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Bad RV Products Supplier - RV Products Shop

joelc
Explorer III
Explorer III

Just a note that RV Products Shop in Witchata, KS should not be used for RV Parts.  It seems they just carry HVAC items.

Here is my story.  Last week I found them in the internet using a Coleman Mach thermostat as a search tool.  There web site look really good, so I emailed them via their contact method and they got an answer in a few hours.  All is good.  I ordered the thermostat they suggested ( 1 of the 2) and messaged back that I had done so.  The part was shipped the next day via USPS Advantage and arrived 5 days later  ($18.00 shipping).

Now the kicker.........  I opened the T-Stat for installation, and noted that the Mounting Plate that is supposed to come with it was missing.  I then messaged him both from the general email and from my account.  I noted the problem and asked to please advise.  It is now almost 3 days later and have not heard from them.  I will note, that the unit they sent me appeared to be slightly used and the manual appeared used also.

Due to the cold weather we are having I needed a T-stat that worked, as the one in my RV was failing.  I wired it up and although the gauge is 3 degrees off, it does work (Checked with 2 other thermometers).  So, it is just hanging from the wall now.

I did find their phone number, but they don't answer and say to leave a email communication.

1 REPLY 1

joelc
Explorer III
Explorer III

Just a post in addition to above.  An Edit......  Because my OEM thermostat did not work properly, I needed to install this unit hanging from the wall without the Mounting Plate.  It worked fine using the Heat Pump, but my Furnace which was needed for coming cold weather did not function properly. (It cycled on and off repeatedly).  Well, I thought it was the furnace, so I called a repair person and after trouble shooting the furnace and also removing it and bench tested it came to the conclusion that the thermostat was defective.  We confirmed this by taking the wires from the T-stat (Red and white) and hot wiring it together.  It worked fine.  So, it appears that I also received a defective product.

As and end note, I will say that I did receive a Mounting plate from the company without any communication, and I was able to obtain another thermostat that when installed is operating at 100%.  It cost me $260.00 for the Service call.