โJul-22-2013 06:04 PM
โDec-14-2013 03:36 PM
mwebber78 wrote:sidney wrote:8iron wrote:
2yr Warranties aren't worth the paper they are written on in the RV industry. These warranties cover manufacturer defects for 2 years but do not include OEM components supplied by 3rd party manufacturers. 90% of an RV is assembled using 3rd party OEM components that carry (you guessed it) a1 yr warranty. This is the reason CR dropped the 2nd year a few years ago and instead offered an end of warranty inspection process that was supposed to ensure that everything was in working order when the assorted warranties expired. I'm not sure CR really executed that concept very well.
This is not necessarily true.
We purchased a 2nd year factory warranty on our CC for $250.
It includes:
Suspension Systems
Axles
Water Heater
Jacks
Frame
Water Pump
Roof Membrane
Flooring
TV Antenna
Slide Out Mechanism
Furnace
Toilet
Refrigerator
Awning
Air Conditioner
Power Converter
Microwave
Furniture
Range
Steps
Valances
Interior Cabinet frame & face
LP Tanks
Mattress
Tires
Stereo & Speakers
Windows
Exterior Entrance Door
I agree - that useless 2nd year warranty came in real handy on my previous CR Cruiser when they gladly repaired issues I was having with the structure. The Jayco and Forest River 2nd year warranties cover more then just workmanship... The warranty covers the walls, floors, frame, etc. (see the list previous poster had..)
But tell yourself whatever it takes to make you feel good about your purchase, we all do it. Also, your right - that "12-Point CR Promise" was poorly executed and a poor substitute for a warranty.
โDec-14-2013 01:34 PM
spadoctor wrote:I just pulled down the brochure - its a 1+5 Warranty now, so still structurally under warranty for 5 years.
Per the Crossroads Owners manual on their site the warranty is only 1 year and can not be transferred. They dropped the 2 year warranty a year ago and pissed off a lot of long time customers....there were even stories of some that backed out of purchases because when the units the ordered arrived the warranty had changed to 1 year not the 2 years when the were ordered and Thor said oh well things change.
โDec-14-2013 01:11 PM
sidney wrote:8iron wrote:
2yr Warranties aren't worth the paper they are written on in the RV industry. These warranties cover manufacturer defects for 2 years but do not include OEM components supplied by 3rd party manufacturers. 90% of an RV is assembled using 3rd party OEM components that carry (you guessed it) a1 yr warranty. This is the reason CR dropped the 2nd year a few years ago and instead offered an end of warranty inspection process that was supposed to ensure that everything was in working order when the assorted warranties expired. I'm not sure CR really executed that concept very well.
This is not necessarily true.
We purchased a 2nd year factory warranty on our CC for $250.
It includes:
Suspension Systems
Axles
Water Heater
Jacks
Frame
Water Pump
Roof Membrane
Flooring
TV Antenna
Slide Out Mechanism
Furnace
Toilet
Refrigerator
Awning
Air Conditioner
Power Converter
Microwave
Furniture
Range
Steps
Valances
Interior Cabinet frame & face
LP Tanks
Mattress
Tires
Stereo & Speakers
Windows
Exterior Entrance Door
โDec-14-2013 12:46 PM
8iron wrote:
2yr Warranties aren't worth the paper they are written on in the RV industry. These warranties cover manufacturer defects for 2 years but do not include OEM components supplied by 3rd party manufacturers. 90% of an RV is assembled using 3rd party OEM components that carry (you guessed it) a1 yr warranty. This is the reason CR dropped the 2nd year a few years ago and instead offered an end of warranty inspection process that was supposed to ensure that everything was in working order when the assorted warranties expired. I'm not sure CR really executed that concept very well.
โDec-14-2013 12:00 PM
โDec-14-2013 11:15 AM
Atom Ant wrote:
Didn't realize they did drop the 2+5 until maybe now. Ours is only a few months old and it does have the 2+5, however, I don't see it on the website anymore.
Too bad, it was a nice sell feature that was consistent with Landmark.
โDec-14-2013 10:44 AM
Atom Ant wrote:
Didn't realize they did drop the 2+5 until maybe now. Ours is only a few months old and it does have the 2+5, however, I don't see it on the website anymore.
Too bad, it was a nice sell feature that was consistent with Landmark.
โDec-14-2013 10:42 AM
โDec-14-2013 09:54 AM
โDec-14-2013 09:21 AM
โDec-14-2013 08:00 AM
Atom Ant wrote:NC Hauler wrote:I would agree I have heard a few issues with the Rushmore, but I also did with Montana when I owned two of those, and they make a nice product today.Atom Ant wrote:mwebber78 wrote:Love my Crossroads - and it still has the 2 + 5 Warranty and fantastic Customer Service.
I was lucky to own a Crossroads back when they had a standard 2+5 year warranty and fantastic customer service. Based on current owners feedback and multiple posts I'd steer clear of anything Crossroads. Yes, companies can make a lemon or two but it seems to be in bushels with this Company. Jmho and my research - you'll notice I didn't replace my unit with a CR.
You may be stereotyping a bit. Crossroads is a fairly big company.
Agree, not all Crossroad products can be bad..but it appears the Rushmore's may have some major issues.
But I also believe Customer Service starts at the dealership where one purchases their 5er, not necessarily the Manufacturer. One may never interface with the manufacturer, but very well may have to on and on and off basis with whomever they purchased the unit from.
This 27 day guy is extreme - he has a problem - frame I believe. He wants it fixed now, but I do not see how any of that could be fast, especially working through a Dealer. They have offered him loaners, MHs, hotels, but I think what he really wants is a new rig because he likes the new ones better.
โDec-14-2013 07:34 AM
โDec-14-2013 06:54 AM
NC Hauler wrote:I would agree I have heard a few issues with the Rushmore, but I also did with Montana when I owned two of those, and they make a nice product today.Atom Ant wrote:mwebber78 wrote:Love my Crossroads - and it still has the 2 + 5 Warranty and fantastic Customer Service.
I was lucky to own a Crossroads back when they had a standard 2+5 year warranty and fantastic customer service. Based on current owners feedback and multiple posts I'd steer clear of anything Crossroads. Yes, companies can make a lemon or two but it seems to be in bushels with this Company. Jmho and my research - you'll notice I didn't replace my unit with a CR.
You may be stereotyping a bit. Crossroads is a fairly big company.
Agree, not all Crossroad products can be bad..but it appears the Rushmore's may have some major issues.
But I also believe Customer Service starts at the dealership where one purchases their 5er, not necessarily the Manufacturer. One may never interface with the manufacturer, but very well may have to on and on and off basis with whomever they purchased the unit from.
โDec-14-2013 06:54 AM
Atom Ant wrote:mwebber78 wrote:Love my Crossroads - and it still has the 2 + 5 Warranty and fantastic Customer Service.
I was lucky to own a Crossroads back when they had a standard 2+5 year warranty and fantastic customer service. Based on current owners feedback and multiple posts I'd steer clear of anything Crossroads. Yes, companies can make a lemon or two but it seems to be in bushels with this Company. Jmho and my research - you'll notice I didn't replace my unit with a CR.
You may be stereotyping a bit. Crossroads is a fairly big company.