Mike Up wrote:
vindicator wrote:
Yes, it's not the auto industry and many dealerships will refuse to do none traveling warranty repairs unless you bought it from them.
I ran into this when I bought fron an out of state dealership because they were thousands less. The local dealer refused and Forest River, the maker of my Rockwood camper, stated that is correct. If any dealership refuses to do warranty repair work, you must return the trailer back to the purchasing dealer for warranty repair.
I went through hell as that camper was made like a pile of garbage and literally falling apart. Instead of fighting with who will work on it(as the selling dealership could NOT fix anything without damaging more), I just traded after a year and bought locally.
PLUS you have to pay upfront all repairs and be refunded, if the refund is even enough to pay the bill in full. NO THANK YOU.
Good luck.
Forest Riverโs statement
Forest River Encourages You to Buy Locally
Forest River, Inc. strongly encourages our retail customers to purchase from their local dealership whenever possible due to the following factors:
Our Dealers are as a rule, independently owned and operated businesses. Outside of those customers they personally sold products to, they are not contractually obligated to perform warranty service on Forest River products that were purchased elsewhere. There may be an occasion that you would be required to return to the point of purchase to satisfy warranty requirements.
Although many dealerships will eventually service products not purchased at their place of business, they will usually take care of their customers and other Forest River customers who are traveling away from their local dealer as they would their own.
Local purchases allow a customer to establish a relationship with a dealer close to home. This relationship provides the customer with a convenient location for service and support from a "home town" professional.
The opportunity for a thorough PDI (Pre Delivery Inspection) and product orientation is an additional benefit of buying from your local dealer. Further providing the opportunity for refresher courses or the ability to get questions answered much more conveniently.
For our Canadian customers, there are also requirements which must be met to bring an RV purchased out of the country to their home. Although not insurmountable, these requirements may involve such things as additional inspections and certifications, taxes and fees. Your local Canadian Dealer is a professional at meeting these requirements.
Forest River's goal is for all RV Owners to fully enjoy their RV experience. In light of this goal, and considering the advantages of buying local, we encourage you to be thorough when determining what product to purchase and which dealer to purchase it from as both are key to your ultimate satisfaction and the realization of your dreams
And what crossroads saysโฆ
You are responsible for normal maintenance as described in the ownerโs
manual. If a problem occurs which you believe is covered by this
Limited Warranty, you must contact an authorized CrossRoads dealer,
giving sufficient information to resolve the matter. You must deliver the
recreational vehicle to the dealer or manufacturing plant location for
warranty service. If the dealer is unable or unwilling to resolve a problem
which you are convinced is covered by this Limited Warranty, you should
contact the manufacturing plant at the address listed in the front of this
manual and provide us with a description in writing of the problem and
the attempts to resolve the problem. Upon receipt of notice of a covered
claim, where the dealer was unable or willing to resolve the problem, we
will repair or replace the parts necessary to correct defects in material or
workmanship of structural items covered by this Limited Warranty, or will
take other appropriate actions as may be required.
If paying out of pocket for repairs and expecting reimbursement, you might also expect more problemsโฆ
They may only want to replace the partsโฆ much cheaper than you will be charged at retail for them and much more than they would pay the dealer for themโฆ
They may also only be willing to pay up to the average regional labor rate and not what you are likely to be chargedโฆ
You can also expect they will not want to pay the add on shop fees that you will have to pay or and cost overruns beyond the estimate you have PERAUTHROIZEDโฆ not preauthorized good luckโฆ
It would not be uncommon for the reimbursement to be about ยฝ the actual cost paid, without some agreement for full recovery beforehandโฆโฆ
Love my mass produced, entry level, built by Lazy American Workers, Hornet
