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Hensley Propride shopping, buying and experiance

RinconVTR
Explorer
Explorer
PPP (Pivot Point Projection) hitches. There are only two and Iโ€™ve encountered a lot of mystery surrounding them in regards to price, options and differences among them, and various proโ€™s and conโ€™s you may not have collectively read before. I wish to share my own experience and results to save many of you the effort of hassling for a good price, avoid being ripped off and to select a company and or person, that suits you best long term.

Terry is Hensleyโ€™s only (or most active) sales person. He is straightforward and nice. Although I could have done without emailed pictures failed Propride stingers because I can find drastically more failed Hensley images on the web (my own included) than I can Propride. Other than that, they have been ok dealing with an unusually high number of issues I've encountered, some of which Iโ€™ll mention here.

They also have a chain option instead of screw jacks. I've had issues with the screw jacks unwinding while I drive and might try chains next year if problems continue. They are the same price for either or...donโ€™t be fooled into an upcharge.

Hensleyโ€™s best remanufactured price - $1695. I missed the โ€œblowoutโ€ date and paid $1795.
Best new was $2395 + $110 shipping.
Standard pricing is around $3,000 + $110 shipping






For Propride, Sean seems nice and many people have nothing but good things to report. However, get him outside of his salesmen shell and you'll find more often than not, displays a very poor attitude on forums and that turn many people off. He was far worse than Hensley when discussing the competition. (Bad blood, I know all about it...who cares!)

Sean says he will match Hensleyโ€™s re-manufactured pricing for a new Propride but also says he doesnโ€™t play price games. But he does. When you show him anything lower than $1995 from Hensley, he stops responding. I have an instant message from him stating he has sold new Proprides for far less than $2k, but then does nothing to back it up. In fact, because he would not respond to me for 3 weeks (with follow-ups) after providing Hensley pricing to match, I bought the Hensley. Even a few months later, the very same scenario was repeated with him. And it didnโ€™t just happen to me.

He sells all day long on eBay for $1995, although these days the eBay site says remanufactured. So does he really price match anything to sell a NEW Propride? If you bought one for this price or less, I'd be happy to hear it.

Propride Used = $1995 + $300 shipping (And you wonโ€™t find this on eBay search for Propride...you have to search "Hensley". Real shady IMO.)
Standard Price = $2345 + 195 shipping
Best Price = ???? Unconfirmed.




Regarding the products:
Hensley has serious manufacturing quality issues and many weak points. I cannot begin to tell you how many items I have shipped back parts for replacement, at one point sending the entire unit back and buying another unit...but brand new. I still had problems, just different problems compared to the reman unit. Inspect your hitch often and in detail when you receive it, during and after every trip.

They have the extreme splattered welds and flaking paint I have NEVER seen on something I've paid money for. There are many set screws to shear off and many clips that if lost or damaged... render the unit useless.

Hensley does have the easiest installation which allows one unit to be swapped trailer to trailer very quickly. If you buy a 2nd set of jack brackets, swap time is just minutes.

Propride installation time is higher and more cumbersome because their yoke sits under most TT LP tank platforms and they have huge bolts requiring sockets and torque wrenches most people do not have in their tool box. And more U-bolts than the Hensley, which all adds up to the lack of struts you see on the Hensley.

Manufacturing quality is much higher. Better paint and drastically better welds. They also have an adjustable stinger, for height and angle. However, plenty of them have broken and they weigh more than the Hensley stinger. The main head does have some extra steel flange material around the spring bar bearings, where Hensleyโ€™s have been shown to fail. For whatever reason, Hensleyโ€™s version has not been improved in the slightest for decades, likely due to fear of patent infringement.

Propride claims no drilling, but many people are in fact adding large screws (same as Hensley) to the jack brackets like Hensley does so they do not slip off. Propride jack brackets are not the best design, but they work, when they donโ€™t slip. Propride, like Hensley does have the option to use chains vs jacks, which mount conventionally and may eliminate a number of issues.

