WW Repairs

[dedmiston]

As just about all of us have read here, certain models of WW trailers have defects that have resulted in a number of different problems. To one degree or another, this subject has come up on this forum and most of the posts have eventually been locked and/or deleted. The forum administration has decided to make a one-time exception and allow this thread in order to help our forum members get informed and hopefully get their trailers repaired.

IMPORTANT GROUND RULES:

• This thread is a one-off exception to the following forum rule:

  Posts are not allowed in which a local or state consumer action board and/or legal counsel is/have been involved. This includes posts related to future, ongoing or past lawsuits.

  This exception applies to this one thread only. This rule will continue to be enforced in other threads. So keep the WW class action discussion in this thread, or your posts will be deleted.
  
  
• The following rule will still be enforced:

  You may post about problems you have with a product or organization, however the use of the forums to repeatedly attack them is strictly forbidden.

  In other words, no bashing allowed. This thread is for disseminating information, not venting your spleen. Flaming, trolling, bashing, etc. will not be permitted.
  
  
• Only general discussion of these problems and repairs are allowed. Specific questions about individual circumstances are not allowed ("my XYZ is bent, does this situation apply to me?").
  
  
• We all have brains. Please use them. Verify what you read here. I am wrong all the time. Please don't rely on me for any decisions you may choose to make. If you make a bad call, don't blame me, please.
  
  
• For the sake of full disclosure, I own a 2005 FS2600 and am having trouble with my trailer. I consider myself fairly objective, but that doesn't mean I don't ever have biases. In some recent cases where I could not be objective, I defered to Y-Guy and Admin to take the wheel. In this thread I will tell you what I've done and what my experiences have been.

Now, with that out of the way...

As most of you know, there has been a class action suit and Weekend Warrior is settling with the class. Here's a link to the Settlement Agreement: http://www.trailersettlement.com/sa.pdf. I won't go into the details of the settlement, because I don't want to be in the position of interpreting it or giving any legal clarification or advice. So if you're having trouble with your trailer, this is one possible avenue. Contact (866)459-6003 or visit www.trailersettlement.com for information about the class action settlement. They can tell you whether you qualify and where to go from there.

That's one option.

Without going into too many details, I discovered some problems with my trailer. After seeing pictures of some that were worse than mine, I decided I'd better do something before it got worse. However, I'm not a fan of class action suits. I've received too many checks for $10 in the mail to cover one class action or another. I didn't want to take the chance of having my trailer only partially fixed or having to personally pay a bunch of money for only half a fix. So I contacted Weekend Warrior directly and told them about my problems. Couldn't hurt, right?

Know what they said? "Let's make an appointment for you to bring it in and we'll fix it." :E

So yesterday I took my trailer down to beautiful Perris and dropped it off. I asked about the cost, and my service writer said they'd FIX IT. I watched him write up his sheet and he only filled in prices for the extra items I requested (fair 'nuf). Being the selfish guy I am, I took this bit of good news and high tailed it out of there counting myself a very lucky man. Sure, it would have been better if it hadn't broken in the first place. But the past can't be changed. I just want mine fixed.

After feeling fairly secure that I had MINE taken care of, I wanted to find out if I had just personally hit the jackpot or if this was the WW policy in these cases. So I contacted someone higher up at WW to find out if other people in this same situation could expect the same treatment. Here's what I was told:

Any customer who currently has an issue, we are standing behind [them]. If they have an issue that has not been resolved, we are directing them to contact us here, locally, or the dealership in their area.

We are standing behind our product. By that, I mean we are fixing anything that needs to be fixed as long as there are no apparent signs of abuse. If the consumer is, however, looking for any type of monetary compensation then we cannot directly assist them. They would then need to contact the (866)459-6003 number or visit www.trailersettlement.com.

There's your other option.

If you choose to contact Weekend Warrior directly for repairs, call (909)579-0353. The operator in Upland routes the calls to the appropriate repair facility in Perris (Superlite or Normal).

[TH_NooB]

ok. I've been out of the loop for a while.. With WW closed what comes of warratny issues? Am I screwed or will some other entity honor the extended warranty? sheesh.. A lot changes in a year 😞

[Rineholio]

Take a wheel bearing to NAPA or something like that. They will measure it and hook you up.

