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Bad experience Lancaster KOA

two_travelers
Explorer
Explorer
Recently stayed at this KOA. Wife has mobility issues & uses cane/ walker. Asked if our friends could come to pick us up without paying $18 fee- NO. Could you take her in golf cart to gate - NO, it's for work. Can you please make an exception. NO. So, we walked. Will never stay there again.
91 REPLIES 91

Fulltimer50
Explorer
Explorer
This campground became a KOA on 08-18-2015. Posts before that time where about the same campground but not as a KOA.
George

2011 F350 PSD CC LB 4X4 DRW Lariate
2015 Mobile Suites 41RSSB4 5th Wheel

jfkmk
Explorer
Explorer
Bumpyroad wrote:
jfkmk wrote:


Except that having the koa name brought them a lot of business. The folks that we talked to (and met there last year) said this Memorial Day weekend it was more crowded there than it had been in years.


which could indicate that it does not need the KOA banner to operate at a profit. In my travels I have seen many former KOAs as evidenced by their office construction.
bumpy


Right, except this one did NOT start out as a koa. It was slowly losing business (according to the folks we met there last year), it BECAME a koa and GAINED business as a koa. I would assume they became a koa to take advantage of the nationally recognized name. After all, why pay the franchise fee otherwise?

Bumpyroad
Explorer
Explorer
jfkmk wrote:


Except that having the koa name brought them a lot of business. The folks that we talked to (and met there last year) said this Memorial Day weekend it was more crowded there than it had been in years.


which could indicate that it does not need the KOA banner to operate at a profit. In my travels I have seen many former KOAs as evidenced by their office construction.
bumpy

jfkmk
Explorer
Explorer
Bumpyroad wrote:
jfkmk wrote:


If you look at some of the reviews, koa (not the owners) have responded to a lot of complaints, apologizing for rude behavior. I can't imagine that fits into the koa business plan and wonder how long they will be a koa.


did it ever occur to anybody that perhaps they are perfectly willing to disassociate themselves from the KOA annual franchise fee and having corporate "remove" them might save a lot of severance money?
bumpy


Except that having the koa name brought them a lot of business. The folks that we talked to (and met there last year) said this Memorial Day weekend it was more crowded there than it had been in years.

2012Coleman
Explorer II
Explorer II
For the reading impaired, here's a graphic of this KOA's reviews. And maybe those ones who reported rudeness were the ones breaking the rules.

Experience without good judgment is worthless; good judgment without experience is still good judgment!

2018 RAM 3500 Big Horn CTD
2018 Grand Design Reflection 303RLS

rr2254545
Explorer
Explorer
buc1980 wrote:
i got a bad experience with KOA in Central City Co I never stay at KOA .They are one of the most expensive campgrounds.I recomand people to don't go to them.


Short sided attitude, if you go to a chain restaurant and get a bad meal do you never go to one again
2012 Winnebago Journey 36M Cummins 360
2014 Jeep Cherokee
492 Campgrounds,107K miles driven in our Winnebago motor homes and 2360 nights camping since we retired in July 2009, 41 National Parks

westernrvparkow
Explorer
Explorer
GeoBoy wrote:
Us out West wrote:
If this is the CG they sure have more positive comments than negative...and by a wide margin.

Just saying....

I went to your recommend review site and 18 out of 32 reviews said that the new owners were RUDE. In your words, just saying, whatever.
Apparently, in your world, rules equate to rude. I just looked at those reviews back to 2010 and many mention the rules and that those rules are enforced, often followed by "which we appreciate, because the park is clean, quiet and safe".
Rude and similar comments were only in 5 of the 30 or so posts, no where near your 18 out of 32.

the_happiestcam
Explorer
Explorer
GeoBoy wrote:
Us out West wrote:
If this is the CG they sure have more positive comments than negative...and by a wide margin.

Just saying....

I went to your recommend review site and 18 out of 32 reviews said that the new owners were RUDE. In your words, just saying, whatever.


There are 63 reviews - 32 are excellent, 13 are good, 7 are average, 6 are poor, 5 are terrible.
Me ('62), DW ('61), DS ('97), DS ('99), DD ('03)
2003 Yukon XL 2500 8.1L 4.10 axle
2010 Dutchmen 28G-GS

CG's we've been to
   

GeoBoy
Explorer
Explorer
Us out West wrote:
If this is the CG they sure have more positive comments than negative...and by a wide margin.

Just saying....

I went to your recommend review site and 18 out of 32 reviews said that the new owners were RUDE. In your words, just saying, whatever.