My biggest concern is Propride is a one-man band. I'm not sure who produces the Propride, if 100% internal or contracted out and shipped from a warehouse. But there is no contact other than Sean. What happens when he's not available? I'm not sure. Hensley is not a huge company, but they do have many contacts and an emergency number to call if needed.

Comments related to both units;
Neither is better than the other. Period. For every advantage/disadvantage one may have, the other can counter with something. The PEOPLE and COMPANY you buy from however, are drastically different.

BOTH PERFORM LIKE NO OTHER. (plenty of nay-sayers donโ€™t believe it because they never tried one) And they perform identically because they use the exact same hitch ball lockout and 4 bar linkage down to a fraction of an inch to project the pivot point. Their trailer connections are also the same (over center latches) with slight geometry differences that have not shown to make any difference.

They are both HIGH maintenance, despite ANY claim. There are so many moving parts, nuts and bolts and jacks to always check. They both require greasing very often, which is messier IMO than any other hitch on the market.

Finally, anyone ever see a hitch "leak oil"? These hitches do! When the grease separates (more often when the hitch bakes in the hot summer sun) you WILL have oil spots.
36 REPLIES 36

Andy_F
Explorer
Explorer
"He sells all day long on eBay for $1995, although these days the eBay site says remanufactured. So does he really price match anything to sell a NEW Propride? If you bought one for this price or less, I'd be happy to hear it"

Ok---your hearing it. Mine was brand new through his website at the end of the camping season. He asked me to keep the price quiet but I feel I have to defend him a bit--the price started with a "1", then a "9" plus $211.42 for shipping. Great deal and it has been an awesome hitch for the past 4 years with trips from MN to Florida and two trips to Yellowstone along with a lot of camping in between.

I also have welded heavy metal plates onto the base of my WD jacks which fixed the leaning issue. Plates came off an old squad car push bumper mount and work very well.

No other "leaking" or maintenance issues like you mentioned. I would never use a more basic hitch ever again.
Andy
2018 Tiffin Allegro Open Road 36LA
2012 Keystone Bullet 281BHS-Sold
2008 Toyota Sequoia-Sold
ProPride 3P - what a hitch!-Sold

Nights camped in 2017=42
Nights camped in 2018=32
Nights camper in 2019=30
Nights camped in 2020=17

camp-n-family
Explorer
Explorer
I do like some of the design changes on the Propride, especially the adjustable stinger, but I'm not a fan of the trash talk and bad blood since the split. Terry has been very friendly and helpful in any dealings. For that reason I stuck with the original Hensley. I've had my original one for 8 years now ( bought it used for $800) and it has worked very well. I did have a bushing weld break but Hensley replaced it free of charge. The paint quality is poor but other than that I'm happy. Never had grease leak out. It's the cleanest and easiest hitch I've owned as everything stays on the tt so the grease is never exposed.

I have since bought 2 others off local sites. One for $300 and another just a couple weeks ago for $150!! It is slightly damaged from the owner jack knifing it, but an easy fix for a welder. I cleaned and painted the first, then sold it for $1k. May do the same with the 2nd.
'17 Ram 2500 Crewcab Laramie CTD
'13 Keystone Bullet Premier 310BHPR
Hitched by Hensley

jasoncw
Explorer
Explorer
I really wanted to go with a PullRite, but it costs quite a bit more, weights twice as much, and can have ground clearance issues. IMO it should only be used with 3/4 ton+ trucks. It wouldn't have been a good choice for my Excursion.
2016 Jayco Eagle 324BHTS
2005 Ford Excursion 6.8L 4.56's, V/C Springs, PP 3P, P3

Past:
2011 Keystone Bullet Premier 31BHPR
2009 Forest River Flagstaff 830RBSS

jmtandem
Explorer II
Explorer II
BOTH PERFORM LIKE NO OTHER.