No matter what the service, no matter how hard I try, no matter what I do, my trailer is about 1000lb over claimed according to the new sticker WW sent me, and useless for its original intent.

Of course they're stoked to sell parts. What good would it do them to let them sit on the shelves and lose money? I'd be service oriented too if I had any in my garage. Are they even WW parts or are they for Dometic...?

[fuimus]

This may sound lazy, but can someone tell me the wheel bearing kits I need for my 2007 FS2500 I am on etrailer trying to understand the different types but am lost. I have 6 lug wheels.

Thanks for any help
kb

[Socalou]

Here is what I was told Zieman's built the frames per WW drawings & Specs that where submitted to them by WW. Only way you can hold Zieman's liable is to prove they used sub par materials or the frames where not made to the specs they where givin...

[Macs_Dad]

jackxclan wrote:

hulksmama wrote:
I understand ww went out of bussiness. Is there any one out there that knows where to go to get the frames fix that are suppose to be manufactors defects.

First do you have a problem?, just because you got letters from the lawyers dosnt mean you have a problem.
If you have a problem with your frame, you have to have it fixed yourself.

Hasn't anyone been able to go back to Zieman and have them fix their frames :h Zieman built the dang things :R

[jackxclan]

hulksmama wrote:
I understand ww went out of bussiness. Is there any one out there that knows where to go to get the frames fix that are suppose to be manufactors defects.

First do you have a problem?, just because you got letters from the lawyers dosnt mean you have a problem.
If you have a problem with your frame, you have to have it fixed yourself.

[TheoWarrior]

I have made contact with the new WW retailer for parts, and they seem very responsive and eager to help.

[jeepgeek]

Mark Warmoth the former CEO and founder of Weekend Warrior is the main cat at Warrior Lifestyles. He will do right by you, but cannot warranty what was covered by Weekend Warrior due to the take over by the banks. If the banks had just let him consolidate and take care of the customer's we would all be in a lot better shape.

[hulksmama]

I understand ww went out of bussiness. Is there any one out there that knows where to go to get the frames fix that are suppose to be manufactors defects.

[digital_art]

Broccoli1 wrote:

dkipz wrote:
Sure - they're "out of business", but yet you can go to warriorlifestyles.com and go to sales and look at 2010 rigs. Nice. Probably just leftovers, but wasn't the bank supposed to get those? Hmmm...

That site belongs to Giant RV;)

giant rv doesn't own warriorlifestyles.com. it's former employees from warrior that want to keep the name strong and let others know they can still have their trailers repaired with original parts and such. remember there was an auction for anything that was at the plants, so i'm sure the people at warriorlifestyles got the trailers cheaper than msrp. remember too, warrior manufactured trailers in 08 but were considered '09 or '10 models.

[Spork_Driver]

Yeah I'm one that didn't realize that WW went out of business. The only problem that we have had with ours is the one latch on the ramp door was not welded completely. Had it fixed for free while in Durango, CO. I'm now going to go and read the rest of this thread, but funny thing is I got a phone call earlier today saying something about a new WW parts center in CA, but since I live in SC now I just hung up...oops. The caller ID said Health Serv which I thought was odd.

[Broccoli1]

dkipz wrote:
Sure - they're "out of business", but yet you can go to warriorlifestyles.com and go to sales and look at 2010 rigs. Nice. Probably just leftovers, but wasn't the bank supposed to get those? Hmmm...

That site belongs to Giant RV;)

[Broccoli1]

Racorman wrote:
Toilet paper now........ 😞

Toilet paper then

[taylorfamilyfor]

Empire Rv Parts is a great place to get all the W.W. Parts you need.

Really good guys.



Check them out at:
http://www.empirervparts.com/

[Macs_Dad]

Y-Guy wrote:
At this time the thread is going to remain, it's not about the closing of WW but about the repairs that have been done. There are probably still many WW owners that are unaware and are now out on their own. If they can get some information from this thread that's great. When the time is right it will come down.

I agree. We have some friends with a WW and they just found out this week they went out of buisness. I referenced this web site and post for more informatiom.

Thanks Y-Guy