Bumpyroad
Explorer
Explorer
wbwood wrote:
For what it's worth, it does state on their website that there is a $6/person guest fee and that guest arrivals are from 2pm - 8pm.


when in doubt, read the directions.
bumpy

wbwood
Explorer
Explorer
For what it's worth, it does state on their website that there is a $6/person guest fee and that guest arrivals are from 2pm - 8pm.
Brian
2013 Thor Chateau 31L

wbwood
Explorer
Explorer
dfm wrote:
Quote.....By WRVPO....
It is this thinking that causes businesses to want to get any disabled person in and out as soon as possible. The Drumbeat of sue, sue, sue makes businesses fear the disabled customer, not want to accommodate them. It is this thinking that causes businesses to want to get any disabled person in and out as soon as possible. The Drumbeat of sue, sue, sue makes businesses fear the disabled customer, not want to accommodate them.
As far as whether or not the requests were reasonable, in my opinion absolutely not. Why should a disabled person get to bring in guests without a fee when everyone else has to pay. Not all parks have the ability to monitor all visitors. We can, but we are in Montana and very few of our guests from Thailand have visitors stopping by. But if a park is located a short distance from major metro areas and serves primarily locals, it would be close to impossible to administer some visitors in free and others pay.
As for the golf cart, our insurance specifies that we are not to allow any non employee to operate or ride in park vehicles. Maybe as the owner I would take that chance, buy I don't empower my employees to make that decision. Unquote.

I read the Op as saying they wanted KOA to allow their friends to come and pick them up.(not to be GUESTS at their site )

Does this mean that if I stayed at this KOA or at WRVPO's place It would be right to have to pay an $18.00 fee to have a taxi pick me up and then another $18.00 for a taxi to drop me off again , cause that is all the friends were going to do???


Yes, if they are coming to your site. They would actually probably charge the taxi driver and not you. I would imagine that since this is a gated park, that it would probably be best to meet them at the gate. Not saying that its a good rule, but if its their rule, then its their rules.
Brian
2013 Thor Chateau 31L

wbwood
Explorer
Explorer
SCVJeff wrote:
2gypsies wrote:
BB_TX wrote:
I just don't see providing shuttle service within an RV park as "reasonable accommodation". A nicety I suppose, but not a legal requirement.


True.

The RV park provided reasonable accommodations at your campsite. It has no obligation to drive you around.....but it sure would have been a nice gesture for a one-time thing instead of having to pay $18 to drive in and pick you up. Geez!

A hotel wouldn't drive you to your car.
and they also wouldn't prohibit visitors from going to your room


But they could charge you for those visitors to go to your room if they wanted....
Brian
2013 Thor Chateau 31L

wbwood
Explorer
Explorer
soren wrote:
westernrvparkowner wrote:
avan wrote:
ADA requires reasonable accommodation of the disability. Based on OP's description, what was requested was reasonable if the distance from the campsite to the gate could not be easily traversed by the HC person. In addition to posting to the various campsite review sites, formal ADA complaint should be filed with a copy to the CG and to KOA main office.
It is this thinking that causes businesses to want to get any disabled person in and out as soon as possible. The Drumbeat of sue, sue, sue makes businesses fear the disabled customer, not want to accommodate them. It is this thinking that causes businesses to want to get any disabled person in and out as soon as possible. The Drumbeat of sue, sue, sue makes businesses fear the disabled customer, not want to accommodate them.
As far as whether or not the requests were reasonable, in my opinion absolutely not. Why should a disabled person get to bring in guests without a fee when everyone else has to pay. Not all parks have the ability to monitor all visitors. We can, but we are in Montana and very few of our guests from Thailand have visitors stopping by. But if a park is located a short distance from major metro areas and serves primarily locals, it would be close to impossible to administer some visitors in free and others pay.
As for the golf cart, our insurance specifies that we are not to allow any non employee to operate or ride in park vehicles. Maybe as the owner I would take that chance, buy I don't empower my employees to make that decision.


You have a well earned reputation on this site, and it isn't a good one. However, this may be a new low, even for you. My wife has been severely disabled for over two decades, and has NEVER experienced the mentality you express. Fortunately, if and when it happens, there are a number of avenues available from a governmental and legal standpoint, to make somebody like you suffer a significant price for singling out disabled folks for abusive treatment. BTW, one of the most memorable experiences we had while traveling was a CG owner who realized that my DW would end up struggling while accessing one of his buildings. He asked us to give him an hour or two, and spent that time with a tractor and a crew, while he pulled a patch of unused sidewalk up, and reinstalled it, to create a smaller step in to his lodge. That is what have character means, not trying to get disabled folks of your property, ASAP, since they might have issue with your attitude and behavior. WOW, you really hit bottom on this one........................you must be proud.


I would happen to agree with westernrvparkowner..... people have gotten sue happy nowadays. The first thing I heard when a lady ran a red light, hit me and totaled my car, the first thing out of just about everyone's mouth was that I needed to get a lawyer. Why? I haven't been done wrong yet. Her insurance made good. My car (only 6 months old) was paid off and then some. Even got a little for pain, suffering and a missed day of work. These people weren't done wrong. They might of felt like the park owners were inconsiderate, but that's not against the law. As to what westernrvparkowner mentioned, it's true. If business owners have to go out of their way to accommodate and fear a lawsuit, then heck yes, they are gonna to try and avoid as much as possible and not want to deal with them. People are too sensitive and get too offended today.
Brian
2013 Thor Chateau 31L

wbwood
Explorer
Explorer
Old-Biscuit wrote:
Sounds like it might be time to invest in a toad.

Relying on Class A MH for ALL transportation needs is not working out


Or a mobility scooter, wheelchair, etc....
Brian
2013 Thor Chateau 31L