Interesting!
I ordered a shade from Vacaville, CA store for my MH. Was told it would take a week. After a week, I spent hours trying to get the rep that ordered the part. Line was busy, he was not working (one said not working, other said he was), placed on ignore several times, once while waiting for a manager to help me. Finally got through to the rep who told me there would be a several week delay because the mfgr didn't have the part in stock. Decided to cancel order. Rep said he would and would call me right back after crediting my account. Didn't happen. Then got through, finally, and was told the rep would be off two days. Went to CW (45 miles) walked in, found 2 people working in parts/service and phones ringing off the hook. This rep immediately cancelled the order (should have been done two days earlier), immediately credited my account back W/O any issues.
He told me that he had probibly answered 250+ calls already that day and while I was there, he had two on hold and said 4 others on his direct extension. They appeared frazzled, to say the least.
Impression: They do not staff their parts/service Dept. adequately to handle the volume of walk-in and phone customers.
Both reps were courteous and helpful, and obviously overwhelmed by workload.
The reason I cancelled was that I needed the shade for a trip planned (then one month, now 2 weeks) and the part would arrive after I had departed.
Lee
2001 36' Kountry Star DP
