Tiffin service - WOW!
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Jul-23-2018 09:11 AM
It didn't happen. The dealer had it for months and made very little progress and didn't do a good job on the things they "fixed".
I called Tiffin to inquire about how to resolve it. They immediately transferred me to Bob Tiffin (yes, the founder / CEO). He personally arranged for a different (non-dealer) repair shop to finish up the repairs.
This is our 4th RV, we always buy new and there are always things to fix on a new RV. And, (in our experience) it has always been a huge challenge trying to get dealers to fix things. But, I never had "Mr. Winnebago" or "Ms. Thor" help me out.
We heard tales like this before we bought a Tiffin. We never completely believed that an RV manufacturer would be so helpful. The stories are true!
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Jul-27-2018 08:27 AM
Our DSDP came to use with very minor issues that were fixed as part of the D&D.
Have a Freightliner FCOC Web Page
Living on the memories now
EX 02 DSDP 3567
EX 99 Coachmen
EX 86 Georgie Boy
EX 75 Winnie
EX 72 Sightseer
EX 68 Brave
THOSE THAT DO NOT KNOW HISTORY ARE DOOMED TO REPEAT IT
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Jul-26-2018 12:11 PM
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Jul-26-2018 07:59 AM
jplante4 wrote:
And I'll bet your Vectra costs more than my 20 year old Sahara, so you should send ME your buckets of money. 😛
Staying within your budget is smart especially with a family. We only had 2 kids and the best we could do was a tent and a station wagon (what people in my generation drove instead of a mini-van).
My point was related to service. When you buy a high end coach you expect (and presumably get) excellent service. That's not usually the case when you buy the lowest priced unit on the CW lot.
I would hope the service you receive from a company would be more of a culture issue vs price, but you're probably right! :B
A friend of mine recently bought a new Dutch Star. He had 2 minor issues, both while camping. He called Newmar for assistance. The first one was an issue with his satellite, they walked him through it on the phone as it was a set-up error, not a system problem. The second was an issue with his steps. Newmar apologized for him having any issues and sent a service tech to his campsite to fix it.
I wish every manufacturer would take a few lessons on customer service. It's really not that hard to do the right thing.
Bruce & Jill Brown
2008 Kountry Star Pusher 3910
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Jul-26-2018 05:27 AM
pryoclastic wrote:jplante4 wrote:That would be me!! I have a wife and four kids getting it done on a single household income stream. We have a ton of fun in our Vectra, but please feel free to contact me offline as to where you can send your spare buckets of money.
.. people are buying the cheapest unit they can get...
I will also accept delivery of any unused Tiffin coaches.
😛
And I'll bet your Vectra costs more than my 20 year old Sahara, so you should send ME your buckets of money. 😛
Staying within your budget is smart especially with a family. We only had 2 kids and the best we could do was a tent and a station wagon (what people in my generation drove instead of a mini-van).
My point was related to service. When you buy a high end coach you expect (and presumably get) excellent service. That's not usually the case when you buy the lowest priced unit on the CW lot.
1996 Safari Sahara 3530 - 'White Tiger'
CAT 3126/Allison 6 speed/Magnum Chassis
2014 Equinox AWD / Blue Ox
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Jul-25-2018 07:49 PM
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Jul-25-2018 10:08 AM
Miko & Sparky
2003 41 ft Dutch Star Diesel Pusher/Spartan
Floorplan 4010
Blazer toad & Ranger bassboat
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Jul-25-2018 09:41 AM
jplante4 wrote:That would be me!! I have a wife and four kids getting it done on a single household income stream. We have a ton of fun in our Vectra, but please feel free to contact me offline as to where you can send your spare buckets of money.
.. people are buying the cheapest unit they can get...
I will also accept delivery of any unused Tiffin coaches.
😛
1995 Vectra 34RA
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Jul-25-2018 08:33 AM
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Jul-24-2018 05:05 AM
old guy wrote:
you get Mr T involved and that dealer will loose his license to sell or service Tiffin's
What makes you qualified to state this?????? NEVER HAS HAPPENED. Doug(working on Tiffin's for almost 40 years)
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Jul-23-2018 09:43 PM
Just to clarify, I didn't have to "get the big guy involved" to get help. I was not satisfied with the dealer, so I called Tiffin and told the person who answered that I have a problem and I don't know who to talk to. Without hesitation, she said "I will put you through to Bob". I had no idea it would be Bob Tiffin.
Bob personally called the new shop to pre-arrange my service appointment. Amazing.
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Jul-23-2018 09:04 PM
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Jul-23-2018 04:03 PM
2016 Entegra Aspire 42RBQ
The 3 Bulldogs (Daisy, Sylvie and Stashie)
2018 Equinox Diesel (TOAD)
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Jul-23-2018 02:41 PM
Meanwhile back at the local RV dealer, people are buying the cheapest unit they can get...
1996 Safari Sahara 3530 - 'White Tiger'
CAT 3126/Allison 6 speed/Magnum Chassis
2014 Equinox AWD / Blue Ox
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Jul-23-2018 02:40 PM
Mike, Jill and our dog Goshe
Our Booger dog is with us in a custom urn, miss ya Boogs
2003 Tiffin Phaeton, Roadmaster tow products, 2016 Jeep Cherokee
Good Sam, SKP, FMCA F292654