WW Repairs

[dedmiston]

As just about all of us have read here, certain models of WW trailers have defects that have resulted in a number of different problems. To one degree or another, this subject has come up on this forum and most of the posts have eventually been locked and/or deleted. The forum administration has decided to make a one-time exception and allow this thread in order to help our forum members get informed and hopefully get their trailers repaired.

IMPORTANT GROUND RULES:

• This thread is a one-off exception to the following forum rule:

  Posts are not allowed in which a local or state consumer action board and/or legal counsel is/have been involved. This includes posts related to future, ongoing or past lawsuits.

  This exception applies to this one thread only. This rule will continue to be enforced in other threads. So keep the WW class action discussion in this thread, or your posts will be deleted.
  
  
• The following rule will still be enforced:

  You may post about problems you have with a product or organization, however the use of the forums to repeatedly attack them is strictly forbidden.

  In other words, no bashing allowed. This thread is for disseminating information, not venting your spleen. Flaming, trolling, bashing, etc. will not be permitted.
  
  
• Only general discussion of these problems and repairs are allowed. Specific questions about individual circumstances are not allowed ("my XYZ is bent, does this situation apply to me?").
  
  
• We all have brains. Please use them. Verify what you read here. I am wrong all the time. Please don't rely on me for any decisions you may choose to make. If you make a bad call, don't blame me, please.
  
  
• For the sake of full disclosure, I own a 2005 FS2600 and am having trouble with my trailer. I consider myself fairly objective, but that doesn't mean I don't ever have biases. In some recent cases where I could not be objective, I defered to Y-Guy and Admin to take the wheel. In this thread I will tell you what I've done and what my experiences have been.

Now, with that out of the way...

As most of you know, there has been a class action suit and Weekend Warrior is settling with the class. Here's a link to the Settlement Agreement: http://www.trailersettlement.com/sa.pdf. I won't go into the details of the settlement, because I don't want to be in the position of interpreting it or giving any legal clarification or advice. So if you're having trouble with your trailer, this is one possible avenue. Contact (866)459-6003 or visit www.trailersettlement.com for information about the class action settlement. They can tell you whether you qualify and where to go from there.

That's one option.

Without going into too many details, I discovered some problems with my trailer. After seeing pictures of some that were worse than mine, I decided I'd better do something before it got worse. However, I'm not a fan of class action suits. I've received too many checks for $10 in the mail to cover one class action or another. I didn't want to take the chance of having my trailer only partially fixed or having to personally pay a bunch of money for only half a fix. So I contacted Weekend Warrior directly and told them about my problems. Couldn't hurt, right?

Know what they said? "Let's make an appointment for you to bring it in and we'll fix it." :E

So yesterday I took my trailer down to beautiful Perris and dropped it off. I asked about the cost, and my service writer said they'd FIX IT. I watched him write up his sheet and he only filled in prices for the extra items I requested (fair 'nuf). Being the selfish guy I am, I took this bit of good news and high tailed it out of there counting myself a very lucky man. Sure, it would have been better if it hadn't broken in the first place. But the past can't be changed. I just want mine fixed.

After feeling fairly secure that I had MINE taken care of, I wanted to find out if I had just personally hit the jackpot or if this was the WW policy in these cases. So I contacted someone higher up at WW to find out if other people in this same situation could expect the same treatment. Here's what I was told:

Any customer who currently has an issue, we are standing behind [them]. If they have an issue that has not been resolved, we are directing them to contact us here, locally, or the dealership in their area.

We are standing behind our product. By that, I mean we are fixing anything that needs to be fixed as long as there are no apparent signs of abuse. If the consumer is, however, looking for any type of monetary compensation then we cannot directly assist them. They would then need to contact the (866)459-6003 number or visit www.trailersettlement.com.

There's your other option.

If you choose to contact Weekend Warrior directly for repairs, call (909)579-0353. The operator in Upland routes the calls to the appropriate repair facility in Perris (Superlite or Normal).

[callen06]

Hi every one,

I am new to this site But I received papers on this WW lawsuit also.

I own a 06 FK2100 and I havent had any problems. Mine is one of the superlite models though and is supposed to be covered by this suit. It doesnt specifically list the FK models but says all superlite models. I am wondering what the prophylactic fix is? I dont reall want to ship mine half way across the country to get this installed if it something I can do myself. I have weighed mine and the weights dont seem to be more than I expected. SOme of your posts said see page 64 or something
for a drawing of the fix but the paperwork I received doesnt go past Pg.8. I there something elst I havent received? If there is a drawing of the fix could someone post a pic of it here or send it to me?

