at wits end

[Road_Phantom]

Three weeks ago, we reserved a spot at Wildwood Village, Wildwood, Fl. I cancelled the following day, but not after they had already taken out a $500 deposit from my credit card. The reservation was not until Dec 01 of this year for what would have been six months. I called a total of four times to ask why my money wasn't credited back to the card and told each time that they would look into it. The last two times they said it was resolved, but when I called back three days ago the clerk couldn't find any record of me. Finally after waiting on hold she found my papers and promised once again that the money would be credited. Three days have passed since then. If nothing happens by next week, I'm contacting the florida Fraud department and make a complaint. I also will call the credit card and let them know.
Do you have any further suggestions? Thanks.

[Bumpyroad]

what is their cancellation policy? is it published? does it say deposits are not refundable? perhaps they are technically in the right but it would be good policy to refund yours as they certainly can rent out "your" space.
bumpy

[rr2254545]

When is inept office staff Fraud - never - its a real business - they are not in business to rip you off
Call your credit card company and be done with it

[mgirardo]

You've already called 4 times. I think that is ample opportunity for them to make it right. I see 2 viable solutions - 1) visit the park to get a refund (seems a little crazy) or 2) call the credit card company for a charge back.

There really are not other options.

-Michael

[coolmom42]

3 strikes they're out. Call the credit card company and tell them it was an unauthorized charge.

You gave them more than ample opportunity to refund your money. At best they are incompetent, at worst they are fraudulent.

[Artum_Snowbird]

Are they Good Sam people? CAA people? It might be a place to get some assistance.

That amount of time without an email showing that you have been credited back is stressful and can damage a business.

Hope you get it resolved very soon.

[Road_Phantom]

The first move is to resolve it amicably. At the time there was no reason to jump the gun. Most Campgrounds are trustworthy and want your return visit. I already mentioned calling the credit card company, I need viable solutions, thanks for your thoughts.

[rv_bill-e]

Just call your credit card company and put an end to this nonsense. That should have been your first move.