What happened to CW customer service

[Rough2000]

Dear Marcus,
I ordered a Combo LP/Carbon Monoxide detector on March 6. I have not received any notification of shipping. I called Customer Service today to determine the status of this order. I was told it was somewhere in the USPS system and I would have to follow up to with USPS to see what the problem is. Your Representative was the rudest CS representative I have encountered in years. Please have someone contact me to resolve this order. If not, I will have no other choice but to cancel payment through PayPal. Needless to say, I am very disappointed with CW.

[Good_Sam_Care_T]

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

[OH48Lt]

CW and customer service used in the same sentence? C'mon.

If a package was sent via USPS, the seller/shipper has the tracking number. Get it and check.

[Rough2000]

WNYBob wrote:
Each dept is a profit center, with their own margins and goals.

One dept doesn't support another. Therefore service and courtesy go out the window.

Perhaps it's time that Marcus starts looking into Camping World on his show The Profit. I haven't seen anything as bad on The Profit as I experienced with CW Rep Shela this morning. Somebody needs to put her out of her misery. Time for Marcus to wake up and smell the coffee about his organization.

[WNYBob]

Each dept is a profit center, with their own margins and goals.

One dept doesn't support another. Therefore service and courtesy go out the window.

[mat60]

That don't sound good. I was just about to get something on sale from camping world and was thinking how could they screw that up.

[ViewOfAKindArt_]

that's a bummer I hope it gets resolved

[ScottG]

Rough2000 wrote:

ScottG wrote:
What happened to it?
It's always been like that.

Don't know...I feel it should be up to CW to track it down. They are USPS's customer. They paid for the shipping.

I meant their service has always been iffy.
They should absolutely track down the package for you.

[Rough2000]

Good Sam Care Team wrote:
Rough2000,

Thank you for contacting Camping World and I am sorry to hear about the issues with your order. Please send a private message with your order number and phone number.

Thanks,
Stacy
Good Sam Care Team

You should have it

[Rough2000]

azrving wrote:
I got a $25.00 discount on my Amazon Prime. 😉

Didn't go through Amazon Prime. My bad ??

[Rough2000]

ScottG wrote:
What happened to it?
It's always been like that.

Don't know...I feel it should be up to CW to track it down. They are USPS's customer. They paid for the shipping.

[Good_Sam_Care_T]

Rough2000,

Thank you for contacting Camping World and I am sorry to hear about the issues with your order. Please send a private message with your order number and phone number.

Thanks,
Stacy
Good Sam Care Team

[azrving]

I got a $25.00 discount on my Amazon Prime. 😉

[ScottG]

What happened to it?
It's always been like that.