Replaced the bedroom Fantastic ceiling vent. You will note that I have a 34 year old coach. A prior owner had replaced the factory non-powered vent with a Fantastic many, many years ago. A couple of years ago I had purchased the upgrade kit to change the standard fan to a remote operated one, but for various reasons I had not yet installed it.
Fast forwarding to a month ago, the dome switch had stopped working properly. I had a new one left over from reparing a different Fantastic. I started to install it in the old unit, but it wouldn't work as the hole for the old, original one was larger than the switch that I had. I called them and described the situation.
They said that they no longer made the larger switch, but that if I shipped them the entire unit they would fix everything that needed fixing and return it no charge. I really didn't want to go through the removal of the fan unit from the roof, but that offer I couldn't pass up. I removed the unit and shipped it along with the upgrade kit I had purchased a few years ago and requested that they install the upgrade kit while doing any other repairs.
Five days later, I received a package. It was not my repaired and upgraded unit, but a completely new remote controlled unit fresh from production! I have now installed the new unit and love it. Besides being remotely controlled, if you set the temp you like it takes itself up through ten separet speeds to maintain the desired temp. Very nice.
NO other company stands behind their products like Fantastic does. I am a customer for life.
