2016 06:34 PM
Cad3dc wrote:FishOnOne wrote:Perrysburg Dodgeboy wrote:Cad3dc wrote:
I have a 2015 2500 w/ Cummins w/ 31k on the odometer. Was heading out of town this past Friday w/ a 13k lbs 5th wheel in tow, and lost all forward gears in tranny. Was towed to Dodge/Ram dealership and was told due to backlog of transmission work, transmission tech won't likely fix/address for several weeks. I got a similar story from another nearby RAM dealership. Meanwhile, I'm out of pocket on a rental car b/c dealership hasn't cracked open the tranny to make a diagnosis, and I'm told only five days of rental car will be covered anyway. Despite being upside down on truck, I'd trade tomorrow for a 2017 Duramax/Allison combo if they were available on the lots. I've had it with RAM.
Is this the selling dealer the truck was towed to? If not and you are/were out of town one phone call from the dealer to Ram trucks and they could have gotten you a loaner. If you were in town and truck was towed to the selling dealer he should have provided you with a loaner. It wouldn't be a truck but they should have given you something to drive.
I called my dealer and he is not aware of any transmission issues going on. He said they will get an occasional trans job here or there. But that's it.
If the truck is under warranty FCA sends the dealer a new trans and it only takes a day to get them. Something does not sound right here, either you have a very shady dealer or we are not getting the whole story here.
FCA does not let any dealer rebuild any warranty transmission period! Why, because they want it sent back in tact for a warranty tear down to find the root cause of the failure. Also any no shift would throw a transmission code.
BTW this is true for any and every engine failure, dealer is sent a new engine either a long block or short block and the old engine is sent back to the warranty claims center for evaluation. They want to know who is going to get charged for the repair, outside vendor or the FCA Pwoertrain plant that built the defective component.
Don
Interesting on the transmission policy as my cousin told me that they hardly repair transmission problems but rather put in a rebuild.
That's my understanding as well - a rebuild is far more likely than a replacement. I swung by the dealer (Auto Nation - Englewood), and this place is a backlogged mess. Right hand doesn't seem to know what left hand is doing. One way or another, someone will be paying for rental, but the truck is no longer my problem, as I traded trucks today (w/ a different dealer).
Nov-16-2016 05:47 PM
Nov-16-2016 05:39 PM
FishOnOne wrote:Perrysburg Dodgeboy wrote:Cad3dc wrote:
I have a 2015 2500 w/ Cummins w/ 31k on the odometer. Was heading out of town this past Friday w/ a 13k lbs 5th wheel in tow, and lost all forward gears in tranny. Was towed to Dodge/Ram dealership and was told due to backlog of transmission work, transmission tech won't likely fix/address for several weeks. I got a similar story from another nearby RAM dealership. Meanwhile, I'm out of pocket on a rental car b/c dealership hasn't cracked open the tranny to make a diagnosis, and I'm told only five days of rental car will be covered anyway. Despite being upside down on truck, I'd trade tomorrow for a 2017 Duramax/Allison combo if they were available on the lots. I've had it with RAM.
Is this the selling dealer the truck was towed to? If not and you are/were out of town one phone call from the dealer to Ram trucks and they could have gotten you a loaner. If you were in town and truck was towed to the selling dealer he should have provided you with a loaner. It wouldn't be a truck but they should have given you something to drive.
I called my dealer and he is not aware of any transmission issues going on. He said they will get an occasional trans job here or there. But that's it.
If the truck is under warranty FCA sends the dealer a new trans and it only takes a day to get them. Something does not sound right here, either you have a very shady dealer or we are not getting the whole story here.
FCA does not let any dealer rebuild any warranty transmission period! Why, because they want it sent back in tact for a warranty tear down to find the root cause of the failure. Also any no shift would throw a transmission code.
BTW this is true for any and every engine failure, dealer is sent a new engine either a long block or short block and the old engine is sent back to the warranty claims center for evaluation. They want to know who is going to get charged for the repair, outside vendor or the FCA Pwoertrain plant that built the defective component.
Don
Interesting on the transmission policy as my cousin told me that they hardly repair transmission problems but rather put in a rebuild.
Nov-16-2016 09:43 AM
Perrysburg Dodgeboy wrote:Cad3dc wrote:
I have a 2015 2500 w/ Cummins w/ 31k on the odometer. Was heading out of town this past Friday w/ a 13k lbs 5th wheel in tow, and lost all forward gears in tranny. Was towed to Dodge/Ram dealership and was told due to backlog of transmission work, transmission tech won't likely fix/address for several weeks. I got a similar story from another nearby RAM dealership. Meanwhile, I'm out of pocket on a rental car b/c dealership hasn't cracked open the tranny to make a diagnosis, and I'm told only five days of rental car will be covered anyway. Despite being upside down on truck, I'd trade tomorrow for a 2017 Duramax/Allison combo if they were available on the lots. I've had it with RAM.
Is this the selling dealer the truck was towed to? If not and you are/were out of town one phone call from the dealer to Ram trucks and they could have gotten you a loaner. If you were in town and truck was towed to the selling dealer he should have provided you with a loaner. It wouldn't be a truck but they should have given you something to drive.
I called my dealer and he is not aware of any transmission issues going on. He said they will get an occasional trans job here or there. But that's it.
If the truck is under warranty FCA sends the dealer a new trans and it only takes a day to get them. Something does not sound right here, either you have a very shady dealer or we are not getting the whole story here.
FCA does not let any dealer rebuild any warranty transmission period! Why, because they want it sent back in tact for a warranty tear down to find the root cause of the failure. Also any no shift would throw a transmission code.
BTW this is true for any and every engine failure, dealer is sent a new engine either a long block or short block and the old engine is sent back to the warranty claims center for evaluation. They want to know who is going to get charged for the repair, outside vendor or the FCA Pwoertrain plant that built the defective component.
Don