I have just been wondering what I should do regarding the suit and also what to do to prevent any future problems.

I havent found anywhere on the net of anyone having any such problems with a FK model or many problems with any WW trailers until I found this site. Everybody has some problems. I am glad I found your site though. I'll be keeping an eye on it.

BTW - My trailer is usually loaded with 2 Polaris sportsman ATV's!

[Socalou]

mine was built with the 3/16 metal. I also have that sticker warning on the tongue about unhooking the weight distribution before towing off road.

[BajaWarrior]

walcoffl wrote:
I called weekend warrior on friday and spoke to Mike Blonbell. He told me that if I have a 2006 FS2300 and I do not see any issues, do not bring it in. They would do no re-inforcement and their is such thing as a prophylactic fix. His last words were to enjoy the trailer but keep an eye on my weight. Has anyone had this response?

Yes...I got the same response. I own an '06 Super Lite FS2300. The A-Frame of 1/8" thick box frame was replaced w/ 3/16" thick last year. I asked about getting the "Prophalactic Fix" which should have nothing to do with any existing or future damage!! It's supposed to be a preventative measure designed to transfer stress forces at the front of the trailer box to the rest of the frame. I told Mike (the service writer) I'll call back in a month. In the meantime I'll check my A-frame to see if it has bent again.

[dedmiston]

I picked up my trailer from beautiful Perris today. It was ready as they'd promised.

One thing I hadn't fully thought out before I took it in was that the new tongue "A-Frame" meant that everything attached to my tongue would be affected. They were good about putting the batteries back the way they were, etc. The only thing that was a pain (I'm sure WW would agree that it was a pain, but they never complained) was the fact that my Reese Dual Cam WD setup was welded to the frame. They did a good job of cutting off my brackets and welding them onto the new A-Frame.

I haven't had much time to examine everything yet, because I've been on the road most of the day as well as getting ready to leave town tomorrow. What I saw though looked like they did a really good job fixing everything.

The biggest part of the fix was the new A-Frame. The old setup had the two legs of the "A" attached a few (maybe five?) feet behind the front of the box of the trailer. The front of the box provided the cross member for the "A". The new "A" is totally different. Picture an A, but instead of a line connecting the two legs of the A, there's a box enclosing the ends of the legs of the A, continuing around (and outside) the legs of the A, and crossing through the middle of the A. It's lots beefier.

I don't know if this is a generic fix or if this was the solution for mine. All I know is that it appears to have fixed what was wrong with mine. They finished the work on time and they didn't charge me for the repairs.

I can gripe about the fact that it was broken to begin with, but for me the process of getting it fixed was as simple as I could have hoped for. The only thing that would have made it simpler for me would have been if their repair facility wasn't so far away. Can't do anything about that though.

WW had every opportunity to mess this up, especially considering the timing with the holidays. But they didn't. I have my trailer back in one piece in time to leave on our trip tomorrow.

[tana]

Well I called up the very (un)helpful law office that informed me my trailer FS3400 is not part of the suit but I'm still eligible for tire replacement cost & hitch cost. I'm still trying to figure out what is going to be done about my 1780lb tongue weight and my 11640lb empty weight with no water toys food clothes anything on board.13185lbs with just water and gas so I guess i have to get an entirely new truck and trailer so i can use my toys when I go out if I had known it was a camper only I would have bought a 5th wheel so I could get enough weight carrying capacity to include the toys when we go. I suggested to WW when it was at the repair facility to add another axle and they told me it was fine just the way it is and I should have no problems and also went as far as to tell me to consult the selling dealer about the EXTREME WEIGHTS???????????????. Well I'm not sure what the dealer can do about the manufacturers absolutely inaccurate weights posted on the unit. I drive a dodge 3500 with the 2 1/2 inch hitch box and the dual cam sway control and I'm really getting tired of replacing the hitch and sway control parts on a yearly basis since the trailer is overweight as to what is stated on the trailers actual weight. Well my front compartments are starting to bind and I now have to use a screwdriver to pry open the fueling station since the walls are sagging on both sides the drive on wheel wells are still separating from the walls and floors as they have been since trip 1. Well enough venting from me my final thought is that a $43000 toy hauler should be fixed properly or taken back by the manufacturer for full credit towards another unit. I love the design and layout but please take care of the situation WW fix the mistake.

