considering the record high temps yesterday
i would turn it on leave it closed and check in about 12 - 24 hours
a warm fridge is going to have a slow time getting cold, in this weather
it might be OK, she just might have picked the wrong day to defrost
outside of poking a sharp object thru the plastic into the coils, defrost is not going to hurt the fridge, is she on LP or using 120v
the 120v heating coil might have died
I can explain it to you.
But I Can Not understand it for you !
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