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Texas RV Dealer makes a good move

garyp4951
Explorer III
Explorer III
https://www.rvbusiness.com/
28 REPLIES 28

Tvov
Explorer II
Explorer II
That's nice that they are doing a "PDI"... sounds just like every car dealership I've been in.
_________________________________________________________
2021 F150 2.7
2004 21' Forest River Surveyor

wanderingaimles
Explorer
Explorer
Planning wrote:


It is a fantastic sleight of hand that the RV industry takes advantage of: "It would be too expensive to build it right, but don't worry, there is always enough time and money to fix it".


I have a feeling that they have calculated that a sufficient percentage of people will just accept what they get, and then either fix the problems themselves or pay someone to do it, therefore saving the Manufacturer the cost and headache.

bucky
Explorer II
Explorer II
You have to think outside the box in today's world. They just knocked it down and burned it with this concept.
One thing that troubles me is the employee pool that they will be hiring from. The pay plan will be the key. Amish quality my buttocks.
Puma 30RKSS

toedtoes
Explorer III
Explorer III
The manufacturers will continue to deliver cr@p until they are forced to accept responsibility.

Pretty much every manufacturer has provided cr@p at one time or another. The difference is that with most products, consumers return the cr@p and buy another brand. This puts the onus on the manufacturer to supply better quality on an overall basis.

With RVs, the consumer does NOT return the item but rather takes it to the retailer to fix or fixes it themselves. This has separated the manufacturer from the having to supply a quality product out the door.

Consumers have allowed themselves to be placed in a weak position with our need for cheap massive RVs. We, as consumers, are unwilling to pay more for the few manufacturers that build quality because they don't build big enough (think egg trailers). And heaven forbid we do without because we can't find a quality product.

Until we start returning cr@ppy products, there is no reason for the manufacturers to change. Instead, we buy a cr@ppy product and then insist that the retailer fix it or fix it ourselves. Would we buy a microwave and expect the retailer to fix it? Or would be return it and buy a different product?

Houses and automobiles have regulated standards to ensure the product is quality because they failed to regulate themselves and put consumers in a no win situation. If the RV industry cannot learn to regulate themselves then we need to insist on outside regulation.
1975 American Clipper RV with Dodge 360 (photo in profile)
1998 American Clipper Fold n Roll Folding Trailer
Both born in Morgan Hill, CA to Irv Perch (Daddy of the Aristocrat trailers)

goducks10
Explorer
Explorer
Whats sad is when you have buyers with a list of 1/2 dozen things for warranty work and they finish their rant with, " But we still love our (Brand)"

Planning
Explorer
Explorer
pcm1959 wrote:
Shouldn't that be the manufacturer making sure the units "are ready to camp" upon delivery.... but I still think the manufacturer should step up their quality control...


They should, but they will not.

There is no financial incentive to improve the product; they continue to sell regardless of poor quality control.

The RV industry is supported by a myth that is embraced and repeated by RV owners: "When you buy an RV, you should expect that there are things that you are going to have to fix...you need to be "handy" to own an RV..." and on and on and on. A consistent message of low expectations as an emotional immunization against the reality of inevitable failure.

It is a fantastic sleight of hand that the RV industry takes advantage of: "It would be too expensive to build it right, but don't worry, there is always enough time and money to fix it".
2016 AF 29-5K; 2016 F350 6.7, 4x4, CCLB DRW

azdryheat
Explorer
Explorer
As I've said before, trailer builders are paid by the piece so they work to kick as many down the line as they can. There is no one doing any sort of quality control checks. My trailer is proof that no one is checking what the factory line workers are doing.
2013 Chevy 3500HD CC dually
2014 Voltage 3600 toy hauler
2019 RZR 1000XP TRE

pcm1959
Explorer
Explorer
What a disgrace that a dealer has to do that. Shouldn't that be the manufacturer making sure the units "are ready to camp" upon delivery?
Don't get me wrong, sounds good for the customer buying from Fun Town but I still think the manufacturer should step up their quality control......should not be up to the dealer!
2018 GMC Sierra 3500 DRW 4x4 Duramax/Allison
2014 Lifestyle LS36FW
St Augustine, FL

Home_Skillet
Explorer II
Explorer II
I wonder who pays for the repairs?
2005 Gulf Stream Conquest 31ft
BigFoot Levelers,TST in tire TPMS,Bilstein Shocks,Trans temp guage,Lowrace iWAY

sbpierce
Explorer
Explorer
punomatic wrote:
I applaud Mr. McGhee's efforts to spare his customers the grief of dealing with a new RV that needs rebuilding, but it is a sad state of affairs when a dealer has to set up an inspection center near the manufacturer so that he is not delivering junk to his customers. Shouldn't the manufacturers be doing that????



Good point

TxGearhead
Explorer II
Explorer II
Sounds good. We'll see if it works. At least they're trying.
2018 Ram 3500 CC LB DRW 4X4 Cummins Aisin Laramie Pearl White
2018 Landmark Oshkosh
2008 Bigfoot 25C9.4
2014 NauticStar 21 ShallowBay 150HP Yamaha
2016 GoDevil 18X44 35HP Surface Drive

punomatic
Explorer
Explorer
I applaud Mr. McGhee's efforts to spare his customers the grief of dealing with a new RV that needs rebuilding, but it is a sad state of affairs when a dealer has to set up an inspection center near the manufacturer so that he is not delivering junk to his customers. Shouldn't the manufacturers be doing that????
DW and Me
2016 Riverside White Water Retro 195
2014 Nissan Titan SL Crew Cab
Formerly, I used to work for the department of redundancy department.


Life in Black and Blue

sbpierce
Explorer
Explorer
I bought my Spartan at Fun Town in Denton, TX after locating the unit I wanted in Cleburne. They have some mixed reviews, but my experience was wonderful. We met one of the original management team who told us about the CEO in detail, and this matches his thoughts about the future of Fun Town. Good for them.

garyp4951
Explorer III
Explorer III