Thor/Heartland buys out DRV

neal10a wrote:

kakampers wrote:

justme wrote:
Let me guess who the brand loyalists are ;-)

Pretty much everyone who likes what they own...:)

Yes, most RV's are great as well as those who build them. However, brand loyalists get extreme like the Hitler Youth Movement. As far as the beloved Landmark, I don't think they are any better or worse than any other 5th wheel in their price point. As far as Heartland is concerned, I don't think they provide any better service than most other manufacturers. So please stop the salse pitch and promotions, we have all heard them before.

Yes...you can "think" as you do but there are some other facts about Heartland Service that you may have glossed over...no sales pitch but here are a couple of document able fact:

Heartland recognizes the industry wide fact that dealership ethics and quality when it comes to service and warranty are not where they should be. Heartland will allow any owner to take his RV to any qualified dealership they choose if the dealership they were using proves to be below standards. This has been reported many times here by Heartland Owners. Heartland only require notification from the owner and the dealer so they know who is going to be billing for the repair.

While this fact may not satisfy some of the more adamant Heartland bashers, it has been well documented here and elsewhere that Heartland will ship parts to an owner, no charge when within warranty period, to install.No, they do not pay owner labor but that has not stopped many satisfied Heartland owners to do small repairs themselves.

I have not heard of other manufacturers that extend those above mentioned courtesies. Maybe there is one out there somewhere...

Heartland's exemplary service to owners has been well documented on many sites.Remember, all service calls start with an owner contacting the dealer or Heartland directly. The demeanor and presentation of the owner makes a huge difference on how the person being contacted reacts to the caller. Too many owners forget that it pays to be nice, respectful and to present the request in a courteous fashion...it may not be fair...but it a fact...and many of the unhappy owners failed to recognize this...

Regards