This is simply not true. The PullRite hitch performs even better, does not 'project' the pivot point, and essentially functions similar to a fifth wheel hitch under the bed of a truck. It also accommodates a 70 degree radius and has higher tongue ratings then ProPride or Hensley.

I also take some exception to a few other observations you made. You seem to be overly concerned with ProPride matching the Hensley prices. I have seen used Hensley hitches on Craigs List for $800 or so. A 'reconditioned' hitch is also 'used' and you upped that cost to $1795 for yours. Used is used, one just has been through the shop and few items updated. $900 worth of inspection and some new parts???? Really? It needed that much work after the first owner gave it back to Hensley???

You also indicated the Hensley is easier to transfer between trailers. This is only if the height of the tongue is the same; as the ProPride's stinger can be adjusted for height while the Hensley cannot. Hensley's non adjustable stinger is a little more elegant at the expense of functionality. Everytime Hensley sends out a new stinger to accommodate the new demand, there is shipping and handling costs and in some states sales tax. I would much rather have an adjustable hitch, pay for it once and not mess with exchanges.

As long as Sean or any Hensley employee meets the expectations of the customer who cares what he/she does on social media? You bought a hitch, not looking for a buddy to pal around with.

I am with you on the chains issue. I don't like the screw towers. Hensley wins on that one. Other than that both hitches are premium. Both work much better than any friction based hitch, but neither will match the performance of the PullRite.
'05 Dodge Cummins 4x4 dually 3500 white quadcab auto long bed.

Drew_A_
Explorer
Explorer
I've had my ProPride for 6 years now and have yet to have any failures. I don't think this hitch requires much maintenance at all. I just grease it once or twice a year. As for it dripping oil from the grease, maybe it's the grease used. I use the same grease as I use for wheel bearings, Mobile 1, and don't have any oil separation all all.

I did have issues with the jack mounts slipping on the A frame. I added an aluminum plate to shim the space between the frame and the jack. This has worked fine.

Also, I did have a stinger bend, however it was totally my fault as I jack knifed the trailer in a parking lot. the stinger bent but nothing else did. That was in 2012. Sean sold me a replacement stinger at cost which was much reduced over the published price.

Overall my ProPride seems to have held up well and I do have several long trips under my belt, Florida twice, Wyoming, and Virginia, as well as yearly jaunts around New England.
2018 Ram 3500 CTD, 4X4, Laramie, SRW, SB
2021 Imagine XLS 22MLE

boosTT
Explorer
Explorer
I wouldn't trust Sean. I've had issues in the past.

jasoncw
Explorer
Explorer
Thanks for the very thorough review. Did you actually inspect and/or install a ProPride in person? I wasn't following how the comments were made, unless you were just reporting what you've read on forums.

As for the ProPride contacts, the standard number is usually answered by a very nice lady who takes down your name and number to have Sean call back. Once you purchase the 3P, the instructions come with Sean's cell phone #. I never had an issue in dealing with him, and like many others have commented, he responded timely to the many texts/calls to him during my install.

I agree with the jacks; I didn't like them much. For my TT specifically, they could not work. I am currently using the Lippert Strapteks, rather than chains.

I got what I believe is a decent deal, but definitely not at the eBay reman price. It was a little more. Since I live in MI, I have to pay sales tax, so I opted to help offset this by picking up the hitch, rather than having it shipped.

I don't believe there a separate contracted out warehouse. I picked it up from their place, which is an actual shop. Sean was in the office at the time I picked it up, so I can't confirm.

Where does yours leak when baking in the sun? I haven't seen mine do this yet (only about a month old), but I'll keep an eye on it.
2016 Jayco Eagle 324BHTS
2005 Ford Excursion 6.8L 4.56's, V/C Springs, PP 3P, P3

Past:
2011 Keystone Bullet Premier 31BHPR
2009 Forest River Flagstaff 830RBSS