[Socalou]

Macs Dad wrote:

walcoffl wrote:
I called weekend warrior on friday and spoke to Mike Blonbell. He told me that if I have a 2006 FS2300 and I do not see any issues, do not bring it in. They would do no re-inforcement and their is such thing as a prophylactic fix. His last words were to enjoy the trailer but keep an eye on my weight. Has anyone had this response?

Measure the thickness of the steel at your tongue. If it is 1/8" thick it will bend over time. It takes time to notice it as well because it is so gradule. If it 1/8" thick I'd call WW back and tell them you want it replaced with the 3/16" thick steel tongue like they are doing on all the others brought in. Tell them you read the conditions of the settlement and you,ve read a lot about is on the site as well.

Mike told me the same thing I have a 07 FB2100 Super Lite.

[MotoBoot]

Weekend Warrior had a transport company pick my trailer up in Nor Cal a couple days ago and take it down to the So Cal factory. i spoke with a rep there yesterday and he confirmed my trailer had arrived but he had not inspected it yet. He mentioned that Zieman would be fixing the bent frame and then Warrior would repair the body damage. I have to say they have been reaaly good about this since I first got in touch with Julianna Miller, a national service manager for WW.

[Serpexc]

The way I read the info is even if your unit wasn't defective, you're still entitled to a settlement due to WW's marketing and the way they misrepresented the weights. Ours was heavier than anticipated but has been a very good trailer.

[kellymegtug]

I checked my FK 1900 and the tube thickness is 3/16 for my 2005. So it is not a blanket problem for all Superlites, I guess.

[jackxclan]

i'm waiting for the stories too, and to see what the fix is. if all goes well i'll be looking at yours.

[dedmiston]

Any success stories to report yet?

Mine is scheduled to be ready for pickup a week from Thursday (just in time to leave for Spangler the next day). I'd be interested to hear from anyone who has received theirs back fixed already.

[RustySocket]

R V Boy wrote:

Reading these posts it is very comforting to know WW will stand behind their work. Alan has bee excellent at WW.

I wish it was that simple... Unfortunatley they had to be sued to get it to happen.

[R_V_Boy]

Afternoon,

I am a new owner of a 2008 FTL 4005, we purchased in January of this year. I have read these post often. I also have learned a great deal from other seasoned RV'ers. Thank you guys. We to have had our share of problems, but I have to say WW has been good so far. Some of ours were due to other vendors, fridge etc. I to have called WW direct and found these guys to be quick to help, provide advice to help during a weekend out.

Talking with others in the camp grounds, it appears every vendors is going to have some type of trouble regardless. Like owning a boat,continual maintenance.

Yes am I disappointed every time I learn some else is wrong very much so. But I am also thinking let's get it all over with in the first year or so. Then it should more enjoyable after that.

Looking at at some many fifth wheels, I think WW had the best look, fit and finish of most toy haulers. Yes some mistakes, but overall design layout, comfort, very good.

Reading these posts it is very comforting to know WW will stand behind their work. Alan has bee excellent at WW.

[jcramin]

walcoffl wrote:
I called weekend warrior on friday and spoke to Mike Blonbell. He told me that if I have a 2006 FS2300 and I do not see any issues, do not bring it in. They would do no re-inforcement and their is such thing as a prophylactic fix. His last words were to enjoy the trailer but keep an eye on my weight. Has anyone had this response?

YEP I called them and told them I had a 2007 WW FS2500 and they said dont worry my trailer is not one of the problem trailers, it was just added to the class action suit incase of problems dont the road.

J

[Macs_Dad]

walcoffl wrote:
I called weekend warrior on friday and spoke to Mike Blonbell. He told me that if I have a 2006 FS2300 and I do not see any issues, do not bring it in. They would do no re-inforcement and their is such thing as a prophylactic fix. His last words were to enjoy the trailer but keep an eye on my weight. Has anyone had this response?

Measure the thickness of the steel at your tongue. If it is 1/8" thick it will bend over time. It takes time to notice it as well because it is so gradule. If it 1/8" thick I'd call WW back and tell them you want it replaced with the 3/16" thick steel tongue like they are doing on all the others brought in. Tell them you read the conditions of the settlement and you,ve read a lot about is on the site as well.