Thanks for all the good advice. We actually went ahead and purchased this TT, as I believed at least the insulation wasn't coming from rodents or anything
Now that we have the camper, I was able to check out the issue more closely, and... What the issue basically is, is the AC ducting from the unit forward seems to be pushed aside a few inches. This is allowing insulation in the ceiling cavity to fall through to the vent caps. It's even more offset toward the front sleeping area, which makes sense, and since we do get AC out of the ducting, I believe the ducting is still attached at the unit, but for some reason is moved sideways. Pushing and pulling on it, it seems to be willing to slide further away from where it should be, but not toward the vent caps and lined up. Seems to be a manufacturing defect, as I can't imagine this happening progressively over time, and it's only a 2014 (2014 date of manufacture). I think these have a one year warranty, not sure if this would be covered or in time, and there is an extended warranty, though I don't know what would be covered.
Here are a couple pics.
AC unit is somewhat in center of main living area, this is the vent a few feet forward:
And this is the vent in the front bedroom:
Any advice would be appreciated. Assuming I'm not covered by warranty, I'm planning to stick a camera up there and see what may be hindering movement of the ducting back to where it should go.
Thanks!